Online stores are a great alternative to brick-and-mortar stores, offering home-delivered purchases of products.
There are situations when the buyer after the order changes his mind and wants to return the purchase. When canceling an order, the procedure depends on the stage of the order and the specifics of the store.
Many buyers are interested in how to cancel an order in the DNS?
The procedure for canceling an order online is regulated by Art. 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights", which states that the buyer has the right to refuse products at any time until the parcel is received.
If the buyer decides to return the goods of good quality to the CSN, he may be offered:
- return of money in exchange for goods;
- exchange of a product for a similar product, but of a different size, color or configuration;
- exchange of a product for a similar product, but at a different cost and brand (with recalculation).
After submitting the application, the return period Money is 10 days. The money will be returned in the same way as the payment was made - by bank transfer or in cash.
The situation is different with the return of products of inadequate quality, when, after purchase, a significant defect or manufacturing defect is found, due to which the consumer cannot use the product for its intended purpose. Therefore, you should know how to cancel an order in the CSN in 2019.
To cancel an order, you should:
- return to the DNS store where the product was purchased;
- name the reason for the return of the product, show the seller the defect and demand a refund;
- hand over the completed claim and the goods.
After that, the merchant sends the product to establish the cause of the marriage for an independent examination. The term for consideration of your requirements and examination is 10-30 days.
If during the examination a manufacturing defect is revealed, the requirements of the client will be satisfied. If the reason for the appearance of the marriage is the carelessness of the user, then his claim will be denied.
When returning defective products to the CSN, the buyer may demand:
To return poor quality product in the CSN, you should make a claim for a refund. To do this, you must fill out a form that the seller must provide to the buyer or fill it out at home, after downloading a sample of filling out a claim on the Internet.
In order to complete everything correctly, you need to take your passport with you. You should also provide a receipt for the purchase and the packaged goods.
In this case, the buyer pays for the parcel by mail upon receipt. For an online store, this is not entirely beneficial, for example, in the case when a client decides to refuse a purchase.
One of them is the client's refusal to purchase cash on delivery. It can do this in two main ways:
- draw up a notice in writing at the post office about the unwillingness to accept the parcel, as well as indicate the reasons;
- ignore the delivery notice, the parcel will be sent back after a month.
True, the refusal to pay for the goods does not release the buyer from responsibility for the delivery, the store has the right to recover from you for the losses incurred.
In the DNS, according to internal rules, the customer can return the product only in the city in which it was purchased.
For example, having bought a phone in the CSN of the Voronezh region, he cannot return it to the CSN of the city of Novosibirsk, even if the goods are defective.
The DNS group of companies operates on the territory of the Russian Federation, therefore the process of return and exchange must be carried out in accordance with the legislation of Russia.
Returns of the following categories of goods are not accepted at the DNS:
If you ordered a product in the DNS, but then changed your mind and want to refuse it, you need to contact the company.
The actions will differ slightly from each other, depending on the stage at which the order is, for example:
- Application for execution was not accepted. In that case, just cancel it.
- Application accepted but not paid. Send a notice of refusal to the online store's e-mail, indicating the reason.
- Purchase paid. Send the same letter to the store with a request for a refund.
If you have not received a response, please contact them by phone.
When canceling an order, the following conditions must be met:
- the product should not have been in use;
- preserved presentation (labels, tags, stickers);
- A receipt confirming the purchase has been saved.
The absence of a check receipt is not a reason for the seller to refuse your return of the goods.
The customer can provide any other document indicating the date of purchase, price and name of the store, and you can also present the testimony of a witness who can confirm the purchase of the goods.
So, in the DNS Technopoint there are such return and exchange rules. For the return procedure, you should contact the store with a statement, sales receipt and cash receipt, the goods must be returned in full.
You have the right to exchange goods of good quality for a similar product within 14 days.
The main part of the assortment of DNS Technopoint is technically complex goods (household appliances, photographic equipment, electronics). According to Decree of the Government of the Russian Federation N55 of 1998, these goods of good quality are not subject to return and exchange as goods.
If the item was purchased remotely, you may cancel it at any time before handover and within 7 days after handover, in accordance with Ordinance N2300-1 of 1992.
If information on the terms of the return of the goods at the time of delivery was not provided to you in writing, then the specified time is extended.
When returning the goods, the complete set, the integrity of the packaging and the presentation of the product must be preserved. If traces of exploitation are found, your claims may be denied.
If the product turned out to be defective, then you have the right to return it, but given the technical complexity of the electronics and household appliances, you can only make claims within 15 days after purchase.
After 15 days, you can submit your claims if:
- a marriage is discovered;
- deadlines for eliminating the defect are violated;
- the product cannot be used for more than 30 warranty days in total during each year due to the need to eliminate a manufacturing defect.
After a claim, the seller has the right to check the quality of the product. If you do not agree with its results, you can declare in writing an independent examination at the expense of the seller.
The buyer has the right to be present during the examination. If defects are found through no fault of the manufacturer or store, you will be required to reimburse the costs incurred by the store for the examination.
Now you know how to cancel an order in the DNS online store, which means you can avoid unpleasant situations in the future.
Instruction
If the decision to cancel the order is made in the process of its formation, you should click on the "cancel" button, or a special icon on the "basket". You can check the completion of the transaction by the amount of the purchase price, which should decrease by the amount of the goods withdrawn from the order. If the order has already been placed and a corresponding notice has been received, you should remember the number assigned to it to inform its operator.
There are several ways to cancel a placed order. You can cancel the placed order in the "Personal Account" by the "cancel" command. This method is especially optimal on days. After that, you should call the Internet manager, report the cancellation and provide the order number.
Write about the cancellation of the order by e-mail to the e-mail address of the online store. As a rule, the e-mail address is indicated on the site. Also write about the refusal in the order notice.
The easiest and most convenient way for the buyer to cancel is to call the manager of the online store by phone before the order is completed. For perishables, this condition is mandatory. In case of cancellation of the order after the payment for the goods has been made, the refund is made within one to three business days, minus the amount for the delivery of the goods. If the goods are paid for after delivery, the buyer has every right to refuse the goods, paying only the delivery.
The buyer can also refuse the goods that were sent by mail. Refusal of substandard goods in the online store is not much different from the exchange in stationary stores. Within seven days, you must send the defective goods, while retaining the receipt of shipment and sales receipt.
Sources:
- How can I cancel an online order?
Modern means of communication give us a lot of pleasant opportunities and simplify life in many ways. There are hundreds of thousands of useful resources on the Internet offering to use their services and evaluate the service. Without leaving your home, you can pay for communication, manage a bank account and make purchases. When placing an order, we have the right to count on quality service. And also, if necessary, be able to refuse the ordered services at any stage of the implementation of the contract.
Instruction
Contact the company where the order was placed. The algorithm of actions here is the same as in its design. To cancel an order placed via the Internet, go to the company's website. Enter the "personal account" as a user of the resource, filling in the "login" and "password" fields with the information specified during registration. Find the order in the "my orders" section and click the delete order button, usually "cancel". In the absence of such a function, which is quite possible, let the company know about your decision using other communication channels.
Contact the company manager, if necessary, to expedite the withdrawal process and confirm your intentions. This can be done by calling the specified contact phone number or by writing to the e-mail offered by the company for communication with customers.
Make sure that the company accepts the cancellation of the order by checking the appropriate section in your personal account.
Remember that timely refusal of the ordered services or goods will help save you money. Because shipping is usually billed as a separate line and can be charged to you. In addition, in case of returning the received goods, the postage fees will also have to be paid by you.
Related videos
note
You have the right to refuse the order at any stage of its implementation, even at the time of receipt of the goods.
Online stores are a great alternative to conventional stores, offering to buy goods with home delivery. However, sometimes after ordering in an online store, the buyer changes his mind, and it becomes necessary to abandon the purchase. The procedure for canceling an order depends on the specifics of the store and the stage of your order.
You will need
- Internet.
Instruction
Cancellation of an order on the Internet is carried out in accordance with Article 26 of the Law "On Protection of Consumer Rights". It states that the buyer can refuse the ordered goods at any time before he received it. As a rule, the procedure for canceling an order is described on the website of the online store. Go to the site where you ordered the product and read the sections "Question and Answer", "Order", "Order Procedure" and other similar sections. If you find instructions, as in, follow it.
The easiest way to cancel an order is during its formation, when it has not yet been sent. In this case, on the store's website in your "Cart" section, click the "Cancel" button or a special icon to cancel the order.
I have been familiar with online sales for a long time, but I have never placed an order in the online store of a large all-Russian retail chain, so much so that the goods were brought to an existing offline store. No, I'm not a prehistoric fossil at all, I've just never encountered such a need before =))) But there is a first time for everything, so it's time for my X-day.
When I saw a nice laptop table in one of the reviews of the beautiful Alehana, I immediately realized that it was vital for me. More precisely, not for me personally, but for my beloved man (part-time husband), but the sooner such a device appears in our family, the better. I was about to order it on another site, but in the same review I read that you can get such a table in the DNS network at a good discount. Now I don’t even remember what attracted me more: the size of the discount or the fact that I have two DNS stores within walking distance, but the option with DNS suited me perfectly.
Arriving the next day at one of the stores of the network, I did not find any tables there, but very nice consultants explained to me that I can place an order through the Internet site and choose any DNS point in our city as the delivery point. And they will bring, they say, in three days. No additional shipping charges.
At this point I will dwell a little more. Far from always known network provides free shipping to the pickup point. For example, a certain perfumery and cosmetics company and one of the popular children's stores (as they say, we will not point fingers and name names) charge from 600 to 1500 rubles per order. Customer focus, as they say, 80 lvl.
Well, three is three, let's let intrigues in the house and be patient.
For the query "laptop table", the site [link] refused to search for products, but "laptop table" immediately gave the desired result, offering a choice of two positions: one desired [link] (with a very attractive discount), the other with ventilation.
First you need to choose correct city of residence(initially, the site incorrectly determined my coordinates), this is important for the further ordering procedure. Adding a product to the cart is as easy as shelling pears, everything is logical and extremely intuitive.
As expected, to place an order, you need to click on the basket and continue the purchase procedure. I have tried to illustrate all the steps step by step.
Step 1: enter information about an individual - first name, last name, phone number (the form automatically places all the necessary hyphens), e-mail address. Be sure to enter your date of birth and gender. If this is not done, the next step will not be available, and the system will give an error and ask you to fill in all the data to the end.
Step 2: if you correctly entered the city in the left upper corner site, you will be offered a choice of all available options for pickup. Put a dot in front of a convenient store and press the "continue" button.
Step 3: on this page, first you need to click the active line "Select the date of receipt of the goods", after which such a window will pop up. Click on the day you need, then "save" and "continue".
Step 4 and 5
: Congratulations, that's it! Now it remains to wait for an email.
After the order process company DNS delicately and politely will not let the customer forget about the purchase: messages with order number, product description and delivery date come like in the form of sms, and to the specified email. I can’t say that their number is annoying or annoying - quite the contrary, it’s very nice that they didn’t forget about you and track every step of the movement of goods =))) They keep you informed, so to speak.
For buying this table points(30 units).
Day X, by pure chance, coincided with the intention of a loved one to go hunting in the forest. So much the better, when he returns home, a surprise will await him =))) sms that the goods have already arrived at the place and are ready to acquire permanent residence, it came to me in the morning (by the way, it was Saturday - it turns out that delivery works without taking into account weekends and other idle days).
Soon I was in the store and explained to the consultant girl what I wanted from her. She quickly found my order, processed it and accepted payment. By the way, money is required only at the time of receipt, no prepayments and other hassles.
The packaging of the goods was without dents, cracks or other damage, even though now go and give it to someone for their birthday. Moreover, the size of the box is quite impressive, accidentally hitting it with some corner is easy. However, the delivery worked perfectly, the professionals did not make such mistakes. It's nice =)))
The consultant issued me a bonus card, to which, in fact, the already mentioned 30 points were transferred. I didn't have to fill out anything, just verify my phone number. Everything about everything took about 5-7 minutes, no longer.
As the employees in the salon said, in this way I can order any product from the site, it will be delivered as soon as possible. Upon purchase, a receipt and a guarantee sheet are issued, everything is as it should be.
To say that I am satisfied with the work of the DNS online store and its delivery service is to say nothing! Everything is extremely informative, fast and profitable. No shipping fees if you use the self-pickup feature. Since I, I repeat, have two stores of this network within a ten-minute walk, there is no point in a courier. Given that the DNS network is widely represented in different cities of the country, this makes its online store quite competitive among other online sites due to pickup from any salon.
Dear buyers! NEW! Express delivery same day, 4 hours! * Promotion! Free delivery in Moscow +10 km from the Moscow Ring Road, with an order amount of 10,000 rubles. * *only for individuals. You can get the goods you like on credit in partner banks. For LEGAL ENTITIES: For orders, contracts, for legal entities You can contact the Wholesale Department by email. mail: After making a purchase in the online store, the order is assigned a status. For each status change, you are notified by phone or e-mail(if you provided your address during checkout). Registered users can also monitor the order status in the Personal Account on the "Orders" tab.
- New - your order is being processed by the operator.
Warranty service for defective goods
Dear buyers, please NEVER BUY GOODS TO ORDER IN CSN!!! On August 28, we were lucky to purchase an ATLANT freezer in the CSN store, it was not available and we decided to buy it to order ... In the store, the consultant told us that the goods would arrive in 6 days, although the site indicated 4 days. As a result, after 6 days, no one called us and did not even apologize ... I called myself and looked for my product, in the end it was not there.
And they began to say, I think to come up with that the goods came to Novosibirsk with a dent. Well, I’m waiting further, after the second order they said that after another 6 days, the days pass for my freezer and it doesn’t, we start to sort it out and communicate with the branch director, even he doesn’t know now when the goods will arrive and as a result the freezer does not fit in the car .To.
it is big and in the city where it is sent from it is simply not sent ....
Order statuses
Order tracking DNS-shop.ru DNS-shop.ru, dns-shop.ru, dns-shop.ru, dns-shop.ru, dns-shop.ru, dns-shop.ru -shop.ru (official sites) Our free parcel tracking service "Where is the parcel" from the SecretDiscounter.ru cashback service allows you to track the parcel of the DNS and any other mailing from Russia, China, Kazakhstan, Ukraine, Belarus, EU countries, Hong Kong, Singapore, USA, Israel and other countries. 312 postal and courier services connected! How to track an order by number in DNS? DNS is one of the largest Russian companies for the production and sale of modern electronics.
More than 1.5 million computers, tablets and smartphones a year are assembled at the plant in Primorsky Krai, which puts CSN in first place among Russian electronics companies. The trading network includes more than 1,400 stores that operate in almost all regions of Russia.
How to check the order in dns
Attention
As soon as it went on sale (26.09) new iPhone 6, all Apple fans rushed to the stores to buy it, some received the coveted device through pre-order. Your humble servant was a little late and decided to buy it a few days later. An artificial shortage, or a real one - but in stores, including via the Internet, there were only a few new phones left.
I arranged somewhere for delivery to the door, somewhere just a pre-order, SMS informing, notification by E-mail - all the cases. It remains to wait for a response from resellers such as Megafon, Svyaznoy, Euroset, DNS also got into this list.
When placing an order, it is written in DNS: delivery time is 7 days. So, we make out, 29.09, we are waiting. Point of issue of goods: shopping center "Poisk".
It's been 9 days now and no response. Order status: On the way. We call the store: “There is no information, write to the “Feedback” on the site.”
Not when do not buy goods to order in the dns
Important
A wide range of goods and services, an individual approach to each client, a well-functioning ordering system, the ability to choose payment methods and delivery of goods speak of high level DNS services and make it one of the most important and popular stores in Russia and the world. Agree, each person is interested in knowing where his parcel is, and how you can periodically track the dns-shop.ru order on your own.
Today, we have provided order tracking for each client of the DNS online store in a simple and convenient way. Free service"Where is the package" from the SecretDiscounter.ru cashback site will help you track your order by number on the store's website - www.dns-shop.ru.
How greedy dns bred ordinary buyers or the true story of iphone 6
Delays are expected in the delivery of goods due to the relocation of our warehouse. Please pay attention to this information when placing orders. Dear buyers! NEW! Express delivery same day, 3 hours! * If defects are found in the product purchased by you during the established warranty period, you, at your choice, have the right to:
- demand a replacement for a product of the same brand (same model and (or) article)
- demand a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;
- demand a commensurate reduction in the purchase price;
- demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
- refuse to fulfill the contract of sale and demand the return of the amount paid for the goods.
It’s a strange coincidence, isn’t it? I call the store, they say: “It’s strange that they tell you that the goods have disappeared, because there were no reserves for our store, and in general they have been out of stock for a long time and it is not known when they will appear.” And who to believe? Further more: from the great demand, or from the greed of people who determine the pricing policy in this "wonderful" network of equipment, they simply stupidly raised the price by 2000 rubles. I would like to turn to these ... good gentlemen: what the fuck, you are just out of nowhere, throwing your customers, telling tales about some kind of loss, it will be something that will not happen.
And they themselves quietly raised, again, it is not clear why, the price. Clamped 2000r? Are you expecting over sales? You did not take into account the fact that your other competitors have the official price. And which "Pinocchio" will incur their coins for you? At least dishonorably. And by and large, asshole.
dns tracking
- device malfunction is caused by direct or indirect action of mechanical forces, chemical, thermal effects, radiation, aggressive or neutral liquids, gases or other toxic or biological media, as well as any other factors of artificial or natural origin, except when such effects are expressly allowed "User's Guide";
- device malfunction caused by external circumstances (natural disasters, power surges, etc.)
- the malfunction of the device is caused by the non-compliance with the State Standards of the parameters of power, telecommunication and cable networks;
- other cases provided by the manufacturers.
Warranty obligations do not apply to consumable items and materials (batteries, cartridges, etc.).
My correspondence with the DNS-shop: They answered: The amount was indicated incorrectly, they made a mistake, the price on the site has not changed, also 36990. I was even a little happy, I think the end of my expectations. But it wasn't there. Around 16.00, a call from +7 499 705 22 15, on the other end of the wire: -We apologize, but at the time of loading your box with the order was gone, we are investigating, watching the video, but we can’t help, unfortunately we can’t we can fulfill your order - it will be canceled. It is not possible to re-order, because the product is out of stock. Well, I think it's great! Which is to be expected. I go to their website in the evening, and what I see: Ie. my order was canceled, and the goods at the same price, in the same color and with the same amount of memory will soon arrive at the Poisk shopping center.
- detection of a significant defect in a product (a significant defect in a product: an irreparable defect or a defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or reappears after its elimination)
- violation of the deadlines established by the law of the Russian Federation "On Protection of Consumer Rights" for the elimination of product defects;
- the impossibility of using the product during each year of the warranty period in the aggregate more than thirty days due to the repeated elimination of its various shortcomings.
If you purchased a discounted or used product of inadequate quality, and were warned in advance about the shortcomings due to which the markdown occurred, in writing, then claims for such shortcomings are not accepted.
The largest electronics and household appliances store DNS offers its customers to make purchases remotely - on the official portal. To do this, you just need to select the product you are interested in, move it to the basket and place an order. After that, it remains only to check the status of the order in the DNS, and how to do this will be described later.
Instructions for checking order status in DNS
In order to correctly place an order in the DNS, and then find out its status, you need to follow a few simple rules. First of all, the user is registered in the DNS online store system. To do this, he goes to home page site and clicks the "Register" button, and then enters all the necessary data in the opened form https://accounts.dns-shop.ru/registration.
- Open the Purchase History tab. It displays the assigned number.
- Click on the line with the item of interest, then a page will open where the user can find out the status of the purchase by the order number.
Across Personal Area you can not only find out the status of an order made in the DNS, but also manage those belonging to the owner account bonus cards (add and remove them), as well as track the movement of goods.
Order status types
In the DNS, there are six types of order statuses displayed in the system. Each of them has its own designation, which the buyer must understand:
You can check and get the status of an order made in the DNS for free. This service is available to all customers of the store who have left a request in its online version.
Available order tracking methods
In the case of DNS, there is only one way to track the order placed by number, and this is the Personal Account. With it, the buyer will be able not only to find out where the package is currently located, but also to cancel if necessary.
How to track an order from the DNS by the number assigned to it through the Personal Account:
- Log in to your Personal Account.
- Open the Purchase History tab.
- Find the desired purchased item by its number. It is displayed next to the position name.
- Click on this line. After that, a page will open with information about where the order from the DNS is currently located.
Making orders in DNS is very simple and convenient, as well as tracking them in the future. In addition, the desired product here can be purchased in installments.
How to know that the ordered product has been delivered
An important part of placing an order in an online store is the expectation of its delivery. The buyer constantly monitors the status and movement of the parcel throughout the country.
Actual methods that allow you to see that the goods ordered in the DNS have been delivered:
- through the Personal Account on the official website of the DNS online store. This function becomes available after the user registers in the system;
- by calling the numbers of the managers of the trading network. They will help the buyer track the status through the store's internal system, as well as provide answers to other questions regarding the purchase;
- if you place an order before a certain time specified on the website dns-shop.ru, the parcel will arrive the next day. The customer will be able to visit the selected store and pick it up.
Important! In addition, in the CSN there is such a service as home delivery of orders. The buyer purchases equipment or electronics on the site, enters his address, and then the employee courier service delivers goods directly to the door. In such a situation, when exactly the parcel will arrive depends solely on the availability of specific items in the CSN warehouse and the available options for receiving them. As a rule, the order arrives the next day.
By registering in the DNS system, you can immediately leave your telephone number, and upon delivery of the parcel, the store manager will call the buyer, who will tell you what time you can come and pick it up.
Cancellation of an online order
To cancel an order made in the online store, you must first find out its current status. If it has not yet been processed by the DNS employees, it can be canceled through the Personal Account. Otherwise, one of the following options is available:
If the purchase has already been paid by the buyer, the money will be returned in the same way that it was debited: transferred back to the payment card or issued in cash.
DNS Store Contacts
If you have any questions about making a purchase or finding out its status, you can always use the services of managers working in the CSN. For this, there is contact information: a phone that works absolutely free of charge and around the clock - 8 800 770 79 99, as well as the form " Feedback”, where you can also send an appeal.
Employees of the stores of the DNS trading network work as smoothly and quickly as possible, which means that the buyer can easily order any product he likes, which will then be delivered to him as soon as possible.
