Tracking the parcel of the Russian post. Statuses of international postal items Receiving items at the Russian Post

Full list decoding the statuses of international postal items on our website site

Parcel delivered

The record means that the recipient has received the postal item.

Parcel returned

The postal item has been received by the sender. The main reason for the return is the expiration of the retention period, and the reason may also be an incorrect address or the name of the recipient.

The parcel is returned to the sender

The postal item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, expiration of the storage period, or another circumstance.

Parcel information received

The sender (seller) assigned a number (track code) to the postal item on the postal website ( courier service), but the parcel has not yet been accepted by the post office. It can take up to 10-14 days from the moment of registration to the moment of the actual dispatch of the postal item.

Arrived at the destination

The postal item arrived at the post office (OPS) of the recipient. Further, the FSA sends a notice (notification) to the recipient's address that the shipment is at the department.
This status means that the recipient can independently apply to the GPT to receive the shipment without waiting for a notification.

Arrived at customs

By the decision of the customs inspector, the postal item can be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (filled in incorrectly). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection certificate is drawn up and attached to the item.

Left customs

Package accepted

The postal item is accepted for processing at the local post office from the sender (or seller). It has been assigned a unique an identification number(track code, tracking number), by which you can further track the location of the shipment.

Unsuccessful attempt of delivery

This record means that the postal operator reported an attempt to deliver the postal item to the recipient and for some reason the delivery did not take place.
Upon receipt of this status, you must contact the post office delivering the shipment and find out the reason for non-delivery, or independently contact the post office to receive the shipment without waiting for notification.

On the way - Transit point

The postal item arrived at one of the sorting centers of the transit country for processing and further sending to the recipient.

Tracking resumed

For a long time, the statuses of the mail item were not updated, and after this period, new tracking information appeared.

The tracking code of the parcel has changed

The postal item has been assigned a new track code. This usually happens when sending a parcel to another postal service for processing and further sending towards the recipient.

Delivery service changed

The postal item has been transferred to another postal service for processing and further sending to the recipient.

Arrived at the customs of the country of departure

After sorting, all parcels are sent to customs inspection, where they pass through an X-ray machine.

By the decision of the customs inspector, the postal item can be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (not fully completed). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection certificate is drawn up and attached to the item.

Left the point of receiving the parcel

This status means that the parcel was sent along the recipient's delivery route.

Left the customs office of the country of departure

Customs checked the item and returned it to the postal service.

The package is being prepared for shipment to the country of destination

This entry means packaging, labeling, loading into a container and other procedures necessary for sending the mail item to the country of destination.

Transferred to the postal service

The postal item was handed over to the local postal service for processing and further sending to the recipient.

Parcel issued for delivery

The postal item arrived at the post office, the postman received a notice of the arrival of the item for delivery to the addressee.

The record may mean that a parcel has been sent to the recipient's address for home delivery, or a notice of the receipt of the parcel has been sent to his address.

The package is being prepared for delivery

Means the receipt of the postal item at the recipient's post office, which must deliver the item.

Information about further statuses is not provided

The postal item was sent with a track code (tracking number) that cannot be tracked at the recipient's territory.

Problems at customs

The postal item was detained by the customs authorities to carry out measures to determine the purpose of the postal item.

When receiving goods in international mail within a calendar month, the value of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, it is necessary to pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.

If information about the goods sent by mail is absent or does not correspond to the actual ones specified in the customs declaration, then it becomes necessary to conduct a customs inspection and document its results, which significantly increases the time spent on processing the items.

Error in the route of the parcel, the parcel will be redirected to the correct address

The parcel was sent to the wrong index or address, found an error and redirected the parcel to the correct address.

Package in transit

A status indicating that the postal item has been sent to the recipient's address.

The package has not yet been received from the sender

The seller registered the postal item on the website of the postal (courier service), but in fact the postal item has not yet been transferred to the postal service.

Tracking paused

After last update a lot of time has passed in tracking the postal item. And because of this long interval, the track code will not be automatically tracked. Also, the delivery service could inform that further tracking of the postal item will be stopped after it leaves the territory of the sender's country and enters the country of destination.

Generalized status, which may imply return, dispatch, temporary storage and other status.

On the way - Left the waypoint

The postal item was sent from an intermediate post office and is directed towards the recipient.

On the way - Arrived at the waypoint

The postal item arrived at an intermediate post office for sorting, route selection and sending to the recipient.

Export from the country of departure

Means the actual dispatch of the postal item to the country of destination.

The postal item is handed over to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (MMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the choice and agreement of the most optimal (cheapest) route for the carrier for the delivery of your mail item. At this stage, neither the sender nor the recipient can track the exact movement of the shipment over the Internet.
An export operation takes an average of 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since the moment of receiving the “Export” status, and there are no visible changes and the postal item has not received the “Import” status, then the sender must contact the post office and submit an application for search.

If the sending of parcels and mailings is made within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and for international sending, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned, similar to RA123456789RU.

Both numbers comply with the S10 standard of the Universal Postal Union and can be tracked by both the sender and the recipient of the mail.

Russian Post tracking of postal items

Tracking of Russian Post works for both domestic shipments and international parcels, including EMS express shipments. Shipments within Russia have a tracking number consisting of 14 digits, the first 6 of which is the sender's post office index. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel on the territory of Russia?

It is not difficult to track the parcel in Russia. To do this, you need to know the tracking number of the parcel. At the Russian Post, you can track only 14-digit numbers of domestic parcels and 13-digit numbers of international items.

Enter your shipment number in and our service will track your parcel at the Russian Post through the official website, as well as check all the necessary foreign websites of delivery services.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, but the Russian Post supports tracking only for two types, this is the international item of the International Postal Union, and the tracking of shipments within the country.

The identifiers of the International Postal Union parcels consist of 2 letters of the Latin alphabet, in which the type of shipment is most often encoded, followed by 8 digits and the last 9 digit is the checksum, in the conclusion there are 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit digital code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by tracking number of Russian Post

The parcel is easy to find by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the branch from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel post, letter, then there are 9 numbers and the last 2 letters indicate the code of the country of departure.

Tracking ZA..LV, ZA..HK, ZJ..HK packages, shipments and deliveries

Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail is a type of postal item created by Aliexpress in cooperation with Russian Post to reduce the cost of delivery of inexpensive goods with Aliexpress.

Shipments with tracking numbers of the form ZJ 000000000 HK- a type of postal items created by Joom Logistics in conjunction with the Russian Post, to reduce the cost of shipping inexpensive goods with Joom.

Such parcels have only 3 statuses:

Accepted at the post office
Came to the place of delivery
Received by addressee

Parcels are not tracked at all stages of the journey, but the entire important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and the parcel will be found and issued at the post office by the number ZA..LV, ZA..HK.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time for the order to be transported from the seller's warehouse to the Latvian or Hong Kong post office.

The service site weekly collects information on the delivery times of 1.5 million shipments and uses this statistics to predict the delivery time of the parcel in the cities of Russia with an accuracy of +/- 2-4 days.

How long is a parcel or letter stored at the Russian Post office or storage time?

The shelf life of postal orders and letter-post, which also includes international small packages, is 30 days. Other postal items - 15 days, unless a longer storage period is provided for by the postal service agreement. Shipments marked "Judicial" are stored for 7 days.

The beginning of the storage period begins on the next working day of the post office following the day the item or postal order is received at the place of delivery.

After the expiration of the storage period, the registered items (parcels, registered and valuable letters, registered and valuable parcels, registered postcards, express EMS items) are sent to the return address at the expense of the sender. If the sender does not pick up the returned item during the storage period, the item is considered "unclaimed" and is stored for 6 months, after which it is destroyed

Receiving shipments by SMS code at the Russian Post without a passport

It is very convenient to receive shipments without a passport and filling out postal notice, by SMS code. To do this, you just need to issue a simple electronic signature, at any branch of the Russian Post or through the State Services.

Thanks to this service, you no longer have to fill out paper notices and show your passport. When receiving a registered letter or parcel at the department, it is enough to give your name or the number of the item, as well as the phone number indicated during registration. An SMS with a code will be sent to this number, which must be given to the operator in order to receive the shipment.

Receiving parcels at the Russian Post

Plain letters, postcards and small parcels are delivered to the recipient's mailbox.

The postman brings registered letters to the house and hands them over to the addressee against signature upon presentation of an identity card. If the addressee is not there, the postman leaves at mailbox notification and returns the letter to the department.

Parcels and other registered items can be collected at the branch or ordered home delivery.

To receive a shipment at the department, you need to present a notice (you can fill it out on the website) or a track number, as well as an identity card. Or connect a simplified receipt and confirm your identity with an SMS code.

If you do not have either a notice or a track number, upon presenting an identity card, you can ask the Post Office employee to find the shipment by the name and address to which it was sent.

Russian Post search for missing parcels

Check the status of your letter or parcel by tracking number. If there is no information on the status of the shipment, or the status has not been updated for a long time, your letter or parcel has not been delivered, and the shipment period has expired, you can initiate the search for the shipment.

To start a search, you must submit an application on the page pochta.ru/claim or provide at any branch of the Russian Post:

an application to search for a shipment within Russia or an international shipment;
a check issued with the shipment, or a copy of it (the check is issued at the time of shipment);
identification.

Applications for tracing domestic and international mail are accepted within 6 months from the date of dispatch. Applications for tracing international EMS shipments are accepted within 4 months from the date of dispatch.

The application can be submitted by both the recipient and the sender or a proxy of one of them (upon presentation of a power of attorney).

The Russian Post informs about the search results by registered mail to mailing address, or a letter to email address specified in the application.

The term for considering a complaint or claim and providing a written response is:

5 days for claims in relation to postal items and postal orders sent (translated) within one locality;
30 days for all other domestic postal items and postal orders;
The term for consideration of claims for international mail can be from 30 to 90 days

In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation, he also has the right to refuse compensation in favor of the recipient or another authorized person.

Tracking Simple Small Packages

Small package is a small overseas parcel with unbreakable items. A customized small package, as opposed to a simple small package, has a tracking number for tracking. The track number of international shipments consists of 13 characters, it uses Latin capital letters and numbers.

Simple small packages are those that are accepted from the sender without a receipt and handed over to the addressee without a receipt. Simple items can be letters, postcards, parcels and "small packages" (parcels less than 2 kg abroad). Simple shipments cannot be tracked. Plain enveloped letters with stamps and postcards with stamps can be sent by yourself through the mailbox.

Duty free import

Records mention a system of messengers in the 10th century AD. Early letters were sent as a roll with a wax or lead seal; the earliest of these seals dates from 1079, and the governor Ratibor Tmutarakan is mentioned. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice

By the 16th century, the postal system included 1,600 branches, and mail traveled from Moscow to Novgorod in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.

Using the Parcels application, in a few seconds you can find out the exact location of your parcel or postal item delivered by the Russian Post company.

Delivery to the addressee

Handing over to the recipient

Means the actual receipt of the mailing by the recipient indicated in the mailing.

Flew to destination country

The postal item will be handed over to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Departed from the airport

The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after the postal item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take 3 to 10 days.

The postal item departed from the airport of the country of origin and is being sent to the country of destination.

After the parcel leaves the territory of the sender's country and enters the country of destination, such items are re-marked with untraceable track codes and are no longer tracked.

When the parcel arrives at your post office, you will receive a paper notice, with which you must come to the post office and receive the parcel.

Issued by customs

The customs clearance procedure has been completed, in the near future the postal item will be handed over to the mail of the country of destination for further delivery to the recipient's side.

Ready to ship

Means that the postal item is packed, labeled and will be sent as soon as possible.

Detained by customs

This operation means that the postal item was detained by the FCS employees for carrying out measures to determine the purpose of the postal item. Upon receipt of goods in international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties and taxes using a uniform rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is absent or does not correspond to the actual ones, this significantly increases the time spent on processing the items, since it becomes necessary to conduct customs inspection and document its results.

Submission

The parcel was sent to the wrong index or address, found an error and redirected the parcel to the correct address.

Import of international mail

Operation of receiving a shipment in the recipient's country.

All mail arriving on the territory of the Russian Federation from flights begins its journey in the aviation department of mail transportation (AOPP) - a special postal warehouse at the airport. Within 4-6 hours from the plane, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. When registering, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO "Moscow"), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.

The next operation after export from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. The import information appears after the shipment is handed over by the carrier to the postal operator of the country of destination. Operation "Import" means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the International Postal Exchange (MMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where exactly the international shipment will arrive depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in one direction or another.

Unsuccessful attempt of delivery

It is assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason the delivery did not take place. This status does not reflect a specific reason for non-delivery.

Options for further action:

New delivery attempt
The parcel will be deposited on demand or until the circumstances are clarified
Return to sender

What to do if this status is received:

It is necessary to contact the post office delivering the shipment and find out the reason for non-delivery.
It is necessary to independently contact the post office to receive the shipment without waiting for a notification.

Treatment

Processing at a waypoint

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

Processing at the sorting center

The Processing status in the sorting center is assigned in the process of delivery of the item through the intermediate sorting nodes of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.

Processing completed

Generalized status, meaning the completion of the processing of the mail item before sending it to the recipient's side.

Awaiting delivery to the post office

Means that the postal item is packed, labeled and will be sent as soon as possible.

Awaiting shipment

Means that the postal item is packed, labeled and will be sent as soon as possible.

Awaiting quality control

Means that the package has not yet been completed and is in the seller's warehouse, awaiting content verification before shipment.

Shipment operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and goes to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure is completed, the postal item has been handed over to the post office of the country of destination for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards the logistics company or the post office.

Cancellation of shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The package is sent to the postal terminal at the airport for loading on the plane and sending to the country of destination.

Shipment ready to ship

Means that the postal item is packed, labeled and will be sent as soon as possible.

Sent by

Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be handed over to the Russian Post for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Shipped to destination country

Mailing in the process of transferring to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Note!
The next status will not be displayed immediately, as soon as the parcel is in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international postal exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your package to the local post office.

Transferred for storage

Means the arrival of the item at the post office (OPS) of the recipient, and transfer to storage, until it is delivered to the recipient.

As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Transferred to customs

In the country of the sender

In the recipient country

Plane loading

Loading on the plane before departure to the country of destination.

Loading into transport

Preparation for shipment is complete

Means that the postal item is packed, labeled and will be sent as soon as possible.

Preparing for shipment

Means that the postal item is packed, marked for further shipment.

Export preparation

Packaging, labeling, container loading and other procedures required for shipment to the country of destination.

Left the airport

In the country of the sender
The postal item departed from the airport of the country of origin and is being sent to the country of destination.
The next status will not be displayed immediately upon arrival at the airport of the country of destination, but after the postal item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the recipient country
The postal item is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The postal item was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left the place of international exchange

The shipment left the place of international postal exchange and then goes to the sorting center. From the moment the shipment left MMPO, the delivery times for shipment within Russia begin to operate.

According to the information received from the Russian post office, the status "Left the place of international exchange" can last no more than 10 days. If after 10 days, the status has not changed - this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The postal item has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The postal item left the sorting post center and is sent towards the recipient.

Left Sorting Center ShenZhen Yanwen

The postal item has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.

Left the country of transit

The postal item left the country of transit and is directed towards the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Left transit country

The postal item left the sorting center in the transit (intermediate) country, was sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Received information about the mailing

Received information about the postal item in electronic form

Means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration to the moment of the actual transfer of the parcel, it can take from 1 to 7 days. After sending the parcel, the status will change to "Receiving" or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

The postal item is registered

Arrived

Generalized status, meaning arrival at one of the intermediate points such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The package arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Came to the place of delivery

Means the arrival of the shipment at the recipient's post office (OPS), which must deliver the shipment to the recipient. As soon as the shipment arrives at the department, employees issue a notice (notification) that the shipment is at the department. The notice is given to the postman for delivery. Delivery is carried out on the day the shipment arrives at the department or the next day (for example, if the shipment arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

If the parcel was repackaged in a package with other parcels, then in order to be able to receive it, you need to find out the track code of the general parcel.

Arrived at the place of international exchange

Means the arrival of a mail item at an intermediate post office for sorting, route selection and sending to the recipient.

Arrived at the post office

Means the arrival of the postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Means the arrival of a mail item at an intermediate post office for sorting, route selection and sending to the recipient.

Arrived At Sort Facility ShenZhen Yanwen

Means the arrival of the mail item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, route selection and sending to the recipient's side.

Arrived at the sorting center of the destination country

The mail has arrived at the sorting center of the country of destination for subsequent import / export operations.

Arrived in the destination country

The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.

Arrived in a transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment to the recipient.

Arrived at the small package processing center

Means the arrival of the parcel at the mail distribution center, for sorting, route selection and sending to the recipient.

Arrived at the warehouse

Arrived at the carrier's warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further shipment to its destination.

Arrived at the terminal

It means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.

Arrived on the territory of the Russian Federation

The postal item arrived on the territory of Russia for further import and sending to the recipient's side.

Reception

Means that the foreign sender (seller) brought your package to the local post office. At the same time, he filled in all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique mail ID- special barcode (Track number, Track code). It is in the check (or receipt) issued when the mail is received. Operation "Acceptance" shows the place, date and country of receipt of the shipment. After receiving the parcel, it moves on its way to the place of international exchange.

Reception at the customs service of the country of destination

The status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control can be a violation of property rights, a commercial party, orientation to the party, where there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the item.

Admission to customs

In the country of the sender
The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

In the recipient country
The status means that the shipment was transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different areas. Shipments with merchandise attachments undergo X-ray control. By the decision of the customs officer, the postal item can be opened for personal control, the reason for personal control can be a violation of property rights, a commercial party, orientation to the party, where there may be substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which an act of customs inspection is drawn up and attached to the item.

Reception at customs

The parcel has arrived at one of the sorting centers and is being processed. After a while, the parcel will leave the sorting center for further shipment to the recipient.

Customs clearance

Transportation of postal items from one sorting center to another, in the direction of the recipient. On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

Export (content check)

The postal item has been handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then you cannot track it (find out what exactly is happening to it), only at the import stage you will be able to see your shipment and monitor its further movement. Transit use and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but did not receive the "Import" status, then the sender must contact the post office and submit an application for search.

Export, processing

Means the actual dispatch of the postal item to the country of destination.

The "Export" status includes the transfer of a parcel to a foreign carrier, which transports it by land or air transportation to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50-100 tons.
On average, an export operation takes 7 to 14 days, but sometimes this operation can take up to 60 days.

Electronic registration mailing

The online service for tracking mailings, the site will help you track the status and location of your parcel delivered by Russian Post.

The national postal operator of the Russian Federation "Russian Post" accepts, dispatches and delivers postal items on the territory of the Russian Federation and other states. In the offices of this national postal operator, the sending and receiving of both domestic and international parcels is processed. If the sending of parcels and postal items is made within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and for international sending, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned.

Both numbers comply with the S10 standard of the Universal Postal Union and can be tracked by both the sender and the recipient of the mail.

Features of tracking numbers of Russian Post parcels

The track number of the Russian Post differs in the types of parcels and differs in their appearance.

Packages, registered letters and small parcels have a 14-digit number.
Parcels and parcels are tracked by a 13-digit code (4 letters and 9 numbers).

Decoding:

- The first 2 letters of the code are the type of shipment
- 9 digits - departure code
- The last 2 letters are the country of departure of the parcel
EMS parcels - track number starts with letter E

Tracking parcels by type of shipment ZA..HK, ZA..LV (Aliexpress)

Thanks to the cooperation of the Russian Post given type parcels from Aliexpress is distinguished by a simplified processing system, which allows you to make shipment even faster and cheaper. It is worth considering that this type of delivery can only be tracked on the territory of the sender's country, when the parcel arrives at the territory, the shipment will no longer be tracked, but after the parcel arrives at the place of delivery of the recipient, a similar status will appear. The approximate delivery time is 25-30 days from the date of departure.

Tracking ZJ..HK (JOOM) packages, shipments and deliveries

Parcels with a number containing the letter ZJ at the beginning are parcels from the Joom online store, which also cooperates with the Russian Post. This type of delivery is budgetary, and is used mainly for the delivery of cheap goods and at the same time has limited tracking functionality. The fact is that Joom parcels, when tracked, can have one of only three statuses:

Package sent
The parcel arrived at the department
The parcel has been received by the addressee

That is, it will not be possible to track your parcel at all stages of delivery, but important information that the goods have been sent or have already arrived at the post office will be known.

Problems with tracking parcels of Russian Post?

Sometimes there are problems with tracking Russian Post parcels. Most often this happens for the following reasons:

Not enough time has passed since the sending of the parcel and the tracking number has not yet managed to get into the database, as not enough time has passed since the moment of sending. It is worth remembering that the term can be up to 7-10 days.
The sender provided an incorrect tracking number. In this case, you should once again clarify the number with the sender and copy it correctly into the tracking line on our website.

How to track a parcel of Russian Post?

Tracking the status and location of a parcel by the postal company "Russian Post" is extremely simple: for this you need to enter a unique parcel track code in the tracking line. After specifying the number, click on the "Track" button and find out the most current information about the status of your shipment by Russian Post.

If you need to save data on several shipments by Russian Post at once, then register in personal account online parcel tracking service website, and track several shipments at once and get accurate information on each parcel.

In order to determine in which post office your parcel is located, use our directory of post offices of the Russian Post

Tracking statuses of Russian Post parcels

Status	Translation
Left the sorting center	Left the sorting center
	Arrived at the sorting center
Issued by customs	Issued by customs
Arrived on the territory of the Russian Federation	Arrived on the territory of the Russian Federation
Sorting	Sorting
	Left the place of international exchange
Unit	Unit
Came to the place of delivery	Came to the place of delivery
Left the place of reception	Left the place of reception
	Arrived at the place of international exchange
Delivery to the addressee	Delivery to the addressee
Party	Party
Awaiting courier delivery	Awaiting courier delivery
Transferred to the courier	Transferred to the courier
Clarification of the address
To the addressee by courier	To the addressee by courier
Submission	Submission
Transferred to the postman	Transferred to the postman
The addressee is not available	The addressee is not available
	temporary absence of the recepient
Arrived at the place of transit	Arrived at the place of transit
Left the place of transit	Left the place of transit
Storage time expired	Storage time expired
	Delivery delayed at the request of the addressee
Handing over to the sender	Handing over to the sender
	Left the place of return / dispatch
	Unable to contact the client
Unsuccessful delivery	Unsuccessful delivery
Other circumstances	Other circumstances
	The addressee will pick up the shipment himself
Other	Other
	Sent with customs notice
To the addressee by the postman	To the addressee by the postman
Refusal of addressee	Refusal of addressee
Expiration date (25 days left)
Returned by customs	Returned by customs
Delivered	Delivered
	Invalid / unreadable / incomplete address
According to the user	According to the user
Awaiting payment of the fee
Incomplete / insufficient / incorrect documents
	No addressee at the specified address
	Transfer for temporary storage
No home delivery	No home delivery
	The addressee refused to send
	Sent with mandatory payment of customs duties
Sent to CGP	Sent to CGP
Batch electronically	Batch electronically
For sender by courier
The addressee has a post office box
Addressee with response control	Addressee with response control
Expiration date (5 days left)
Sender's statement
Send in the departure	Send in the departure
Unclaimed	Unclaimed
Refusal to release by customs	Refusal to release by customs
	Retirement of the addressee at a new address
To the sender by the postman	To the sender by the postman
The addressee has moved
The shipment is damaged and / or without attachment
Forbidden SAB
At the request of the sender
Wrong address	Wrong address
Unreported	Nerozdano
	Unable to read the addressee's address
The addressee has dropped out
Lost	Lost
Inconsistency of completeness
Mail arrived at the carrier's warehouse
	Transfer to the customs authority is expected
CN 22/23 is incorrect
	Received by designated operator
	Incomplete or incorrect documentation
There are restrictions on imported attachments
Transferred to the customs authority
No account	No account
Other	Other
Awaiting confirmation of the cost from the recipient
Transferred to the carrier	Transferred to the carrier
Contact with the client is not possible
There are restrictions on the exported attachments
	Detained at the customs authority without giving a reason
Denied release
Invoice is incorrect
Transfer to unclaimed	Transfer to unclaimed
Force majeure / unforeseen circumstances
	Delivered for delivery electronically
Customs declaration is missing or incorrect