To track your parcel, you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.
Try it, it's not difficult;)
If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.
If you have any difficulties with statuses on English language, click on the link with the text "Translate into Russian", which is located under the tracking statuses.
Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.
If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.
To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"
If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7-14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package is "the item pre-advised" / "Received electronic notification"does not change for several days, this is normal, you can read more details by clicking on the link:.
If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.
If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go on different routes, different ways, can wait for sending by plane for 1 day, or maybe a week.
If the parcel came out of sorting center, customs, intermediate point and there are no new statuses for 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:
If, 5 days before the end of the protection period, the parcel is not delivered to your Postal office, You have the right to open a dispute.
If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)
To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.
Try it, it's not difficult;)
If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.
Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.
If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.
To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"
If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more details by clicking on the link:.
If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.
If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:
If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.
If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)
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Hongkong Post or in other words the national post of Hong Kong as an organization was founded in 1841 and until 1860 was under the jurisdiction of the Royal Mail of Great Britain. Over the years, the history of the postal service has undergone another important restructuring, and after the annexation of Hong Kong to the PRC, it became the largest independent postal service.
At the moment, Hongkong Post is under management, but it is an independent organization with its own sorting shops and established logistics.
If you need to track Hongkong SpeedPost shipment, please note that it will not be possible to track it through the same form, it is available for tracking, and the track code looks like EE274154983HK.
Actually tracking Hongkong Post Air Mail not as informative as, for example, most often, after submitting an order, you will see only one status:
- HK, Handed over to carrier / Left for destination
Even without strong knowledge of English, you can understand that this status indicates the export of a parcel from Hong Kong. As a rule, your parcel will receive this status within 1-2 weeks from the date of the actual shipment of the goods, so be sure not to lose sight of this moment, and in case of delays or lack of information about the movement,.
After export, the status of the track code will temporarily stop updating, this is the case with all parcels from China without exception, in the case of Hongkong Post Air Mail of new statuses may not be available for 30 days, after which information about import to the destination country will appear.
Unlike many other methods of delivering parcels from China, tracking Hongkong Post Air Mail after export does not end, as it happens with the same, but goes right up to the moment of delivery.
The most common parcels, as a rule, are delivered in a period of 30-60 days, the time may be longer, it is not uncommon for people to receive their parcels after 90 days. From our practice of orders for aliexpress, we can say this, if the parcel has not arrived within 60 days from the date of actual dispatch, then the chances of receiving it later are almost zero, so stay tuned, and 2-3 days before its completion.
Registered items are usually delivered in 20-45 days. In this case, there is no need to worry, since the parcel is registered, and you can always find out about its current location, since you can check the tracking of Hongkong Post Air Mail at any time.
After your parcel has departed from Hong Kong and arrived at the local sorting point of the country of destination, it should be tracked on the website of the postal service of your country, for Russia this should be done on the official website of the Russian Post.
There is no need to panic, as many do when they see that their track code is not updated for 1-2 weeks, as noted earlier - it is in export and all this time the track code status will not be updated until the parcel is not imported to the country of destination.
If we talk about real delivery times, and not the formal ones that they promise us, then usually the delivery of a parcel via Hongkong Post Air Mail is within a period of about 30 days. As a rule, expensive parcels reach faster, and this applies not only to the Hong Kong postal service, but also to other carriers.
In general, the reviews about Hongkong Post Air Mail are positive, because it is not in vain that it has been used to send goods with aliexpress for so many years, while many other once popular methods have disappeared from view.
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HongKong Post is the oldest post office, which was founded back in 1841. For some time, the branch of the Hong Kong Post was subordinate to the UK, however, since 1860, it was again transferred to the PRC. Since the late nineties of the last century, it has been operating as an independent branch of China Post.
Today it is one of the cheapest options. postal delivery shipments from China.
Types of international shipments by Hong Kong Post
Shipments weighing less than 10 kg are sent by regular Hong Kong post. A special service has been created for parcels weighing over 10 kg Hongkong Speedpost.
International shipments that HongKong Post accepts for processing:
Letters, postcards, packages, secograms not exceeding 900 mm in size in the sum of three dimensions (the large side should not exceed 600 mm) and weighing not exceeding 2 kg;
- round-shaped items, the largest dimension of which does not exceed 900 mm;
- parcels not exceeding 150 cm in length and not exceeding 300 cm when summing up the length and girth and weighing not more than 30 kg;
- large-sized items, not exceeding 150 cm in length and not exceeding 300 cm when summing up the length and girth and weighing not less than 10 kg, but not more than 30 kg.
There are two types of track codes issued by Hong Kong Post:
Rx123456789HK - track for shipments weighing up to 2 kg;
Cx987654321HK - track for shipments weighing more than 2 kg, but not exceeding 10 kg.
In track numbers, the Latin letters R and C mean the type of departure mentioned above. X is an individual letter of the Latin alphabet (from A to Z), it allows you to make the number unique. This is followed by a digital code that is unique for each shipment. The last Latin letters HK is the country of the sender, since we are dealing with Hong Kong Post, this is Hong Kong.
For EMS parcels, the track code is EE123456789HK.
There are restrictions on the filling of shipments, which can be found here.
Hong Kong Post Tracking
You can track your Hong Kong Post parcel on the official website. To do this, just follow the link and select "Mail Tracking" on the left page. The track code is a thirteen-digit number, and you must enter it in the field that appears. It remains to press "Enter" and see the report on the location of the parcel. The service works for both regular shipments and the status of EMS items sent by a special unit - Hongkong Speedpost. Tracking is possible until the shipment leaves the country, then you should contact the postal operators of the recipient country.
Main Tracking Statuses of Hong Kong Post
To make tracking parcels convenient, Hong Kong Post operates several basic reports. Let's consider them in more detail:
For some time, information about the shipment will not be available, and the site will persistently offer to enter an Inquiry Reference Number. This is an absolutely normal phenomenon, after a certain period of time the status will change;
The Item(track code) was posted on(date of arrival of the shipment) and being processed for delivery to the adresse- this status indicates that the shipment arrived on the date specified in the report and will soon be processed and sent to the declared address;
Destination- (destination country). The Item(track code) left Hong kong for Its Destination on(departure date) - this means that the shipment has left Hong Kong and is heading to the desired country at the declared address.
Statuses from one to another can change within a week or more. When the shipment has left China, Hong Kong tracking Post items on the official site becomes impossible and you need to refer to the sites of local postal operators.
Delivery times of postal items
HongKong Post stated delivery times are 10 to 15 days. But often shipments are delayed, and the terms are significantly increased - up to 50 days. Typically, such delays occur during major holidays and other important events. This must be taken into account when placing an order and calculate the possible delivery time with a sufficiently large margin.
free software for tracking your parcels:
TrackChecker - parcel tracking software from MetalDDD
born and raised on this forum.
Current situation.
Average time between export and import:
CP - 27 days
HK - 28 days
SG - 29
Briefly for beginners:
So far, it's okay.
Yes, it's okay, everyone has even longer deadlines.
No, the sellers have nothing to do with it.
No, you cannot accelerate.
If you want - open it, if you want - no.
No, I haven't lost it yet, it will be visible in 3 months.
It was a hundred times, look at the forum. Or read the message to the end.
FAQ
The topic is called "Tracks and delivery times from China and Hong Kong", the rest - in the Sandbox.
Altar for magic - in another section, beware of Moderator Magic.
If you have a question - ask, if there is an answer - answer. Do not produce empty messages - they interfere with others.
Remember that e-commerce is for the patient and calm.
1 About TRACKS:
1.1 Tracks can be updated every few days. Checking them every hour is stupid.
1.2 The package can be exported two and three times. Always believe the last message.
1.3 The package can leave the sorting two and three times. Always believe the last message.
1.4 Anywhere the parcel may hang for one to two weeks.
1.5 In cases of doubt, the tracks should be tracked in the original sources.
- China Post ( China company Post): http: //intmail.183.c...temtrace_en.jsp
- Hong Kong Post: http: //app3.hongkong.../mt/enquiry.jsp
- Singapore Post (Sinpost) http: //www.singpost....TrackItem#Quick
- Russian Post: http: // russianpost / ru
- ЕМS of Russia: http://emspost.ru
- China EMS: http://www.ems.com.cn/english.html
- Post of Ukraine: http: //www.ukrposhta...nsf/search_post
Other systems take advantage of the data from these, adding their own errors to them. 9 out of 10 questions about oddities are caused by the fact that the information was not taken from the sources listed above.
1.6 Tracking systems often fail, you should not look for meaning in every stupidity. Data may be updated with a delay of several days.
1.7 Statuses
Collection - the parcel arrived at the post office of China.
Opening - arrived at the transit point, nothing to do with opening or returning. Separately, without other statuses, it makes no sense, you can ignore it.
Dispatching - departure from one transit point to another transit point.
Departure from outward office of exchange, export - departure to abroad, prepared for loading on the plane. If it does not fly away for a long time, the Departure status can be repeated several times. Until there is import in the receiving country, there is no way to determine where the parcel is located in the world.
NULL - there is no exact information, it is repeated several times in a row, often accompanies the return of the parcel to the sender.
Due to the inaccuracy of the clock, the statuses within one day may change places in an arbitrary order.
Sometimes, after receiving the goods, the parcel is declared for import in the country of destination without intermediate statuses.
1.8 When a parcel is returned, the country of destination is changed to CN in all records.
1.9 The track looks like 2 letters 9 numbers 2 letters. The other options are postage receipt numbers.
First letters: Rx (RA, RB, RC, RF, RT, etc.) - small package weighing up to 2 kg. The second letter after R can be any. Сх (for example CP) - a package (weight more than 2 kg).
The second letter after C can be any. Ex (for example EA, EC, EE) - EMS delivery.
The second letter after the E can be any. The last letters are the country of departure - CN - China - HK - Hong Kong - TW - Taiwan - SG - Singapore
Example: RB028278111HK - air package from Hong Kong up to 2 kg
1.10 Tracks of the type RAxxxxRU - internal, are pasted by the PR when receiving a parcel at the border for less robbery of parcels.
1.11 For Russia, the country of destination EL can be indicated in the track punching on the China Post website, for Kazakhstan - HS.
1.12 Tracks of the form A000nnnnnn can be issued by the company flytexpress, you can get an international track on the website http: //www.flytexpre...om/EnIndex.aspx
2 ABOUT TERMS
2.1 Now the delays between exports and imports are from 3 to 10 weeks. Statistics: http://sms-track.ru/
2.2 Door-to-door delivery takes 4 to 12 weeks.
2.3 This happens every end of the year. But this year is especially bad. Before NG, some software companies in China stopped accepting parcels in the Russian Federation.
2.4 For the New Year, the goods must be ordered before November 10.
2.5 After NG, congestion will subside not earlier than February 20.
2.6 The post offices of China, Hong Kong, Singapore, Sweden, Switzerland, Fiji can be used.
2.7 It is now unrealistic to meet the deadlines promised by the seller.
2.8 The seller cannot influence the mail. He won't even want to write an application for the wanted list.
2.9 The seller is no less interested in delivery than the buyer, because the buyer is more protected by the rules.
2.10 Parcels are lost quite rarely and travel very slowly, you should not worry about each not received within the 15-25 days promised by the seller.
2.11 There is no difference in the speed of tracked and non-tracked transmissions.
3 ABOUT VARIOUS
3.1 EMS is not express mail so they don't write about themselves. But DHL, FedEx, etc. worse.
3.2 The Chinese for delivery of goods can use the Chinese, Hong Kong, Singapore post, and sometimes the post of Switzerland, Sweden, Fiji.
3.3 Asking "who got the package from ..." is silly. One incident means nothing.
3.4 Parcels are not soldiers, they don’t go to the back of each other’s heads. Those sent together will come separately and at long intervals.
3.5 Open a dispute about non-receipt and then send the money back or wait, hoping for the best - everyone decides for himself.
3.6 If you received the money back, and then the parcel, pay the seller again.
H ert knows him. There has not yet been such a thing, and there is no simple suitable explanation.
More for beginners
If you want advice on tracks - upload tracks from national mails in English. No one reads Chinese, and a google translator kills the meaning.
Respect other members of the forum, use punctuation marks. Otherwise, it turns out "deliver cannot be returned".
If you want to increase the likelihood of answering your question - attach a screenshot. Gyazo.com and Joxi.ru are created for this and allow you to take a screenshot in 5 seconds.
After Departure from outward office of exchange and before import to understand whether the parcel has departed or is just waiting for departure, it is impossible for anyone, whatever the seller does not write about this.
The chain of release by customs - loading into the carrier's container - waiting for the plane - transportation - unloading to a temporary warehouse at the airport - acceptance by customs is within the interval between the export mark and the import mark. And sometimes on the way there will be one or two transfers / reloading in other countries with their own warehouses. It is physically impossible to understand in which country the parcel is located.
You should not take seriously the seller's letter that he will contact / have contacted the mail and he was told something there. Sellers waste time searching only for very expensive parcels. In all other cases, they send the standard unsubscribe of the day. And this is correct, because the search takes from a month and in 99.9% it simply states the fact of either loss or delivery, and time for the seller is money.
