Find out the location of the parcel by number. Tracking parcels of Russian Post: Track the parcel by track number. How to track a mail or registered letter by last name

To track your parcel, you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The predicted delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses on English language, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel is "the item pre-advised" / "Received electronic notification"does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go on different routes, different ways, can wait for sending by plane for 1 day, or maybe a week.

If the parcel left sorting center, customs, intermediate point and there are no new statuses for 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your Postal office, You have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

At the moment, in China and around the world, the coronavirus is actively spreading, for this reason air exchange and delivery are severely limited parcels goes slower than usual, but as of March 1, 2020, postal exchange has not been (completely) suspended with any of the countries.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the following state:

Treatment
Awaiting dispatch
Shipped to destination country
Export / Export international mail
Import / Import of international mail

If the package has already been sent and is in transit, it will most likely be delivered.
While the protection is in effect, wait and do not worry, if the order is not in a hurry, you can even extend the protection period.
Keep an eye on the order protection counter, and if the parcel does not arrive within the time specified in the order details, extend the protection period or open a dispute.

P.S. Anything to add to this section? Write to [email protected] site

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To start tracking parcels from aliexpress, enter your tracking number in the search field and click the button Track parcel from Aliexpress:

DOWNLOAD ALIEXPRESS MOBILE APP

Why sometimes the package from Aliexpress cannot be tracked?

It so happens that Aliexpress sellers deceive and give invalid track tracking number:

this or someone else's track number
or a track consisting only of numbers

In this case no service will track your parcel .

Just wait for it and if it doesn’t come, it’s simple and you will be refunded.

How to track an order on aliexpress.com?

On the Aliexpress website itself, a tracking service has recently appeared in the section, you can use it.

TRACK THE PARCEL ON ALIEXPRESS

How else to track a parcel from aliexpress by track number?

The package from Aliexpress is perfectly tracked through the above track search. But still, there are times when you want to know MORE about the location of your order. What other options are there?

Best services for tracking track numbers from Aliexpress

CASH4BRANDS — Cashback service is one of the three best cashbacks of the Russian Internet and through it you can track the track number from Aliexpress. Highly recommend!

MEGABONUS - excellent cashback, on which you can also find out what's with the package from China.

WHERE IS THE PARCEL - a universal service through which you can find out what is with your parcel and where it is.

Trackbot.ru records information about all statuses and locations of the mail item.

UPS - an excellent international service for tracking goods and parcels, there is a Russian language.

MY PARCELS - excellent service, even explains what happened to the package.

POST OFFICE - well tracks track numbers from China to Russia.

BELARUS POST - You can track parcels from China to Belarus.

POST OF UKRAINE - a site for those who live in Ukraine.

KAZAKHSTAN POST - service for those who live in Kazakhstan.

17TRACK - Chinese service, there is a Russian language.

GLOBAL Is a super duper tracking service used by aliexpress itself. Of the languages, only Chinese and English, but what is there to understand?

TRACKGO - a good site from the cashback service

GDETOEDET - a service with a suitable name "Goes Somewhere" will also help you find out where the package is from Aliexpress and other stores.

If you are trying to track your package for the first time, then you may have questions about how to do it? Where can I find the track number of the parcel or why the track number is not tracked ...

Where can I find the track number on aliexpress?

We go to the aliexpress website and go to the section MY ORDERS (before that you need to log in to the site), move your mouse to the CHECK TRACKING button to the right of the product ( no need to press it):

Here we will see a window in which we shown is our track tracking number(highlighted in a red frame)

If for some reason it didn't work out here, then read on, I'll tell you about many other similar services ...

Program for tracking mailings from Aliexpress

If you want to have a program on your smartphone or computer, and not a service, then pay attention to TrackChecker, you can download it from this site - new.trackchecker.ru

Install the program and test it in action:

The program is good, it showed everything correctly, but I foresee that it will be more difficult for many to use it than the Russian mail site. If you work professionally with Aliexpress and you have a sea of orders, then the program will be very useful to you!

As you can see, tracking orders with aliexpress is not difficult, there are many services for this, good and so-so. But what if the package is not tracked anywhere?

The Russian Post State Enterprise (FSUE) was established by a government decree of September 5, 2002. The enterprise was officially registered and adopted its Charter on February 13, 2003.

Russian Post has 86 regional branches, 42,000 branches and about 350,000 employees in its network, of which 87% are women. The company provides delivery and postage services on the territory of the Russian Federation with an area of 17,000,000 square kilometers. Russian Post operates in 9 time zones, delivering mail to 2,600,000 road, 1,200 air and 106 rail routes.

The company owns 18,000 trucks, 827 vans, 4 ships, 4 helicopters and one horse.

Russian Post plays important role in the national infrastructure. The company has a huge impact on the development of other sectors.

Every year, Russian Post employees receive and send over 2.4 billion. parcels and mails, 1.7 billion printed products, 595 million utility and other bills, 488 million pensions and benefits, and 113 million remittances.

The company operates under the leadership of the Ministry of Communications and Mass Media of the Russian Federation. The main office of the company is located in Moscow.

Russian Post history

On June 28, 2002, by a decision of the Government of the Russian Federation, a new concept was adopted for restructuring the postal system at the federal level. This concept involved the unification of all post offices in the country into one organization, for centralized control and distribution of resources. The enterprise is state-owned and controlled at the federal level.

Over time, the range of activities of the Russian Post has been supplemented by retail trade, the federal money transfer service, express delivery by EMS, photo printing and many other services.

Tracking of Russian Post parcels

The parcel tracking system "Russian Post" allows all clients of this company to check postal status online. The system quickly generates data and issues all available information about the parcel and where it is at the moment.

Tracking numbers of Russian Post parcels

Tracking codes for Russian Post parcels differ in type and may have a different look.

Packages, small parcels and registered letters are tracked using a 14-digit number.
Parcels and parcels are assigned special code which consists of 4 letters and 9 numbers:
- The first 2 letters indicate the type of shipment
- 9 digits - unique departure code
- The last 2 letters represent the country from which the package was sent
EMS parcels - international express delivery of items. The tracking number for EMS parcels is the same as for regular international parcels, except for the fact that the code starts with the letter E

Examples of parcel tracking numbers:

14568859621458 - internal parcel tracking code
CQ --- US (CQ123456785US) - package or small shipment from the USA, postal packet
RA --- CN (RA123456785CN) - parcel from China
RJ --- GB (RJ123456785GB) - package from Great Britain
RA --- RU (RA123456785RU) - if the parcel was not registered before it entered the territory of the Russian Federation, the Russian Post may assign an internal tracking number.

Tracking numbers of the Russian Post are compiled in accordance with the international standard S10, allowing both the sender and the recipient to track parcels, and the implementation of the system electronic tracking Russian postal mailing makes it even easier.

How to track a parcel of Russian Post?

In order to find out where your package is located, you need to pay attention to the following.

To find out information about the estimated time of arrival and other details, you must use the number tracking Russian Post. This is a special tracking code that is unique to any package. It must be provided to you by the sender (online store, company or individual).
Complete the search box at the top of the webpage with this tracking code.
Click the "Track" button and wait until the report is ready.

Russian Post tracking

Russian Post tracks both parcels sent within the Russian Federation and international shipments, including express mail EMS. Domestic shipments of the Russian Post are tracked using a 14-digit track code, the first six digits mean the postal code of the sender. International shipments of Russian Post begin and end with 2 letters, the first two mean the type of parcel, and the last two - the country of the sender.

How to track a parcel on the territory of Russia?

It is quite simple to track the parcel of the Russian Post on the territory of the Russian Federation. In order to start tracking the parcel, you need to have the parcel's tracking code on hand. Russian Post tracks shipments using 14-digit slate tracking codes for domestic parcels and 13-digit codes for international shipments. For a quick and easy tracking of your Russian Post parcel, enter the parcel's track number in the field above and BoxTracker will check your parcel and determine its location.

How to find a parcel by tracking number of Russian Post

Parcels of the Russian Post are located by the postal tracking number. Tracking numbers for domestic shipments contain 14 digits, starting with the postal code of the sender or branch that issued the parcel. For example, if the parcel was sent from Moscow from the Russian Post office on Shelepikhinskaya Embankment with the index 123290, then the departure code will look like 12329000000000. International parcels processed by Russian Post can be tracked by a standardized 13-digit code, typical for international shipments for postal services around the world. The first two letters indicate the type of shipment, then 9 unique digits of the shipment, and the last two letters indicate the country code of the sender.

Tracking ZA..LV, ZA..HK packages, shipments and deliveries

This type of parcel differs from other international shipments in that these parcels are circulated according to a simplified system thanks to the cooperation of the Russian Post with the most popular online store of Russian citizens - Aliexpress. Thanks to this cooperation, the procedure for registering parcels with Aliexpress has been simplified, making the shipment faster and cheaper. Such parcels have a tracking code of the type ZA000000000LV, ZA000000000HK.

Tracking ZJ..HK packages, shipments and deliveries

Parcels with track codes starting with ZJ are parcels of purchases made by Russians from the Joom online store. As in the case of Aliexpress, Joom entered into a partnership with Russian Post, thereby reducing the cost of shipping parcels from Joom, as well as significantly speeding up the shipment process from registration to shipment time.

Tracking Joom parcels can have one of three statuses:

Package sent
The parcel arrived at the department
The parcel has been received by the addressee

Tracking packages from China

Postal parcels from China may not have complete information about the location of the parcel, but the most important information you will have it in your arms. The main stages of tracking will be available to you, and this is the most important thing. Parcels from China on their way pass post centers in Latvia and Hong Kong, because of this, the letters LV and HK are assigned at the end of the track code, and not CN.

What to do if you cannot trace the parcel?

There can be several reasons why the track number may not be tracked. Most of these reasons are easily resolved, and sometimes they do not need a special solution. The main reasons why the package is not tracked by track number:

Not enough time has passed since the parcel was sent and the number has not yet entered the database. Sometimes it happens that the track number is not tracked until 10 days from the day the parcel was sent. The main thing here is to be patient and wait until the package begins to be traced in the system.
Tracking number is incorrect. In this case, it is necessary to clarify the track number again with the seller or the sender. Also check the spelling of the number. You may have made a mistake while copying or typing a number on the keyboard.

In any case, do not worry, although the reasons why the track code is not tracked are not limited to those listed, there is always a solution. As a rule, all parcels reach the addressee, and in extreme cases, you can always open a dispute in the online store and you will be refunded the money spent.

How to track the movement of a parcel from abroad?

To track the movements of international postal items (IGOs), a postal monitoring system has been developed, the main tool of which is unique number tracking - tracking number. This number consists of numeric and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and when the IGO passes through such a terminal, the tracking number data is read and sent to the servers of the international postal monitoring system.

Thanks to this system, it is very easy to find out the location of the IGO. This can be done on the websites of government postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.

What is a tracking number?

Tracking number is a number for tracking the movement of your shipment provided by the postal services. The tracking number is standardized by the Universal Postal Union and has a strict structure.

The standard international tracking number is XX123456789XX:

the first letters indicate the type of shipment, for example, CA-CZ - tracking package, EA-EZ - express package sent by one of the international express delivery services, for example, EMS, RA-RZ - small registered package with tracking, LA-LZ - small package without tracking
followed by a unique eight-digit code, and the ninth digit is a check value calculated using a special algorithm,
the last Latin letters indicate the country from which the parcel was dispatched, for example, CN– China, US– USA, DE– Germany.

Official and full information available at the link ( PDF document, English language).

Use the form provided on the UPU website (Excel spreadsheet) to verify that the tracking number is in compliance with the standard.

The seller has provided a tracking number, but there is no movement in the package.

Information in the mail monitoring system may be received with delays. The normal situation is a delay of 3-5 days.
The seller provided a pre-reserved number, but in fact the package has not yet been dispatched. Wait 3-5 days and clarify the situation with the seller.

I just paid for my order and the seller has already given me a tracking number. All this is suspicious.

There is nothing suspicious about this, because the system of reserving mail items, which are redeemed in advance, has been operating abroad for a long time. The seller only needs to enter the addressee's details and print a ready-made form with a tracking number.

What information can I get from my tracking number?

The tracking number provides the following information:

method of sending IGOs;
from where (export) and where (import) is the IGO moving;
find out the stages of movement of the IGO - export, intermediate points of delivery, import, customs clearance, delivery to the addressee through the territory of the recipient country;
the mass of IGOs (not always provided);
Full name and exact address of the recipient (usually this information is available on the official trackers of postal and courier services).

Judging by the track number, the parcel is being sent to another country.

The seller mistakenly provided the track number of another parcel or confused it with numbers. Ask for clarification on this point.
A failure has occurred in the mail monitoring system. The package will still be delivered to its index and address.
The seller deliberately provided a different track number, the parcel might not have been sent at all, hoping for a lack of experience or the client's carelessness. This is often the fault of Chinese sellers.

The IGO tracking number has a non-standard look. Why?

The standard tracking number XX123456789XX is specific only to national postal operators that are members of the Universal Postal Union (UPU). Obtaining a non-standard tracking number has several common reasons:

The parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal tracking number formation standards. Usually this number has only a numerical format and is tracked on the sites of these services or on aggregator trackers;
The package is shipped from China via local carriers.
the seller wrote the tracking number wrong. Here you need to check with the seller if the number provided is correct;
The seller knowingly provided a false tracking number in order to defraud the customer. This is typical for Chinese sellers on Aliexpress. In this situation, only a dispute will help.

They sent me an order through a national postal operator, but the number for international tracking not provided. Why?

Not all mailings will automatically receive an international tracking number. The fact is that all IGOs are divided into "small packages" and "parcels". A standard small package (parcel post) is considered to be a shipment weighing less than 2 kg and a tracking number is not assigned to them. In some cases, it is possible for an additional fee to register such an IGO and obtain a tracking number. IGOs weighing more than 2 kg fall into the category of parcels and are assigned a tracking number, but even in this case it does not always have international format... Parcels are divided into regular and priority (registered). The latter have an international tracking number.

Who should provide me with a tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after the order has been paid.

What determines the speed of delivery of IGOs?

There are a lot of conditions and factors here. The main ones include:

choice of delivery method - regular or priority (express) mail;
the choice of the delivery operator is a state postal service or a private express carrier. The speed of delivery by private courier services can be 3-5 times faster than using regular postal services;
features of the work of postal operators in a particular country. For example, US mail USPS works much faster Mail Russia;
the distance between the sender and the recipient;
from the season, weather conditions, cataclysms. For example, during the period of Christmas sales and the pre-New Year rush, the flow of parcels increases sharply and postal operators do not have time to process all parcels on time. This leads to delays.

When exactly will I receive my package?

There is no exact answer to this question. In this case, it is much more correct to operate with the concept - the expected delivery time. The website of each national postal operator has information on the average delivery time in one way or another to a specific country. Stores also provide this information when choosing a delivery method.

A clearer situation is with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out on the same day or in the next 3 days (if there are no problems at customs).

Delivery times for standard IGOs to Russia from the USA and European countries fluctuate within the following time limits:

EMS shipments - 7-14 days.
Registered parcels and parcels - 14-30 days (depending on the distance from the key centers of international postal exchange).
Simple packages and parcels - 18-40 days.
The average delivery time for parcels and parcels from China and the countries of Southeast Asia is about 21-40 days.

I was sent a parcel weighing 1 kg (for example), and according to the track number in Russia, the mass became 0 (or much less than 1 kg). What is the reason for this?

This is a very common situation when, after exporting to Russia, the parcel “loses weight” up to 0 grams. It's just that some sorters are too lazy to weigh each IGO and enter this data into the tracking system.

The second option is sadder. If, at some stage of delivery or customs clearance, the parcel has lost its weight sharply, then this may indicate the theft of the attachment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A package with a difference in weight must have a corresponding certificate.

The package by DHL Express, UPS, Fedex was delayed by the Russian customs (sent to the store). For what reason?

The most common reason is the excess of the investment cost limit for courier IGOs, which for Russians is 200 euros. You can read more about the features of the work of courier services in our articles:

Also some courier services they organize delivery only to large cities of the Russian Federation, and if you are a resident of a small city on the periphery and do not have the opportunity to come to the company's office, then the parcel will be sent back.

My package ended up in another country. What should I do?

There are two possible reasons:

The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry here, this is normal practice. Especially when delivered by courier services.
The seller mixed up the tracking numbers or entered the wrong shipping address. This happens extremely rarely and here you should solve the problem directly with the seller.

The package was sent from the USA via USPS. What is it and where can you track such parcels?

Parcels sent by USPS can be tracked on the official USPS website or on our tracker.

Most common USPS statuses

Electronic Shipping Info Received - information about a postal item has been received in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - the item has been sorted at the pick-up point.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator made an attempt to deliver the parcel, but the delivery did not take place, because the delivery location was closed. The receipt was left to the recipient.

Processed Through Sort Facility - The postal item has left the sorting post office in the direction of delivery (export to the country of destination).

Customs Clearance - handed over to customs.

Customs Clearance delay (Held in Customs) - the parcel is detained at customs.

Customs clearance processing complete - customs clearance completed.

Delivered - delivered.

How do I know if a USPS mailing has left the United States?

Most often, IGOs leave the United States when the following statuses are assigned:

Processed through USPS Sort Facility, JAMAICA, NY 11430
Processed through USPS Sort Facility, LOS ANGELES, CA 90009
Processed through USPS Sort Facility, CHICAGO, IL 60666
Processed through USPS Sort Facility, MIAMI, FL 33112
Processed through USPS Sort Facility, CHICAGO, IL 60688
or International Dispatch

Where can I get information about the work of the German Post Deutsche Post DHL and where can I track parcels from Germany?

Detailed information about the work state post Germany and German IGO Tracking Methods can be gleaned from our

Delivery from England via Parcel Force. What's this?

Parcel Force is the express delivery arm of Royal Mail. On the territory of Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out more information about the work of the Royal Mail of Great Britain Royal Mail from ours.

The delivery method for eBay is International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the United States at the delivery stage. More detailed information is in ours.

The online store has direct delivery to Russia (CIS countries) through Borderfree (FiftyOne). What is this company and where can I track the movement of my order?

Borderfree is a US-based logistics company that provides delivery services for US stores to international customers. The company operates as a regular sweat forwarder, which means that it picks up orders from stores in its US warehouses and then forwards them to a customer outside the US. The company charges a commission for its services. Borderfree contractors for delivery to Russia and the CIS countries are courier companies DHL Express and SPSR. You can track the movement of parcels on the company's website by order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

Recently, many sellers on Aliexpress have offered a choice of shipping via Switzerland and Sweden postal operators. For many, this raises a natural question - what does China and Switzerland Post have to do with it ?! The point is that the Swiss Post and Sweden Post have representations in China and deliver parcels from the Middle Kingdom with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to the serious prohibitions of the Chinese Post, Hong Kong and Singapore Post on the shipment of Li-Ion batteries. Delivery scheme: Singapore - Switzerland / Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for the Swiss Post and RXXXXXXXXXXSE for the Sweden Post.

Tracking is available on the Swiss Post website www.swisspost.ch and the Sweden Post website www.posten.se

My package was lost (attachments are damaged, completely or partially missing). What should I do?

In case the parcel was lost, you should contact your post office and write an application to search for the parcel.

In order not to become a victim of unscrupulous customs or post office workers and not to receive a brick instead of an iPhone, you should familiarize yourself with the receipt of parcels at the offices of the Russian Post

What does “sent to airline” status mean? How long will the parcel take after receiving the “sent to airline” status?

“Sent to airline” is the last status a package can receive while in China. After the parcel has received the “sent to airline” status, it is no longer under the control of China Post. As a rule, the parcel will arrive in the country of destination within 2-4 weeks from the date of receipt of the “sent to airline” status. Usually the “sent to airline” status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed since you received the “sent to airline” status and you still have not received your package. Perhaps it got lost or its shipment was delayed in another country. In order for the seller or store to return the money to you, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package has received the “Import Security Scan” status, there are three options:

If the package was originally sent from outside of China, and the LOCATION column contains a city in China, for example, Beijing, Shanghai, etc., this means that the package was delivered to China and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost parcel or a parcel that took a long time to arrive.

What does the “Import Customs Scan” status mean?

If your parcel has received the “Import Customs Scan” status, there are three options:

If the package was originally sent from China and the LOCATION column contains a city in China, such as Beijing, Shanghai, etc., it means that the package was sent back to China from overseas. Typically, the package is sent back to the supplier and the recipient will receive it later if the supplier pays an additional shipping fee and resends the package.
If the package was originally sent from China and the recipient country is indicated in the LOCATION column, this means that the package was delivered to the customs of the country of destination and will be delivered to the recipient after customs clearance.
If the package was originally sent from outside of China, and the LOCATION column contains a city in China, for example, Beijing, Shanghai, etc., this means that the package was delivered to China and will be delivered to the recipient after customs clearance.

What does “In Customs-Control warehouse” status mean? How long will it take?

The “In Customs-Control warehouse” status means that the package is in the customs warehouse awaiting inspection before export or airmail.

What should I do if the status of my parcel does not change for a long time from the status “Export Security Scan”, “Export Customs Scan”?

What does the status “Success find: 0 items!” Mean or " China Post has not received the parcel ”?

If you tracked the package by the tracking number and the status of the package is “China post has not received the parcel” or “Success find: 0 items!” ("Result - 0 parcels"), this means that the seller (supplier) gave you a non-existent (invalid) tracking number that is not assigned to any shipped parcel in the China Post database.

There may be several reasons:

The tracking number is wrong.
Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the parcel information.
The seller did not ship the items for some reason, such as “out of stock,” but plans to ship them later.

To understand what is at stake in the three points above, you need to know how the parcel tracking system works by number:
China Post can easily affix a non-existent number label to any package. Tracking number is invalid and your parcel cannot be tracked until China Post assigns this number to it. Payment system Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill in the payment details. Many marketplaces like ebay or Aliexpress require the seller to ship within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to send the goods, and by this number it will be possible to track the parcel on the site within 48 hours after the actual date of dispatch.

What should I do if the status of my package is “Success find: 0 items!” or “China Post has not received the parcel”?

If you received the tracking number within 48 hours of shipment, you may need to wait another two days for the China Post database to update.
If you received the tracking number more than two days ago, you may need to contact the seller and check with him the real date of dispatch and the real number of the parcel. Tell the seller that you want to track the parcel by the number on the site within 48 hours after sending, otherwise you will file a claim. Typically, the seller will provide a new tracking number, actual shipping date, or projected shipping date, which you can check later on the site.
If the seller gives you incorrect shipment information again or does not respond at all, you must file a claim with ebay, Aliexpress or Paypal and request a refund. You can also leave negative feedback about a scammer after a refund.

What does the “Export Security Scan” status mean? How long will it take?

What does the “Export Customs Scan” status mean? How long will it take?

“Export Customs Scan” means that the parcel is ready for customs inspection. Once the customs check is over, the package will be sent by air mail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the parcel has been delivered to the customs of the country of destination. As soon as the customs clearance of the parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the country of destination.

What does the status “ Departure from outward office of exchange ”? How long will it take?

“Departure from outward office of exchange” means that the parcel is ready for customs clearance. Once the verification is over, the parcel will be sent by airmail.

What do the statuses "NULL", "PEK NULL", "PVG NULL", "Opening" mean?

Some users, after searching on other sites, see that the status of the parcel is “NULL” (“ZERO”), ”PEK NULL” (“PEK ZERO”), ”PVG NULL” (“PVG ZERO”) or “Opening” ) etc. In fact, these strange statuses are errors as a result of incorrect translation of the China Post database.

How to file a claim and request a refund for an incorrect parcel number and a parcel that has not been received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

The website tracker informs that the package was returned to the seller, but the seller does not confirm receipt of the return and refuses to return the money, how can I get the money back?
The tracker shows that the package was returned to the supplier, or gives the status "unsuccessful delivery". How do I get a refund from China Post?
The status of the package has not changed for more than 40 days, I still have not received the package, can I contact the seller or China Post for a refund?

The answers to these questions are practically the same:
China Post does not work directly with the recipient. China Post only accepts inquiries and claims from a supplier who has an original receipt for shipment.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as soon as possible.

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he / she cannot provide such confirmation, the money will be automatically returned to the buyer.

How to file such a claim for non-receipt of a parcel?
Ebay, paypal and aliexpress have a link to a web page called a "dispute resolution center" or a "claim center". You can file a claim for non-receipt of the parcel there. Everything detailed guides you will find on the website:

Is there a period when you can file a claim for non-receipt of a parcel?
YES. On ebay and paypal, you need to file a claim within 45 days of payment. On aliexpress, this period is 60 days.

What if I miss the deadline for filing a claim and still want a refund?
If you miss the deadline for filing a claim, then the only thing you can do is contact the seller. Large sellers with a lot of positive reviews are more likely to offer an option that suits you in exchange for positive feedback... This will boost sales in their store.

What if I buy products from a site that does not have a "claim center" and I did not pay with paypal?
Unfortunately, in this case it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers at large trading platforms such as ebay, Aliexpress, Amazon, DX, etc., with high level protection of the rights of buyers.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known platforms - ebay or Aliexpress, but from unfamiliar sellers.

If a trouble did occur and you paid for the purchase with a payment card, you can contact the bank and use the refund procedure - chargeback. The procedure is described in the article:

Status of the parcel from China Airlines, location PEK. What's this?

The PEK code has been assigned by the International Air Transport Association (IATA) to the Beijing Capital International Airport. This status means that the package was sent from this airport to the country of destination.

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The predicted delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

At the moment, in China and around the world, the coronavirus is actively spreading, for this reason, air exchange is very limited and the delivery of parcels is slower than usual, but as of March 1, 2020, postal exchange with any of the countries is not (completely) suspended.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the following state:

Treatment
Awaiting dispatch
Shipped to destination country
Export / Export of international mail
Import / Import of international mail

P.S. Anything to add to this section? Write to [email protected] site

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