And your store will not deceive?
No. We don't want to deceive you. We look forward to long-term cooperation and every client is dear to us.
By what criteria do you select your sellers?
All our sellers are certified by Webmoney and have been selling their goods for several years now. If sellers have a lot of bad reviews or there were attempts to deceive buyers, we stop cooperation.
Where do you get your goods from and why is it so cheap?
All goods, as assured by sellers, are purchased from registrars (if it concerns accounts) or from official distributors of digital products (keys, activation codes).
Can I request a replacement or refund if the product is not as described?
Yes! If the product turned out to be of poor quality or does not correspond to the declared one, you have the right to demand a replacement or a refund of your funds.
I bought a product, but there was a problem with it. Where should I go?
First of all, you need to log in to the oplata.info website using the mail that you specified when paying. Next, select the problem product in your personal account. When you go to it, the "Correspondence" tab will open. There you can state the problem. The seller is obliged to respond to it and solve all the difficulties that have arisen.
How quickly does the seller respond?
Usually in the daytime, the response of the seller does not make you wait (from 1 minute to 2 hours). At night, the waiting time may be longer.
I think the seller is trying to scam me. He requires the negative review to be removed in order to issue a replacement. What to do?
Do not delete your review under any circumstances. This is a violation on the part of the seller of the rules of service. Indicate to him that you are familiar with the rules and are not going to comply with this requirement until the problem is completely resolved.
Do you have discounts, bonuses?
Yes. We have a cumulative system of discounts. With each purchase, your personal discount increases. In addition, sellers usually give nice gifts for a positive review of a purchase. To do this, contact the personal correspondence on the site oplata.info.
AGREEMENT
By purchasing any product in our store, you confirm that you agree to the following rules:
- The warranty for digital goods is fully applicable and the seller is fully responsible for the goods put up for sale.
- In some cases, the seller sets the warranty period, which he necessarily notifies the future buyer in the description of the product.
- If the product description does not indicate the warranty period, the buyer has the right to consider the warranty as unlimited.
- If the seller in the description of the product indicated the requirement to record a video from the moment the payment was started and until the full check, you are obliged to fulfill his requirement. If you do not agree with this - we kindly ask you not to make a purchase.
- The buyer is obliged to fully read the description of the product. Pay special attention to the type of goods and the method of delivery.
- In case of problems or questions, the buyer is obliged after the purchase to contact only personal correspondence on the site oplata.info. Technical support of buyers is the seller only there.
- The site's online chat employee provides only preliminary support, helps the buyer make a choice, or answer questions just before buying.
On February 13, we launched an updated website of the User Support Center. These are not cosmetic changes, but a real deep processing. We have made the Support Center as convenient, structured and informative as possible.
Division by games
One of the main features of the new Help Center website is that each game has its own section.
Maximum information about the game
In the section dedicated to each game, you will find:
- Knowledge base for everything. To go to it, click on the icon of the desired category.
- Technical news on the game. Now they are located at the top in the "Frequently Asked Questions" section. By clicking on the name of one of them, you will be redirected to a page with all the technical news about the game. They will also be available in the column on the left, in the "Actual Issues" section.
- Information about the status of game servers .
- Your requests to the User Support Center and their status.
Knowledge base
In the left block you will find a list for quick access to each category of the Knowledge Base and the latest technical news in the upper column "Topical issues".
Creating a Help Center ticket and mini-answers
If you did not find a solution to your problem in the Knowledge Base, create a ticket to the User Support Center by clicking on the special button. You will find it on the main page of each game section under the list of categories, as well as at the end of each Knowledge Base article.
To help you as accurately as possible formulate your question or problem, each case has several additional subcategories. If you made a mistake with the choice, you can always return to the previous step by simply clicking on its name. The screenshot below shows the entire application process.
In most cases, the last step before submitting a claim is a mini-answer, a quick guide or tooltip with tips and links to Knowledge Base articles relevant to your issue. Below in the screenshot is a chain of subcategories and a mini-answer to one of the most common financial questions.
All tickets received by the User Support Center are divided into categories depending on the problem that the user has encountered. Let's take a quick look at how a person who contacted technical support should behave, depending on what the reason was.
1. Lost control over the game account
One of the most painful problems. Therefore, let's start with it.
As a rule, loss of control over the account is associated with hacking of the user's email. In this case, immediately contact the technical support of the mail service where you are registered. Restoring control over mail is a vital thing in this case.
At the same time, you need to apply to the World of Tanks User Support Center. You can familiarize yourself with the rules for filling out applications regarding unauthorized access to your account in the knowledge base. Please note that you do not need authorization to file a claim for loss of control over your account. All you need to do is complete the application form. After that - be patient and wait for a response from a specialist. Due to the complexity of the problem, applications in this category are considered within two weeks from the date of submission.
2. You made a payment, but no gold was received on your game account
If you deposited money through a payment terminal, then first of all you need to contact the organization that services it. You can find the phone number of this organization on the check that the terminal gave you.
Applications for payments that were made in other ways are submitted through the form on the technical support website of the World of Tanks project. You will need to log in, fill out a form and wait for a response from a specialist. You will probably be asked to provide payment details - provide them. The term for consideration of the application is two days from the date of submission.
You can get additional information on financial issues in this topic.
3. You think that something is wrong with your gaming property
This category includes problems related to the premium account, in-game gold, credits, experience, equipment, tanks, etc.
Before writing an application, we strongly recommend that you read this article. It can help you figure out for yourself what happened and, more importantly, whether it happened at all. If you have read this material, but are still sure that something is wrong with your property, then write to support. The application is considered within two days from the date of submission.
4. Are you experiencing technical issues?
After logging in to the site, fill out the application form. This should be done as detailed as possible, but avoiding obviously unnecessary details. If you fixed the problem in the screenshot, you can attach this screenshot to the application.
In order to help you understand the situation, technical support may ask you for a file called DxDiag. This file includes information about your computer, operating system, drivers, and more.
Attention! The DxDiag file does not collect any personal information and is only needed by specialists to find out which solutions to the problem will be optimal in your case. Instructions for obtaining the DxDiag file are located.
5. The rules of the game were violated against you, or you were a violator and want to appeal the punishment imposed by the project administration
We want to warn you right away: the support service does not consider applications related to causing damage or destroying allies (team damage and team kill). This type of violation is monitored by an automatic system. Please note that restrictions imposed on your account by the automatic system are not subject to appeal and requests for them will not be considered.
You can read the full list of actions prohibited for World of Tanks players in this thread of the game's official forum.
An application for a violation of the rules or an appeal against a punishment can only be submitted in the first person. Thus, reports that the rules were violated against your friend and your friend asks to appeal the punishment will not be considered.
In addition, applications for conflicts within clans are not considered. These are internal affairs in which the administration does not interfere fundamentally.
The term for consideration of an application for violation of the rules is two days. Applications for appeal are considered on an individual basis, the time for consideration depends on the complexity of the situation.
You can file a complaint about a violation of the rules within seven days of the violation. Complaints about earlier events will not be considered.
6. Do you have general questions about the World of Tanks project?
Before asking a question to the support team, we recommend that you read the game forum. It is possible that the answer to your question has already been given in one of the topics.
If the application was nevertheless submitted by you, it will be considered within two days.
Remember another important rule. If you write the same type of support requests, then each new request will be merged with the old one, and the consideration period will be calculated from the moment the last one was issued. Thus, by your manifestation of impatience, you will only delay the process of solving the problem.
We wish you good luck on the virtual battlefields and resolve all the difficulties as soon as possible!
There are problems in any game, and it's especially disappointing when they arise in such a popular and beloved strategy by many as World of Tanks. Some of them you can solve on your own, but sometimes there is no other way out than to contact the User Support Center. You can write to them around the clock - support works 24 hours 7 days a week.
You need to write to technical support here
What are the most common problems?
Before you write anything, you need to determine what problems you have. All requests and messages that come to technical support are initially processed by urgency and complexity. Those that require an immediate solution are received by specialists within a few hours. If the issue is not urgent and the user can resolve it on their own without support, a response may be received within two weeks.
As a rule, all users have difficulties of a similar nature. This:
- The user cannot log into the account, as control over it is completely lost.
- Payment failed. The payment was made, there are all confirmations of the payment, but the gold did not appear in the game.
- It seems to the player that something is wrong with his property - gold disappears, equipment changes, tanks disappear somewhere.
- Technical issues - the game stopped running or crashes at the most inopportune moment.
- When a player violates the rules of the game, he receives a punishment, but wishes to appeal it.
- Difficulties that arose due to the fault of other players.
- I would like to ask...
Account in World of Tanks does not start
Losing control over your account is the most common nuisance. It is connected, most likely, with the loss of control over the mail. This could happen if your mailbox was hacked. Therefore, in order to solve this problem, you should:
- Restore mail.
- Change the password for the mailbox so that the cases of hijacking your "soap" are not repeated.
- Change the password for the account in the simulator. The account should be linked to a mobile phone, then it will be much easier to restore your rights over the account.
In parallel with these actions, be sure to submit a ticket to the Customer Support Center, describing in detail what happened. To apply for the loss of control over your account, you do not need authorization, you just need to fill out the application form. This is not an urgent issue, so expect a response within two weeks.
Achtung: the gold is gone!
The next problem is also not uncommon. You made a payment, but the gold never arrived. Where could it have gone, and what should be done? To begin with, check whether exactly 24 hours have passed since the payment was made. Sometimes it takes a day for the gold to be credited to the account in the account.
If much more time has passed, then you need to notify the Support Center. Great, if you have a receipt (when paying through the terminal), then you can contact the service organization and find out why the payment failed.
If the payment went through, but the gold was not received into the account, you need to contact technical support. To do this, open the "financial issues" section, find "Failed payments" and fill in all the columns. After sending the application, the issue should be resolved within two days.
Frame of the game World of Tanks
What to do if tanks and experience disappear
If it seems to you that something happens to your tanks, experience, equipment or other game property, it disappears somewhere, or someone steals it, then you need to:
- Make sure that this is really so, and not you think.
- Contact technical assistance.
Explain in detail why you have suspicions, it is desirable to have evidence of the loss on the screen shots. The complaint will be considered within two days.
The game crashes, does not load, does not work
All of these problems are technical and should be submitted for resolution. The form is filled out by logging into the site. It's great if you managed to make a screen, or somehow fix problems in another way. In any case, they should be described in detail.
To check if the problem is really in the game, and not in your computer, you need to check the drivers, operating system, Internet connection. This information may also be required for the User Action Center. A special WGCheck utility will help you get the necessary information.
Problems - write to the Technical Assistance Center
You are punished!
If you violated the rules of the game and were punished, most likely, there will be no sense in appealing the punishment. Any player must abide by the rules and be prepared for retaliatory action if they are violated.
If you have been hurt because another player has disrupted the game and you want to be rehabilitated, it makes sense to apply. The administration fundamentally does not consider the problems that arise between users who are members of the same clan.
Important: if your complaint is described in the "Complain" section, then the punishment will not be lifted.
If your complaint is not described in the complaints section, then you can write about it within a week from the moment of its occurrence.
These requests are considered indefinitely, as an individual approach is applied to each issue.
I want to ask
Cases when a user just wants to ask something are not uncommon, but it is not always worth writing to technical support. First of all, use the forum, perhaps the answer lies on the surface. If the study of the forum did not bear fruit, contact support. But remember that the answer will not come quickly.
Important: Do not write to technical support on the same issue several times. All appeals are considered in turn, and the same questions from one person are combined into one, with the assignment of the date of the last appeal to him. Thus, your question will be sent back to the very end of the queue.
The letter does not reach the mail
If you are emailing [email protected], and in response you receive a message that the letter was not delivered, and all replies sent directly from your mailbox will be lost, which means that you should write from another mailbox until the issue is resolved. But it is better not to use mail, but to fill out an application for the service.
User Help Center- Wargaming support service, which will help solve problems related to the game or help block a player who violates the rules of the game.
How to get there?
You can get there using the link at the bottom of the site.
How to write there?
Below is a picture guide.
3. Click the button "Create Application".
4. Choose any of the 8 categories. Let's say we choose World of Tanks.
5. Select one of the 8 subcategories. For example, let's choose "Appeal of punishment".
6. Below you need to write a brief description of the issue. Enter and press "Continue".
7. Enter a full description of your question in the input field. I have, for example, so. You can enter something completely different, most importantly, do not insult the administration, support service and other players.
8. Press "Continue".
That's it, your application has been created. You can write applications for any problem you meet.
Some rules for creating applications.
- Never insult the administration and support service.
- If you want to file a complaint against a player, be sure to take a screenshot of the violation and attach it to the application. Below the input field there is a button "Drag files here or select from your computer".
Why create requests?
In battle, there are different situations: you or someone was insulted, the player is inactive or deliberately causes damage to allies, behaves unsportsmanlikely, etc. In such cases, it is enough to file a complaint through the complaints function right in the battle. But if they write insults to you in the hangar after the battle or offer to buy (exchange, upgrade) an account, you need to take a screenshot and send it to the CPP in order to punish the violator. There are many different problems regarding World of Tanks and other Wargaming projects. The support team will always support you.That's all for me. Good luck on the battlefields.
Prepared by: andreyv4
