Probably, every satellite TV user at least once, looking through the channels, came across the inscription "Coded channel". Naturally, access to broadcasting on this frequency is limited. And then a logical question arises: how to decode Tricolor TV channels and provide yourself with access to viewing? Let's try to figure out this situation.
Why can a channel be encrypted?
In order to solve the problem that has arisen, you must first understand the reasons for its occurrence. A scrambled channel message may appear in the following cases:
- the subscriber did not pay for access to the service;
- the encoded channel belongs to a packet that is not connected at the subscriber;
- the activation keys on the receiver have flown;
- the receiver has been left unused for too long;
- the equipment has expired.
The procedure will be different in each case. In the first two situations, you just need to make a payment or activate the desired service. In all other options, you will have to make additional settings.
When federal channels are encoded
Like any company that provides access to television services, Tricolor has a set of channels that should always be available. The list of these channels is defined by law, although each company tries to reduce it within its capabilities. It includes at least the First, Russia1, Culture and a dozen more frequencies.
Important! A complete list of federal channels can be found on the official Tricolor website.
If a message about the encoding appears on one of these channels, there is a certain failure of the operator. In this case, you should contact. The contact center number - 8-800-500-01-23 - is available around the clock, and the call to it is not charged by telecom operators.
Receiver decoding instructions
Most often, a message about a scrambled channel appears as a result of a failure of activation codes. This can happen for a variety of reasons. Sometimes the operator himself is to blame for the activation keys that have flown off. In some cases, the problem is provoked by some kind of hardware error.
Keys can also be reset if the set-top box has been left off for too long (from a week or longer) without being used. The activation commands are updated from the satellite automatically during the operation of the receiver. When the equipment is idle for some time, updates do not take place, therefore, the set-top box cannot get access to broadcasting after that. In any case, the decoding of Tricolor TV channels here will consist in re-receiving the activation codes.
How do I update activation commands?
The easiest way to update activation codes is to turn on the equipment and leave it for 3-8 hours on one of the encrypted channels. Most often it is recommended to switch to the Kinopokaz channel, but this is not essential. As soon as the satellite enters the subscriber's region of residence, activation codes will be automatically sent to the receiver and broadcasting will be restored. This usually takes about 3 hours, but the operator states that the procedure may take longer. Therefore, earlier than after 8 hours, it is not worth raising a panic.
What to do if there is no automatic update
If the previous option did not help, and the activation commands were not sent automatically, you should request them yourself. To do this, you need to go to the subscriber's personal account on the Tricolor website. There is a tab "My services" in the cabinet menu. By clicking on it, the subscriber will see data on the status of his subscriptions, and below them the red button "Request activation commands". You must press this button, and then repeat all the actions described in the paragraph above.
Important! If for some reason the subscriber does not have access to his personal account, he can contact the Tricolor TV technical support operator.
Another instruction for decoding
In some cases, receiving activation commands does not help to gain access to encrypted channels. Here you can try to perform more serious operations.
Important! It makes sense to use the methods described in the article if the message about the encoding is issued by a channel that was previously available. For viewing channels and packages that are not connected to the subscriber, the methods given here are not suitable.
Change settings
So, if a simple update of the activation codes did not help to decode the hardware, you can try the following steps:
- reset all operating parameters;
- reboot the receiver by disconnecting it from the network for 5-10 minutes;
- re-request activation codes;
- leave the set-top box switched on on the encoded channel for 3-8 hours.
We have already written detailed instructions for each of these stages. They can be found on our website in case of difficulty with carrying out any operation.
Rollback of settings usually allows you to restore access to TV broadcasting within 1-3 hours. But the operator's website announced a longer period, in order to avoid all kinds of failures on the satellite. Therefore, you should wait at least 8 hours before contacting technical support for help.
Important! If the described methods did not help, there is only one way out - contacting the Tricolor operator himself or the dealer from whom the equipment was purchased.
Outdated receiver
Since 2016, the operator Tricolor has changed the broadcasting format from MPEG2 to MPEG4. In this regard, large-scale campaigns began to replace client equipment with a new one, which allows receiving video in an updated format. The list of receiver models to be replaced is published on the official Tricolor website.
The operator disconnects outdated equipment from broadcasting independently. As a result of this, a message appears about the encoding of the channels. If the subscriber is aware that his set-top box was purchased more than three years ago, it is worth checking whether it is included in the “black list” of obsolete models. If necessary, it will be possible to exchange it for an actual one using any operator's action - with a small surcharge or even free of charge. It is impossible to decode channels on Tricolor TV if the equipment was turned off by the company due to the loss of relevance using the methods described above.
Should I reflash my console?
Some subscribers, in an effort to save money on connecting paid channels or time to replace equipment, turn to the services of promising specialists. And those who are a little familiar with programming sometimes try to carry out such operations on their own by downloading pirated software from the Internet. The network is full of sites that provide firmware, allegedly giving unlimited access to satellite TV.
How useful is such software and can you trust the promises? It's hard to say for sure. Perhaps some programs can really help you watch all channels for free. However, the purchase of such firmware will also have to be spent. And their installation will be regarded as a violation of the contract with the satellite operator, that is, as an illegal act.
Stable operation of equipment and services from the largest Russian satellite TV operator becomes possible only if there is an active subscription and its timely payment. The proliferation of various methods for connecting, activating and paying for tariff packages and additional functions greatly simplifies the work with satellite broadcasting. However, users still often encounter the problem: "Coded channel to Tricolor: there is a signal, everything is paid." This question is ambiguous and has several diagnostic options and an independent solution.
In this article, we will look at what caused the occurrence of the encoded channel and will try to fix the error on our own using the services available in 2019.
Reasons for encoding
The occurrence of a message about a coded channel is mainly associated with a negative result of the automatic software check of the status of the used service package. The reason for the deactivation of television channels is the lack of timely payment, which can be done in several different ways.
New subscribers must go through the process of registering equipment in the Tricolor TV network, and create an account in the user control panel with an additional binding of the service agreement. If these operations are not completed in the shortest possible time, viewing of television channels will become impossible.
Having considered why the error about the encoded channel occurs, we will find out what exactly it means and how to fix it.
EST coded channel from Tricolor: what to do
The channel coding message is sent by the satellite after processing a request to receive data from the receiver. If the receiver writes "EST coded channel" - this means that the equipment has not been tested by the satellite and cannot access a specific channel. Preliminary diagnostics will help to quickly identify the cause of the malfunction.
If the message appears on all channels, you have not completed the registration process. You can do it yourself, or use the services of the operator's technical support service. If the inscription about the encoding appears on specific channels, the problem lies in the payment for the service package. Let's take a closer look at each of the errors in separate paragraphs.
Equipment registration
Registration of equipment is a mandatory process, without which stable operation is impossible. This operation must be performed by a Tricolor specialist when installing the receiver and adjusting the direction of the satellite, but if you made the installation yourself, do not forget about registration.
This process can be done in several ways:
- by opening the corresponding page on the official website of the operator. You will be prompted to enter personal information, contact information and the serial number of your equipment, which can be viewed on the back of the receiver or smart card. Pre-check the entered data - they are manually processed by the operator. After entering all the required information, submit the form;
- by calling the free mobile or city support number. Tell the operator the purpose of your call, and then follow his further instructions. In this case, activation is also performed in manual mode.
Equipment activation can take 7-8 hours, during this period of time it is recommended to disconnect the receiver from the mains. Turning on the device after a set time initiates the process of sending a special request to the satellite, which will help to decode the broadcast image and transmit information about the current subscriptions to the receiver.
Payment has not been made
Considering the question: "Tricolor, coded channel, what to do?", It is worth paying special attention to the process of checking the account balance and paying for the required package of services. When replenishing the balance, funds are initially transferred to the general account, after which it is required to manually transfer money to the account of the required service. If you do not do this in a timely manner, the service will be blocked, and viewing of the TV channels included in the package will become unavailable.
Complete the registration process for free in the user control panel and go to the main page. Click on the "Pay for Services" tab and redirect funds from the shared account to the required subscription. Here you can attach a plastic salary card, from which the amount necessary to pay for services will be withdrawn every month. All information on expenses is recorded in the appropriate section. Unlocking a channel can also take some time, please reboot the receiver first.
What to do if the encoded channel in Tricolor
If the above instructions did not help to solve the problem of the encoded channels and they are not shown, contact the Tricolor support service for help, where a qualified specialist will tell you in detail about the possible causes of incorrect operation and how to eliminate them.
This can be done in the following ways:
- call a free round-the-clock mobile or city number;
- leave a message in the billing of the user account, after which the operator will independently call back to the specified contact information;
- call the operator's official Skype account;
- use the methods integrated on the operator's website, which includes voice and text chat.
conclusions
The error with the coding of Tricolor TV channels is quite common among subscribers and is not critical. The user can eliminate the malfunction on his own, following the above instructions. If you cannot solve the problem on your own, contact the operator who will give detailed information on restoring a stable broadcast, and in extreme cases, will send a specialist to your home.
