Many people who are faced with the purchase of goods in foreign online malls are interested in the course of such a process as export international mail, which means receiving on the fact of a certain postal item, which is transferred to the mail of the country of destination (in the cases considered here - Russia). The parcel is delivered to the specified place where the international postal exchange and all subsequent export and import operations are carried out. The entire route of mailing is the export of international mail, which means the phased passage of all instances in compliance with many of the rules, which will be discussed below.
Stages
From receiving a parcel abroad and until it is received in Russia by a person whose address, name and surname are indicated in the notice, there are many stages, about each of which information is sent to the recipient and the sender upon request. The long journey of the parcel and all the manipulations with it must be transparent, this is what the export of international mail provides, which means free tracking of the shipment until it is received at the Russian post office.
The first step in sending a shipment to the Russian Federation from abroad is to receive a parcel at a post office, for example, in China or Malaysia. In the foreign post office, the parcel is accepted and the corresponding documentation is drawn up for it to go all the way to the final address. In parallel, a declaration must be drawn up for customs in the form of CN23 or CN22.
Documentation
After drawing up the documents, this postal item is given a unique identifier, with the help of which this export of international mail is tracked. What does identifier mean? This is the barcode printed on the receipt. It is received by the sender, so that after a while, when the parcel appears in the tracking system, to monitor its movement. If desired and possible, the sender can communicate the index to the recipient.
First, the parcel arrives at the place where it takes place, where it is carefully prepared to go through certain procedures, and this is just the very beginning of knowing what the export of international mail means. China, for example, trades very intensively with Russian consumers online, as it has an extensive network of shopping malls. These are Item.taobao, Detail.tmall, Auction1.paipai, as well as many others, including the world famous Amazon and Aliexpress. And it is from there that the parcels must be carefully tracked. In the local MMPO there are also customs authorities who process the parcel from their side and form a dispatch to the country of departure.
Export parcel
If the prospective recipient sees the "export" status while tracking, they need to be patient. This is one of the most time-consuming processes when a postal item is forwarded from one country to another - from sender to recipient. Air transportation can be involved here, but most often delivery is carried out by land methods.
The speed will depend on the distance of countries from each other purely geographically. And at this stage, when tracking a parcel, the status of "export of international mail" will already be known, which means that the parcel passes the longest stage of the postal route. The "export" status indicates that the shipment has been handed over to the carrier, and the parcel goes to the MMPO of the recipient country, that is, to Russia, but follows very gradually.
The timing
About the delivery time of any export international shipments can never be known to anyone. This is entirely up to the carrier. The following status speaks of electronic registration parcels - in these or slightly different words, and this means that the seller registered the track code of the postal item on the courier service website.
However, the parcel has not yet been transmitted, and a whole week may still pass before the actual moment of transmission. Most likely, she has not yet left China. Export of international mail should change the status to "receive" or similar to this word. But this will only mean that the parcel was actually sent from China to Russia. When it is in the "export" status, it is impossible to trace the path. When the status changes to "import", the movements can be monitored.
Causes
Since transportation is most often carried out in transit and is subject to all kinds of restrictions, postal items are often delayed for a long time. If the parcel does not receive the "import" status for more than three months, the sender must submit Postal office search application. The actual dispatch to the country of destination does not mean at all that the departure will soon complete its journey, that is, the export of international mail itself does not speak about this. Nobody knows how long the departure route takes at this stage.
This happens because the routes are laid out separately every time, much depends on the flights, as well as on the formation of the optimal weight. That is, the parcels are accumulated to the required amount for the flight to be profitable. For example, Chinese planes carry between fifty and one hundred tons. And no one knows when this flight will gain the necessary weight. This stage can take from seven to fourteen days on average. But often and more, there are cases when the parcels were expected for all sixty days.
Package
With the "export (content check)" status, you can be sure that the package is not moving anywhere yet. She was handed over to the customs of the country of departure to carry out inspection and other procedures. Once customs clearance is completed, the package will move towards the country of destination. The "export (packaging)" status means that the parcel was successfully inspected, it is packed, marked and ready for shipment to Russia.
With the "transportation" status, everything seems to be clear: the postal item is moving from the sorting center. Most likely - in another sorting center, but towards the recipient. The same denotes the "transit" status. Sometimes, as the shipment is tracked, a notification appears that Customs has completed the clearance, which means that now postal services continue to export international mail. Malaysia (MYKULB - international code), for example, allows you to track your parcels using your own help center, but this does not add speed to the parcels.
Customs there
Customs in most MMPOs work around the clock, since this is the only way to check this colossal volume of incoming and outgoing mail from abroad. In addition to customs officers, postal operators also work there - two people for one customs officer.
This is what awaits a parcel with the "customs clearance" status. The parcel is still in the sending state and is undergoing customs procedures. This business is not too quick. If the status says "customs clearance in the recipient's country" - you can start to rejoice and rub your hands in anticipation.
Customs here
The parcel was transferred to and processed there, passing through a rather long cycle of functions along the way: processing, customs control, clearance. All postal containers receive customs transit procedures, then they are sorted by sections and types of shipment.
Commodity investments must pass X-ray control, while the customs decides whether to open this shipment or not. The reason to take the parcel under personal control may be a commercial party or an orientation towards it, where the presence of substances prohibited for shipment is suspected, or maybe just a violation of property rights. The operator opens the parcels at the customs officer, after which they draw up an inspection report and attach to the shipment.
Other statuses
The status "export of international mail, sorting" means that the parcel is already in one of the many sorting centers, and there it is being processed. In any case, this is already quite close to receiving. It is not known how long it will take for processing, but sooner or later the parcel will leave this sorting center. The status "accepted by the carrier" pushes the moment of receipt even closer - the order has been transferred to the local carrier.
Further, different statuses may appear one by one, which speak for themselves: "arrived at the terminal" (probably an intermediate one, where the parcel will be unloaded, loaded, processed, marked and sent further), "arrived at the warehouse" (where it will be unloaded, loaded and so on - see above), "located in the center for processing small packages" (again, everything is still in the list, but at the end a further route is selected here). One of these intermediate statuses that makes you sad is "arriving at transit country"It is a very troublesome business to track the export of international mail. China (CNSZXA - international code), for example, very often apologizes to customers for long delays.
Postal office
The long-awaited status "arrival at the post office" means that the recipient can already, without even waiting for the postman with a notification, go directly to the post office indicated in the status and receive his parcel. Other phrases in this message may also be used. For example: "Export of international mail of Russia. Arrival at the place of delivery." Ideally, the delivery of the notice by the postman should be made on the same day, but more often it happens differently.
By the way, if the status of "abandoned place of international exchange" has been received from the Russian post office, then you do not need to wait more than ten days, since this is already a clear violation of the delivery time. You can safely call and complain. Post workers are required to respond to such a call. The parcel is searched for, a notice of its arrival at the department is immediately issued. And they give a notice to the postman. It's good if all worries are over. Because there are also unsuccessful delivery attempts, if the postal operator has to report this in the next status. Moreover, the specific reason for non-delivery is never displayed.
Next steps
After another attempt at delivery, the parcel is transferred to storage until all the circumstances are clarified. It is labeled "on demand". Across certain time the failed recipient sees the status of the return of the parcel to the sender. And if he does not immediately contact the post office, which was obliged to deliver the shipment, and does not find out the reasons for non-delivery, then the recipient can already say goodbye to a dream that came from Malaysia or China.
And he was not a recipient even then. Unfortunately, this happens very often, as people who use foreign online malls constantly write about in reviews and advise on the forums. This is how customers warn each other about poor service. For example, Chinese warehouses of online stores receive a lot of criticism.
Russians in Lately are increasingly ordering goods from other countries, especially on popular sites such as Aliexpress, Buyincoins and Ebay. It also happens that someone has relatives or acquaintances abroad, and they send gifts or just parcels to you in Russia. Delivery of goods across the territory of our country is carried out by the Russian Post or other postal companies, and the goods are transported through the territory of the sender by local carriers. When you approach the recipient, the status of the shipment changes, which is displayed in the online parcel tracking service. In the article we will tell you what the status "export from the country of departure" and all the others mean, as well as what to do if the parcel is missing or "stuck" somewhere.
What services can be used to track mailings
The most widespread and popular service was created by the Russian Post, it is called "Russian Post. Tracking of postal items". There you need to enter the parcels and confirm that you are not a robot. The system will show you where the package is at the moment. But, unfortunately, recently on the same "Aliexpress", the numbers of the items began to be drawn up in such a way that it is impossible to track them through the website of the Russian Post. You can use others instead.
So, there are sites for tracking goods from China, since a very large number of parcels are now coming from there. It is called Track24 and is located on the site of the same name, there are also 17track and ALITRACK. The last 3 do not request a check for a robot, but immediately look for the location of the parcel by the entered mailing number. The 17track service also shows the estimated arrival date at the recipient's post office.
If the product disappears from the tracking service or hangs somewhere in one point for a long time, then it is possible that it was forgotten to be entered into the program and you will no longer be able to track its movements until you receive a notification from the mail that the parcel has been delivered. In this case, you can write to the seller, attaching a screen from the service "Russian Post. Tracking mailings" or any other, where the problem is shown. After the expiration of the delivery period, the seller, with your consent or you yourself, can extend the delivery time or return the money for a clear reason. Money is usually returned quickly (within 3-5 days) to the card or account from which the payment was made, although not the first time. Sometimes the seller has to write several times to get the money back, or even contact the support service, since the seller does not get in touch. It also happens that the money is returned or the product is ordered again, and the one that is lost comes.
Preparing for shipment
This means that a parcel, consisting of one or more goods, is being assembled or has already been completed and is being prepared for dispatch. The preparation process also includes paperwork and marking of parcels. Also at this stage, the seller checks whether the purchase has been paid and has passed.
"Export from the country of departure"
This is the second status that a parcel acquires during transportation, unless otherwise provided by the seller or transport company... "Export from the country of origin" literally means export from that country. This means that the parcel has a long delivery route ahead.
The time that is given for the delivery of the goods to the buyer usually starts counting precisely from the status "export from the country of departure". How long to wait for a parcel is often written when placing an order: some goods arrive within 30 days, and some - within 90 days. Therefore, you should carefully read the delivery conditions when placing and subsequent payment for the order. If the parcel is sent by your friend from another country, then the wait is much shorter, these usually arrive in 10-20 days.
Arrival in the country of destination
When the export from the country of origin is finished, i.e. the goods have left the country of the seller and crossed the border, the status of the parcel changes. There can be 2 options: either the goods immediately end up in the metropolitan sorting center, or it will be in a border, but already Russian city near the border that it crossed. One way or another, it will have the status "arrived in the territory of the Russian Federation" or "import to the country of destination" in the tracking services.
Arrival at the sorting center
Sorting centers are huge premises in a large city, into which parcels and letters fall for their further distribution and dispatch to smaller points or to regional post offices. When the goods are exported from the country of departure, it has already been determined where it will go next, to which city, sorting center and post office.
In the sorting center, parcels are processed automatically, since it is almost impossible to manually process a huge number of boxes and packages, therefore it is important that the index is written correctly (the address cannot be read here), otherwise the parcel will go to another place.
Arrival at the pick-up point
When the purchased product has passed all the stages of transportation, it goes to the post office nearest to the buyer. Within a few days, postal employees write out a receipt and bring it to the recipient mailbox... If the addressee does not arrive within a week, a repeated notification is issued. The package, which has been unclaimed for a month, is sent back.
If a person tracked a parcel through online services and saw that it was in place, he may not wait for a notification, but come to the post office with the number of the shipment and, having named it and presenting a passport, receive a box with the purchased product.
If he missed all the notifications and did not follow the status for a long time, then when trying to understand where the parcel is, he can see the status "export from the sending country" again, but now this country will be Russia, which means that the purchase went back. Only a dialogue with the seller will help here, he can stop the return shipment or send the goods again. But not all sellers agree to this, so if you are waiting for a package from abroad, do not rely on notifications from the mail, but check the location of the goods yourself.
24
Today it seems that people hardly shop at regular stores. After all, it is much cheaper to remove the "outbid" from that "producer - buyer" chain, and to save almost half of the cost of the goods. Yes, our resellers raise the price tag, and almost twice, causing anger and irritation among ordinary people. Therefore, we have no choice but to bow to online stores, or rather to Chinese supermarkets. In order for the product to be tracked, a special track number is used, which allows you to receive information about what is currently happening with your purchase. True, they have some "tricky" statuses that not everyone can decipher them correctly. On our website site, we decided to explain the meanings of the most common ones. Bookmark us if you haven't already. Today we'll talk about such a status as Arrived in the destination country, which means you can read a little below.
However, before I continue, I would like to show you a couple more news on random topics. For example, what does Morok mean, how to understand the expression At dawn, what is the Swedish family, what does Uber mean, etc.
So let's continue what does it mean Arrived in the country of destination?
Arrived in the destination country- means that your parcel was delivered to the place of international postal exchange in your country for subsequent export / import operations
Many buyers are very worried that their status has not changed for several days, that is, as it was " Arrived in the destination country", so it has been the same for a week. If you bought USB cable for a dollar, it doesn't really bother you, and if the video card is for $ 800, then there are already goosebumps, and your hair starts to stand on end.
What's really going on? A cargo plane delivered sacks of parcels and parcels from China or another intermediate country, and now they are waiting in the wings somewhere in the bowels of the Russian Post, and are waiting for import. You've probably noticed that some time passes between export and import, starting with a few days, and ending with weeks or even months (oh, this is the post of Russia). Do you really think that the plane is in the air all this time? In fact, your product is either in the country where you bought it, or where the plane arrived, or maybe there and there, for a couple of weeks in a row.
The fact is that not all postal services show the statuses of airlines. This is done so that no claims are made against them for the delay in parcels. That is why, your parcel is already, like three weeks in the Russian Federation, and import until now has not been.
From this we conclude that you should not pull your hair in one place, just sit and wait. For example, I order often, and there was practically no loss. The most expensive purchase is a video card for 50,000 rubles, which I ordered in Germany. I also bought a lot of instruments, also quite expensive, they all came, but I really had to get nervous, for a long time statuses have not changed. The longest order, these are special spikes, to walk on ice, bought last year at 11.11, and came in March of this year. In short, don't worry, the chances of your package being lost are minimal. You just have to wait patiently.
I wish you that all ordered things come to you safe and sound!
After reading this article, you learned what does it mean Arrived in the destination country, and now you will be able to imagine "what is how much" in this mail system. We'll talk about other statuses next time, if I'm not lazy.
How to find out the status of a parcel from AliExpress
To check the status of an online order, you will need its track code - an identification number in a single database of international postal items. You can find out it in the form of the issued purchase, which is located in Personal account user.
Further tracking algorithm mail statuses is the same for all tracker services, including government ones:
1. Copy or write down the track number of your order to.
2. Paste or type it manually into the dedicated field on the tracking website.
3. Click Track. Wait for updates and downloads of the statuses of your package (usually it takes no more than 30-40 seconds).
Why are the status of Aliexpress parcels not being tracked?
Possible reasons that the status of the Aliexpress package is not tracked on tracker services:
- you made a mistake when entering the order track number;
- the seller has provided you with a non-standard track code;
- the seller gave you a fake tracking number;
- 5-10 days have not passed since the registration of the sent order;
- tracking works incorrectly on the service you selected;
- mail databases are temporarily unavailable for technical reasons.
Why the status of the parcel from Aliexpress does not change for a long time
Did you receive a track code that was sent to you since the order started being tracked, but stayed in the "Accept" status for a long time? This may be due to the fact that you checked out the purchase during the annual sale or on the days before the holidays. In such cases, tracking issues are most often attributed to Chinese postal congestion and you need to wait a bit. If the status remains the same after 5-7 days, it makes sense to inform the seller about it or open a dispute.
If your package is in the "export" or "sent from the airport" statuses, and they do not change for a long time, you should not worry either. If tracking stops for 10 to 20 days, this is normal. On the way to the country of destination, most international postal items pass through several intermediate transit points. Some orders sent from are tracked in detail at all stages of movement. Others may "disappear from sight" after crossing the border of the Celestial Empire and reappear only after entering the place of international exchange in the recipient country.
We recommend that you be patient, but do not forget to keep an eye on the order protection counter. If there are 5 days left before the termination of the protection, and your package is still not being tracked, it makes sense to request an extension of the purchase protection terms. This can be done by contacting the seller or by clicking on the "Extend protection" button in your order form.
We wish you successful shopping and hassle-free delivery of your purchases!
Statuses in Aliexpress are information about the stage at which your order or package is. Distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and is tracked on specialized sites.
We will consider both types of statuses and understand what they mean.
Order statuses for Aliexpress
This order is awaiting your payment- Waiting for payment.This status is assigned to an order immediately after clicking the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and enter the Closed status.
Your payment is being verified- Aliexpress verifies your payment.
Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order
- The seller is processing your order
The order status changes to The supplier is processing your order... The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated as a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the button " Extend processing time " located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation " located there. You can read more detailed information about order cancellation in our article "How to cancel an order on Aliexpress".
The seller has shipped your order - the seller has shipped your order.
The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) in the event that the arrived goods are of inadequate quality, or do not arrive at all
