Cainiao is a popular Chinese logistics company, part of the Alibaba Group. Previously, the organization was engaged in postal transportation within the country, but now it is the leader in economy class shipments to any part of the world. Cainiao is a method of delivery of practically untraceable postal items, with exceptions - to the border of China or to the customs office of Yekaterinburg, where a new unknown number is assigned. Basic delivery time is 30-70 days. Parcels sometimes arrive at mailbox... When you see the name of the shipping company AliExpress Saver Shipping or Aliexpress Standard Shipping in Aliexpress, the tracking is done through the Cainiao service. You can also notify about the receipt by phone from the local post office.
The advantage of this parcel supplier is obvious - the low cost of sending, which allows us to receive goods ordered in online stores with free shipping... The disadvantages are their location uncertainty and low forwarding speed. Do not forget to track the warranty periods for the protection of the goods and open a dispute in time if you did not wait for a small package in the allotted time. Use our free automatic tracking service to track any domestic and international postal parcels and correspondence.
Tracking global.cainiao.com in Russian
We have translated all possible statuses of parcels during tracking on global.cainiao.com so that you can find out where your parcel is and what is wrong with it.
Parcels is an application for iOS and Android with which you can track your mailing delivered by Cainiao.
Very often people ask on the site what this or that parcel status means. And since they ask, then we need to figure it out.
Postal status and order status on Aliexpress are two different things!
This article will talk about about postal statuses , we also have an article. These are two different things. The order status is tracked in your. And reflects information about the parcel within trading platform Aliexpress. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Don't be confused.
Not all orders can be tracked
Please note that not every package can be tracked during the movement from the seller to you. This is only possible if she has a trackable track. But how to find out about this BEFORE ordering?
In the case of Aliexpress - open, then click on Delivery
And after clicking you will have a menu with information about the delivery methods. The last column will display information about the availability of the track (Delivery Information).
If this field indicates Not available, then your order will not have a track when choosing this delivery, the package will not be tracked and the current postal status you will not be able to recognize the parcel.
How to track a parcel with Aliexpress
If this is your first time tracking your package and your package from Aliexpress, then read our article. If your package is not tracked at all, then read on.
Please note that the article describes the most common statuses. In fact, there are many more of them, but other statuses of parcels are much less common. And yet, for some private courier companies, especially in China, the same statuses can be denoted by different words. If you have any status that is not described in this article - ask in the comments, we will try to figure it out. Be sure to indicate where you saw this status!
Parcel statuses in the country of departure (for example, in China)
While the parcel is in the country of departure, it can have the following statuses:
- Acceptance (Collection, Acceptance) - the parcel was handed over to Postal office... It should be borne in mind that the parcel does not immediately begin to be tracked by the track number that the seller gave you. It takes some time to process the parcel entering the database. Usually the track starts being tracked within 10 days.
- Opening (Parcel arrived at transit point) ... Usually, the postal code of the transit point is also written next to this status. There can be many such statuses. Moreover, their order is not always correct. Probably the operators of the transit points do not immediately fill in the data. Therefore, one should not be surprised at the status of Opening after the Export.
- Arrival at MMPO (Dispatching, Processing) ... In this status, the package is being prepared for export and shipment to the country of destination. For some shipping companies in China, this is the last status to be tracked.
- Export (Departure from outward office of exchange, Total Export) - means that the parcel has passed all the necessary procedures and has been sent to the country of destination.
After the last status, it may take a long time for the parcel to be tracked in the destination country. If the parcel was sent without an international track, then it may stop being tracked altogether.
Parcel statuses in the country of destination (for example, the Russian Federation)
- Import (Import) - the parcel arrived in the country of destination. It is drawn up for transfer to customs.
- Admission to customs - transfer to customs for registration.
- Customs clearance. Customs release - the parcel has passed all the necessary customs clearance and is being prepared for release from MMPO
- Left the place of international exchange MMPO - the parcel left customs and was handed over to the post office for further shipment.
- Left sorting center - the package has been sorted and sent to its destination.
- Came to the place of delivery - the parcel arrived at the post office. In principle, you can already receive it. Or wait for a notification.
- Delivery to the addressee (Product Delivered) - the parcel has ALREADY been delivered to the recipient.
Please note that in the interface for tracking the parcel at the Russian Post, on import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it can be seen that parcel goes not to your post office. If the parcel has changed several statuses, and the index is still not correct, then you should start to worry.
Unpleasant parcel statuses
The package statuses described above are pretty standard. They mean that the package is on its way. Sometimes a parcel can get stuck on statuses, sometimes miss some, but, in most cases, everything is fine. However, there are statuses that unambiguously indicate problems:
- Return. Other circumstances - means that there is something wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. It's best to start with hotline mail of Russia 8-800-2005-888. After finding out the reasons and finding the culprit, you can think about what to do next.
- Return. Return customs - similar to the previous point. Usually means that the address is not legible.
- Unsuccessful attempt of delivery - usually accompanied by a clarification of the reasons for the failure. Inaccurate address, Incomplete address, Addressee dropped out, etc. In this situation, the main thing is to have time to reach the post office before the storage time of the parcel has expired - this is 30 days. Also check if the parcel arrived at the post office at all. Well, sometimes in the mail such statuses are put in general from the lantern. But it's worth controlling.
- Return. Expired shelf life - obviously, you forgot to receive the package on time and returned it.
- Dosyl. Submission - the parcel arrived at the wrong post office and was redirected. That is, the parcel travels on. That is, this is not a problem, but you need to control the situation.
What do the letters at the end of the status mean (PEK, CAN, etc.)
These letters are often seen when tracking the status of a parcel in China Air Post... They mean the IATA designations of the airports in which the parcel was registered. Their designations can be seen either on any service for purchasing air tickets (SkyScanner for example;)).
What does the NULL status mean (NULL, PEK)
This status is visible when tracking the status of the parcel in China Post. These are just the internal statuses of China post that they did not translate into English. Therefore, where there should be a translation, it is not, and instead of it NULL. If you can't stand to find out what this status is - switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google translator. However, this method does not always work. Sometimes in Chinese version some statuses simply do not exist.
NULL, PEK means the package was at Beijing Airport. You can find out what she did there in the Chinese version. China Air Post.
What does item arrived at OE in tne destination country mean?
OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means that the parcel has arrived at customs and is undergoing customs clearance.
The track (parcel status) has stopped changing, the parcel is not being tracked
Very often, anxious buyers start to worry when the status of the package suddenly stops changing. This often happens after export. It seems that quite recently the parcel moved briskly across China, changed statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and a similar track, the parcel stops moving ..
If you find out your situation, then we have analyzed this situation in detail in the article. In short, there are two options:
- If your track is international and successfully tracked on the official website of your state post(Russian Post, UkrPoshta, Belpochta) and from the moment last update status has passed more than 2-3 weeks, then well - your fears are not without foundation.
- If your track has never been tracked on the mail site. The status of the parcel you filmed in personal account Aliexpress or some specialized track verification site, or the track format is generally clearly different from the international one (the correct international one is something like this RR123456789CN). Then such a track often changes during export, if the parcel is transferred to your state mail. That is, in your country, such a package travels under a different track (which you do not know, and, as a rule, you cannot find out). Well, the old track remains in its last status. That is, there is nothing to worry about at all. This situation is a variant of the norm.
But be that as it may. Whether your package is tracked from Aliexpress or not, the main thing that you should do is control the protection period and extend it if necessary or open a dispute.
Seller check on Aliexpress
Most of the problems with orders on Aliexpress can be avoided by carefully choosing a seller on Aliexpress BEFORE buying. This is not difficult and you can figure it out. But if time is expensive and there is no time to sort it out, then use our service.
Finally
I have repeatedly written a personal opinion that when ordering goods from China, you need to be patient. Don't worry if the parcel doesn't change its status for three days, a week, or two. This is a common occurrence. And on holidays, of which there are many in China, everything stops at all. When ordering goods on Aliexpress, your packages are protected. It is much more important for a successful purchase to spend more time choosing a lot and then only control the expiration date of the protection. Than to monitor the movement of the parcel 20 times a day.
And use services and programs to control the movement of parcels. They are now quite different.
P.S. from February 2018:
In the comments, you often ask what this or that parcel status means. Most often, the ambiguity of the meaning of the status is associated with the crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel and to understand what your non-standard status means now is possible only by understanding how the parcel moved earlier. Therefore, if you want to ask something about your package:
Write the track number of your parcel.
And we will ignore or delete comments like "What does status XXX" mean. Forgive me, but I'm tired of copying and pasting "Write a track, we'll see" into the void.
Statuses in Aliexpress are information about the stage at which your order or package is. Distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and is tracked on specialized sites.
We will consider both types of statuses and understand what they mean.
Order statuses for Aliexpress
This order is awaiting your payment- Waiting for payment.This status is assigned to the order immediately after clicking the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and enter the Closed status.
Your payment is being verified- Aliexpress verifies your payment.
Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order
- The seller is processing your order
The order status changes to The supplier is processing your order... The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated as a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not manage to send the order at the specified time, you can extend the processing time by clicking on the button " Extend processing time " located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation ", located there. You can read more detailed information about order cancellation in our article "How to cancel an order on Aliexpress".
The seller has shipped your order - the seller has shipped your order.
The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time remains until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) in the event that the arrived goods are of inadequate quality, or do not arrive at all
