Currently, among Internet users making purchases on-line, there are ambiguous opinions regarding the work of the national postal operator FSUE Russian Post. Reviews are polar in nature: some buyers rate the quality and delivery conditions as satisfactory, while the second part of customers is dissatisfied with the work of the Russian Post. A number of the listed shortcomings are to some extent of an objective nature, but in many respects the negative experience is due only to ignorance of the postal rules.
This article is intended to help you, readers, understand the nuances of the Russian Post and easily track your mailings.
Why Russian Post?
Regardless of the country from which the postal item was sent to you, its delivery across the territory of the Russian Federation will be carried out by the Russian Post. This is the basic principle of the operators of the Universal Postal Union. Just as in the country of departure, the parcel is accepted and sent by the national operator, in the country of receipt it is transferred to the local national operator (in our case, it is the Russian Post).
Russian Post and EMS
EMS - international express delivery. The full name is Express Mail Service.
On the territory of the Russian Federation, express delivery is carried out by a subsidiary of the Russian Post - EMS Russian Post.
The EMS Russian Post, as well as the Russian Post, is governed by international standards.
Similar to delivery international parcels postal operators of countries, express delivery is also made. For example, if a parcel with express delivery was sent from the UK to the Russian Federation, then in the UK it will be accepted by the Royal Mail ParcelForce EMS service, and at the border of the Russian Federation it will be accepted by the EMS Russian Post service.
Tracking postal items
All international mail can be divided into two groups:
- traceable (registered);
- non-traceable (do not register).
In order to figure out whether a specific postal item will be tracked, let's go a little deeper and see how they are classified:
small packages and correspondence - weight up to two kilograms;
parcels - weight over two and up to 20 kilograms.
Parcels are always registered, respectively, they are always tracked.
The situation is more complicated with small packages. At the discretion of the sender, a small packet may or may not be registered. In the second case, neither the buyer nor the dispatch will be able to track his movement.
It is important to note that the vast majority of online purchases are sent as a small package. You can track the parcel (small package or regular parcel post) on our website.
Tracking number / track number
All registered mailings must be assigned a tracking number.
For shipments within the territory of the Russian Federation (and the recipient and send is located on the territory of the Russian Federation), a number consisting of 14 digits is assigned:
- the first 6 digits are the sender's index;
- the remaining 8 digits are used to identify the postal item.
International shipments are assigned a 13-digit number, which includes both numbers and letters.
The track number of small packets begins with the letter R, so it is noted that they are registered (registered).
The last two letters of the track number are used to designate the sending country.
EMS express shipments are also tracked using a unique an identification number, including 13 characters (4 Latin letters and 9 digits), the first letter of the track number is always "E".
Let's consider examples of tracking numbers:
CQ852741963US - package sent from the United States of America;
RJ852741963GB Small packet shipped from UK
RA852741963CN - small packet sent from China;
EE852741963 GB is an EMS item from the UK.
Tracking postal items from AliExpress and Joom
For low-cost items purchased from AliExpress and Joom, we have developed our own more budget-friendly shipping scheme.
AliExpress and Russian Post have developed a simplified system for the delivery of goods Simplified Registered Mail. The tracking number for tracking goods sent using this scheme also includes 13 characters (4 Latin letters and 9 numbers):
- the first two letters and data of items ZA;
- the tracking number ends with the letters LV and HK.
Examples of track numbers of shipments from AliExpress:
ZA852741963LV;
ZA852741963HK.
Joom, together with Russian Post, also uses its own more economical delivery scheme - Joom Logistics. The track number of Joom shipments starts with the letters ZJ and ends with HK.
For example:
ZJ852741963HK.
The peculiarity in tracking parcels sent using the simplified system is that in fact, for each parcel, only 3 states are recorded: sent, ready for delivery and received.
Even if there is a track number, it is not possible to track the delivery route of such a parcel.
Delivery times for parcels
The delivery time of a postal item is largely determined by the delivery method (express or regular), the range of the sender and the recipient, as well as the system (according to the simplified system, the delivery of parcels takes much longer).
On average, the delivery time for parcels is from 3 to 60 days.
Difficulties in tracking international shipments and shipments on the territory of the Russian Federation
To date, the registration and tracking system postal items is still being finalized.
Most postal items have a multiple delivery route, i.e. the shipment must go through several intermediate points before reaching the final destination. Intermediate points can be as sorting centers within the same city, and different cities or even different countries.
Some of the sorting points of the Russian Post operator are not yet equipped with equipment for recording the arrival and further forwarding of mail along the route. For technical reasons, such an intermediate point is not recorded in the tracking status. In this regard, buyers may have complaints that the postal item has been at one point on the route for a long time, although in fact its further movement to the next intermediate point was simply not recorded.
Tracking issues
Problems that arise during tracking can be roughly divided into several groups:
1) related to receiving tracking numbers;
2) associated with fixing intermediate points of the delivery route;
3) related to the delivery time;
4) the item was not delivered.
Before purchasing a product, it is important to familiarize yourself with the instructions for the delivery of the goods on the seller's web resource. As a rule, the tracking number for tracking the shipment is reflected in personal account the buyer immediately after sending the goods or sent by letter to e-mail. In cases where you have not received the track number, you must contact the seller of the goods or the support service of the site itself to resolve the issue directly.
At the stage of purchasing the goods, you must familiarize yourself with the delivery methods offered by the seller. It is important to keep in mind that simplified budget delivery systems do not imply fixing the location of the shipment at each stage of its movement to the buyer.
In case of violation of the delivery time or if the goods were not delivered at all, protecting your rights as a consumer, you can open a dispute on the site for the sale of the goods. In the absence of this functionality, contact the support service.
FAQ
When can I receive my domestic parcel by Russian Post?
Delivery will be carried out within 3 working days in major cities of Russia, and delivery to remote cities of Russia - within 5 working days.
What if I lost my tracking number?
You cannot track your parcel if you do not have a tracking number.
You can find the tracking number from your receipt or invoice.
If you are a buyer, you can find it in your message or email.
You can enter your account to find it on the order page if you've ordered from an e-commerce platform.
What if you didn’t receive your package, but the tracking information showed that the package was delivered from Trackru?
Please make sure your shipping address is correct.
If the address is correct, you need to contact the seller or carrier for help.
Brief information about the postal operator of the Russian Federation
Federal State Unitary Enterprise "Russian Post" is a member of the Universal Postal Union, the national postal operator of the Russian Federation, as well as a designated postal operator.
Today it is the only one in the country.
Russian Post carries out activities for the organization and implementation of national and international postal services. As a member of the Universal Postal Union, in its activities it is guided by the set of rules of the Universal Postal Convention, which is concluded between all members of the Universal Postal Union.
Russian Post provides services for the reception, dispatch and delivery of postal items.
Integration of Russian Post Tracking API
TrackRu provides a convenient, customized tracking solution, provides an API interface with over 600 delivery services, including the Russian Post tracking API. Add tracking functionality to your site by connecting to, customers no longer need to leave the portal site to track their orders. They just need to enter the order number and the shipping information is displayed on one page. you will be able to receive:
- current status for all your shipments
- order management via API
- detailed history of movements of one shipment or a whole batch
There are many postal operators and private courier services, but there are still not many decent companies to carry out delivery. Some of them help to get the goods quickly, but do not differ in the accuracy of work, others can be of high quality, but excessively slow.
In any case, it is better to apply for services to well-known companies or more or less popular ones, since they often value their reputation and try to provide good conditions for cooperation. Russian Air will be one of the worthy options.
In fact, Russian Air is not a new company. It is the official partner of the Russian Post in China. Many people use its services, since quite good conditions have been created and postal items arrive mostly in good condition.
Customers of Aliexpress often use Russian Air's servants. In this huge Internet site, you can often find an offer to perform delivery by this method. There is confidence in it both on the part of the people of China and on the part of the people of Russia, because in fact it is a Russian-Chinese organization.
Citizens of both countries work in the company, however, the goods are checked by Russian workers without fail - so in any case you can not worry.
What are the methods of delivery
In this case, the transportation of goods can be performed by a variety of vehicles:
- by airplanes;
- by trains;
- cars.
That is, due to the presence of the word "Air" in the title, one should not think that the transportation of goods here is carried out only by air.
What are the positive criteria for the courier service?
Of course, the company does not have many advantages and advantages, but this is fully justified:
- The check must be carried out by qualified Russian workers.
- This is a delivery from the economy class, so its cost will be affordable for almost everyone.
- The cargo arrives at the client safe and sound, according to most reviews.
As you can see cheap shipping is combined with an acceptable level of quality.
Cons of a courier service
Among the most important negative features are the rather long delivery times. They can even go up to thirty to sixty days.
Russian Air: official website (tracking)
On the official website of the company, an independent tracking of the parcel can be carried out. However, to complete it, you just need to know the track number of the shipment. It is unique in its structure and typically starts with RM and ends with CN.
nalibaoguo.com/ru is the official website of the postal operator. The interface is inconvenient, contains foreign phrases, which is why a Russian-speaking user may experience certain problems. However, to track shipments, you can use other resources that have an interface and settings in Russian, for example:
To track your parcel, you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The predicted delivery period, displayed in the track code information.
Try it, it's not difficult;)
If you do not understand the movement between postal companies, click the link with the text "Group by company", which is located under the tracking statuses.
If you have any difficulties with statuses on English language, click on the link with the text "Translate into Russian", which is located under the tracking statuses.
Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.
If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.
To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"
If the seller promised that the package would arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in selling, and therefore they are misleading.
If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel is "the item pre-advised" / "Received electronic notification"does not change for several days, this is normal, you can read more details by clicking on the link:.
If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.
If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go on different routes, different ways, can wait for sending by plane for 1 day, or maybe a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses for 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:
If, 5 days before the end of the protection period, the parcel is not delivered to your Postal office, You have the right to open a dispute.
If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)
At the moment, in China and around the world, the coronavirus is actively spreading, for this reason air exchange and delivery are severely limited parcels goes slower than usual, but as of March 1, 2020, postal exchange has not been (completely) suspended with any of the countries.
Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the following state:
- Treatment
- Awaiting dispatch
- Shipped to destination country
- Export / Export of international mail
- Import / Import of international mail
While the protection is in effect, wait and do not worry, if the order is not in a hurry, you can even extend the protection period.
Keep an eye on the order protection counter, and if the parcel does not arrive within the time specified in the order details, extend the protection period or open a dispute.
P.S. Anything to add to this section? Write to [email protected] site
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Don't know where your package is? We offer you a list best tools to track parcels from any store, including Aliexpress standard shipping and Ebay.
Modern postal services provide tracking number mailing so that the recipient can independently track where is the package. Let's look at how this can be done using the example of tracking postal items by ID from China.
How to find out where the package is online:
Enter the track code, click "track" and find where your parcel is.
Where is my parcel? Manual option for tracking parcels
If you want to check tracking numbers with maximum convenience, and find out where your parcel is now, then universal online trackers will help you to find postal items:
Advanced package tracking option
In principle, it makes little sense to update the status of parcels more often than once a day. But if you want to track the parcel as accurately as possible, then you can proceed as follows:
1. If sent by Airmail (China post Registered Airmail) then you first track the parcel before importing:
ChinaPost (China Post) - Intmail.183.com.cn
HongkongPost (Hong Kong Post) - Hongkongpost.com
SingaporePost - Singpost.com
and after import, continue to track (up to receipt) here:
Russian Post - Pochta.ru
2.If sent via EMS (EMS China Post Express Mail Service), then the procedure is also divided into two stages.
Track to import (check whether shipped from China or not):
Ems.com.cn
after import:
Emspost.ru
In addition, if the parcel is delivered by EMS, you can always call their operators and clarify the current data on the parcel by calling 8-800-200-50-55 (around the clock, a call from anywhere in Russia is free)
Statistics of delivery times
Information on the timing of the passage of parcels can be viewed on the statistics server SMS-Track.ru
Bonus! Parcel tracking software
Do you want to find out where your package is without visiting the sites? You can install a parcel tracking program on your computer, which will automatically check the status of an unlimited number of track codes!
This option (it seems to me a little ineffective, but oh well) suggests installing a special program on your computer (connected to the Internet).
I will not describe this option in detail, I will just give links and screenshots:
Besides:
Tracking postal items through mobile devices:
Track the parcel using iOS mobile devices.
Track the parcel using mobile devices.
The official Russian Post app is available for Android and iOS devices. 
FAQ
What does the NULL status mean (response of the user with the nickname CTRL-F)
As the Chinese post explains to its customers, the introduction of new statuses in the tracking of international shipments is intended to remove the accusation from the Chinese post of unreasonably increasing the time it takes for parcels to pass to Russia, etc. NULL status - the absence of a parcel on the territory of China (it has already passed customs and is interpreted as the departure of an aircraft flight). The following entries after NULL - information about transit movement at airports along the route of the parcel (airport codes according to IATA). Example PEK - Beijing, PVG - Shanghai, FRA - Frankfurt. And the last entry is the destination country code. This information was sent to me by my regular supplier from China.
Link to search and decrypt the code of the world's airports.
And with the help of this tool (in the form of an Excel document), you can check the correctness of the track number, as well as calculate the verification code according to the known track number of your parcel.
Similar instructions for tracking and receiving parcels from China and other countries
Anything to add? Write in the comments!
"My Parcel" monitors not only the postal, but also the leading courier services of the PRC. Whoever makes the delivery, with our help you can easily find out the location of the shipment.
China postal services
- China Post (China Post) is a postal operator of the PRC, delivering domestic and international shipments... The national company has 200 sorting centers located in all provinces of the country. Large terminals are located in Shanghai and Beijing. They are equipped with equipment that allows you to automate work processes, so sending international parcels through the sorting centers of these cities does not take much time.
- EMS China Post ( EMS Mail China) - a subdivision of the national postal operator of the PRC. The company provides express delivery services for shipments within and outside China. On average, the time it takes to ship orders to Russia using this operator is 10-15 days, which is 3-4 times faster than China Post. However, the cost of express delivery services is higher.
Courier services of China
- FeDex is an international shipping company that delivers goods from China. An important advantage of the courier service is that it takes over all the formalities associated with the customs clearance of the shipment. And the minus is that FeDex specializes in the transportation of large consignments. This increases the delivery time, since you have to wait until the package is formed.
- TNT Express is a transport company in China that provides express delivery to Russia, the CIS countries, and Europe. The best option for the delivery of large consignments of cargo, since in this case the service is relatively inexpensive (often cheaper than EMS shipments). But TNT Express also has a drawback - a low threshold for duty-free import. In practice, this means that even for an inexpensive product, you will have to pay a customs duty.
We have not listed all the courier and postal services in China. Their number is so large that it is impossible to do this within one section. Therefore, if you have not found a company delivering your order in this list, do not be upset. Enter the tracking number in the form on the "My parcel" website - we will almost certainly help you find out where the shipment is.
