How to write to the seller on aliexpress in the application. Simulator for writing to Aliexpress: samples of letters. How to write a letter to a seller on Aliexpress in English: letter templates. How to send a photo to the seller on Aliexpress in a message

You can place orders on the Aliexpress platform without communicating with the seller. This applies to those cases when everything is clear in the characteristics of the goods, there are no delays in sending the parcel, the track is tracked. If you have any questions or problems, the first thing to do is to contact the seller in private messages. This method of communication is preferable, since in the event of disputes, the correspondence serves as evidence. Consider the most popular questions that require communication with the seller through messages.

What to write when ordering goods on Aliexpress

The first case is the most common. Product descriptions on the site may be inaccurate and incomplete. The following categories of goods often require clarification:

clothes, shoes- size, color, material;
electronics- complete set, product characteristics;
sale- Availability.

You can write a message to the seller as follows. There is a "send message" icon in the product card:

Click and get into the following form:

In the field "message" we leave our message.

List of standard questions that you can ask the seller when ordering

May I get more product photos?
My parameters are, what size should I choose?
Please send the manufacturer's label of the product with detailed specifications.
Is this product in stock (here you can specify a specific color, size)?
What's in the box?
Can I get a copy of the warranty card? (for high tech lots)

If it is indicated that the lot is being sold in bulk, but you liked it very much, you can write a message to the seller:

“Can I purchase this lot at retail? What will be the cost in this case? "

Maybe you are, on the contrary, a wholesale buyer? Then, when ordering, you should ask:

"If I order this number of units, can I count on some discount?"

You can also contact the seller if you need the product to be in the manufacturer's box. This is usually carried out at an additional cost, since shipping will be more expensive:

If you want the seller to send the package to a specific postal service, you can ask the following:

“Can you ship your order with EMS (DHL or any other)? What will be the cost? "

What to write to the seller in case of problems with the delivery of goods?

Be sure to write to the seller if your package:

not tracked;
is in the process of sending for a long time;
did not arrive at the specified delivery time.

Tip: do not open a dispute right away, try to negotiate directly with the seller first.

The first situation is very common on Aliexpress. The specified track numbers may not be tracked at all, or only on the territory of Russia (it depends on the delivery method):

Some unscrupulous sellers deliberately provide incorrect tracking numbers.

Attention! Usually, the package begins to be tracked 10 days after it was sent.

The second case is not too critical. Buyer protection provides for a maximum period of sending a parcel after receiving payment of 7 days. You should write questions if you want urgent (1-2 days) dispatch of the product.

List of questions about the delivery of goods

The specified track number is not tracked. Is it correct?
My package is still awaiting shipment. When can you send it?
I still haven't received (received) my package. Please provide details of her whereabouts.

In what other cases can I write to the seller on Aliexpress?

If there are no problems with the delivery of the parcel, and the purchased product matches the description, you can write a thank you to the seller. If you are planning further cooperation with this store, this will give you an additional bonus in obtaining a discount. It is also highly likely that with your next order from this seller, you will receive a small gift.

Let's highlight the main options for messages

Thank you for your cooperation, I am satisfied with my order!
You are a true professional! Very fast delivery and excellent quality.
It was a pleasure to cooperate with you, I will order more.

Aliexpress has unspoken rules of correspondence:

communication is conducted on English language;
you need to start the dialogue with a greeting;
end the question with a wish for a good day.

Helpful advice! If you do not speak English, use an online translator.

Tip: give preference Google translate, he translates Russian speech more correctly.

So, let's highlight the main options for contacting the seller:

hello, dear seller- Hello, dear seller;
Good day, dear friend- Good afternoon, dear friend (international form of greeting).

You can highlight the main options for ending the conversation with the seller

Best regards- best wishes!
King regards- good luck!
Have a nice day- have a good day!

One last tip: don't hesitate to chat with the seller! In the overwhelming majority of cases, they always meet the buyer halfway.

If you have any question about the product, you should first clarify the information with a representative. Therefore, many users are trying to find out how to write to the seller in a personal message to aliexpress.

What language to write

Unfortunately, most sellers cannot communicate in Russian, so it is recommended to write in English. If basic knowledge does not help to draw up a competent appeal, then you can always use one of the online translators. For example, such a service is provided by Google.

It is not allowed to insult or threaten the seller, so if you need to make a claim, then it must be as correct as possible. The actual action will be the official opening of the dispute at the Aliexpress site.

How to write to the seller before ordering

Before completing an order, you can contact the seller in several ways:

Option 1

Step 1 ... To do this, you need to add the item of interest to the cart, next to which a link to contact the seller will glow. When you click, a form opens automatically where you can compose a message.

Step 2. If necessary, you can attach a photo or other file and confirm the action by clicking Send.

Option 2

Step1 . If the product has not been added to the cart, then it is enough to open a page with it in a separate tab. It will be presented on the side Full description... You need to go down to the menu item for contacting the seller. Here you can find a separate function to write to the salesperson. It remains to click on it and write an appeal.

As alternative option, you can go to the official page trading platform on Aliexpress. When visiting any store, the client just clicks on the link to open the feedback form.

How to write to the seller after placing an order

You can send a message at any time, including after completing the order. The reason for contacting may be different: prolongation of the processing time, clarify information on the configuration, sizes or colors. The procedure does not take much time, so it is very easy to contact the seller.

To do this, you need to open the tab of my orders, where the function of contacting the seller is located. All that remains is to click on it to send a message:

The site automatically transfers a person to the entire history of composed and sent messages. At the bottom, there will be a standard shape, as shown earlier in the screenshots. It remains to use it.

As outlined in the above instructions, contacting the seller is not a lot of action.

What to write to the seller

It is not necessary to write an appeal only on a specific issue. Experts recommend that sellers unsubscribe before placing an order, even if there are no specific wishes. If not a single thought arises in your head about which you can start a conversation, then here are the following sentences:

Clarify information on the availability of goods in the required color scheme, size range. Often there are situations when a product is announced on the site as available, but in reality it is not in stock. This is the main nuance of online trading, when the update on the site lags behind the real information. It happens, rarely, but in order not to get into an unpleasant situation, it is better to clarify the data before registration and payment.
If you plan to buy clothes, then it is imperative to clarify the compliance of the size range. Chinese manufacturers have their own designations, as a rule, they have nothing in common with Russian indicators. It is worth double-checking your choice, even if the use of the current dimensional grid does not cause any difficulties.
If the order filling form does not imply a choice of color or size, then it is recommended to send your wishes to the seller as an attachment to the order.
For most of the audience, it is important from what material the product is made. If there is no information in the product card, then you can ask a question in a personal message.
Do not hesitate to ask for an additional discount or bonus, especially if the buyer orders goods from the seller on a regular basis. Thus, there is a chance to save a lot.

Communication with the seller is necessary to increase the likelihood that the transaction will be successful and each party will be satisfied after cooperation. This service makes it possible to find out additional information or solve the difficulties encountered in a peaceful manner.

Often there are various situations when you want to know more about a product on aliexpress than is suggested in the description. Who, if not the seller, can know a lot about him. Today I will give a small instruction on how to contact the seller with aliexpress before or after placing an order.

You may also need to write to the seller after receiving product, I will tell you about this at the end of this article

How to contact the seller before placing an order?

Go in v Personal Area ... On the page of the product, the seller of which we are interested in, in the left column we find the button send a message :

This form opens, in which the name of the store is visible and a card with the product is attached. This is very thoughtful, because the seller understands, oh which one commodity you ask.

Click on the image to enlarge

Now you need to write your message. There are a few simple rules that will help you quickly find mutual language with sellers:

You need to write in English. If you use a translator, then it is best to use a google translator and MUST translate from English back into Russian in order to see if the sentences were overturned during translation
Avoid long sentences with various complex phrases. Writing is simple and to the point.
Addressing the seller with respect can be called a dear friend. In China, this is not familiarity, on the contrary, it strengthens the bonds of cooperation :)

For example, I wrote to the seller a question about fashionable backpack... As you can see, my message is friendly and short, strictly to the point.

Click on the image to enlarge

By the way, while I was writing the article, the seller has already sent me information about the material of the backpack. Although I haven't even had time to ask anything yet. This is a service!

The next way is to simply write to the store, without being tied to any product. Let me show you with an example. I really liked one shop with women's clothing, the prices are inexpensive and the selection is good. I will leave a link, maybe it will come in handy for you - Iyaege Boutique store.

On the store page on the left upper corner you need to hover the mouse cursor over the name, then press the button Contact now :

Click on the image to enlarge

Write your message in the same way as described above.

How to write to the seller after placing an order?

To do this, go to the My Orders section. Each line above the product has a button Message to the seller:

Click on the image to enlarge

How to contact the seller with aliexpress after receiving the item?

If the product came defective or for some reason you did not like it. You have the right to claim your cash back. For this, it is worth opening a dispute. But before starting a dispute, I advise you to try to resolve the issue with the seller amicably.

To do this, you need to write a message to the seller in My orders (the chat button is located above the card of each ordered product, as described in the previous subheading) of the item that you were unhappy with.

You see how easy it is to contact the seller with aliexpress. The most important thing is to write short sentences so that the foreigner on the other side of the screen understands WHAT you want the first time.

How to write to the seller on aliexpress

5 (100%) 1 votes

Often, users of an Internet site have a need for urgent communication with the store seller. There are many reasons for this, so the question of how to contact the seller on Aliexpress will be relevant for a very long time.

Contact the seller

How to start a chat with a seller in an online store? First, you are logged into the system using your account. The ability to write a message to the seller is present only in the store. The algorithm is as follows:

Go to the section of my orders on the profile control panel;
We are looking for a product with which there are problems;
In the order header, click on the inscription indicated on the screen:

Question answer

What language should the seller write? The message can be absolutely in any language, but the recommended one is English. To do this, you can use online translator online. Despite the "clumsy" result, sellers will understand the essence perfectly.

What to write to the seller when ordering on Aliexpress? Whatever, the seller will be happy to answer the question. In this case, the information will be truthful, since the rules of the online site prohibit any concealment of information, otherwise sanctions will be applied to the store.

How to talk to the seller? In a polite manner with formal overtones. If you wrote to the seller because the package did not arrive, then you should not give in to emotions. As a rule, it is not the store that is to blame, but the delivery service. In a calm tone, explain to the salesperson what happened.

How is the chat with the seller on Aliexpress? For a more accurate answer to the question, he suggests watching the following video:

In stores, the buyer interacts with the seller. Administrators answer questions. Consultants help you choose the right things. Cashiers accept payment and give change. Security keeps order.

In online stores, people forget about the possibility of interacting with sellers. Buyers have a lot of questions. Customers find a solution and write to the support team. But the administration can answer technical questions regarding the site. Brand product storytelling is not part of the support responsibility.

The first mistake newbies make is refusing to communicate with the seller. Some buyers turn to store employees for all the little things. There is nothing wrong with that. The only rule is to be polite. Let's talk more about how to contact the seller on aliexpress.

What is the reason for writing to the seller?

The first reason why buyers cannot write a message to the seller on aliexpress is the fear of appearing intrusive. Customers don't want a negative response. Don't worry about the seller. The shop is responsible for answering questions from visitors. Otherwise, the seller will not have buyers.

Common reasons:

Help with choosing the size, model - on aliexpress, sellers put large tables with parameters in the description for the order. Not all buyers understand the meanings. Write your Russian sizes and ask to pick up the thing.
Organizational issues - the buyer entered incorrect data when placing an order, delivery was delayed.
Lack of tracking number - the seller must send a code.
Delivery problems - the parcel does not move according to the track number. The seller can call courier service and resolve the issue.
Low-quality products - the client is dissatisfied with the quality of the goods. Try to resolve the issue amicably before opening a dispute.

Chatting with a salesperson is a common way to check a store. Reputable companies are quick to solve the buyer's problem.

In what language to communicate with the seller?

Aliexpress is a Chinese online store. Logically, sellers should communicate with buyers in Chinese. But the site is international, so no one will force the client to understand the hieroglyphs.

It is advisable to start correspondence with English. Nobody forbids writing in Russian. It's just that the Chinese do not have a Russian layout. For them, understanding English is a feat. What to say about Russian.

How to write to the seller on aliexpress?

We will offer you two options for addressing. In correspondence, be polite, do not be rude. Don't write for no reason. The seller can complain about the administration account. The profile will be blocked indefinitely.

Before purchase

Before placing an order, be sure to check the expediency of the purchase. Don't expect a store with a bad reputation to suddenly fix itself. Check your order for rating.

A common way to check is by correspondence with the seller. When choosing a product, the client will have questions. Don't think about the insignificance of the problem. The seller is responsible for solving consumer problems.

Go to aliexpress.
Select a product in the feed.
On the right, click on the "contact the seller" button.
Write your message.

Pay attention to the length of the response. In the future, the employee will not be more attentive. In an extreme situation, he will refuse to solve problems. Some are starting to ignore.

Pay attention to the meaningfulness of the answer. Rate how correctly the problem was solved. In the future, the seller will offer many solutions. It is important that they fit the client.

Don't trust unhelpful promises. Salespeople love to talk to customers.

After the purchase

On aliexpress, there are often problems with transportation, quality of goods. They will be decided not by the administration, but by the buyer and the seller. Aliexpress can only make the final decision, which is not the fact that customers will like it.