How to get a refund on PayPal - detailed step-by-step instructions. How do I get a refund via PayPal for a defective product or service? How long does it take for paypal to return money to the card?

Continuing the story of Dilextrim. I decided to translate the dispute into a stigma. She described the situation and demanded reimbursement of the cost of the phone. The second I clicked on the Submit button, I received an email from Paypal, in which they write: Our investigation into your claim is complete. As stated in our User Agreement,

did not reach shipito, parcel from ebay

a month ago I ordered an iPhone on ebee ... with shipment to shipito .. did not think to ask the middleman to open the parcel, as a result, shipito repacked the parcel as it is and sent it to Russia .. it turned out that the phone did not reach the shipito in America, but an empty envelope came from with this letter I wanted

Fake on Ebay

I faced such a problem: they sent a fake item, in the description the seller wrote that the tags were cut off, allegedly to comply with the resale law, and the item was not returned to the store, but in the end I received not a branded jacket at all, but a natural fake, in the first place

Skins.

Once I heard something different from a true story or a fiction that in a Swedish airport, they say, you can buy a reindeer skin for 50 euros. Very humane cost compared to the price of 6500 for the same in Stockman on Voykovskaya. Can you tell me where on the Internet you can make skins for the interior?

Theft at customs

Goodnight! After a year of successful purchases on the web, for the first time I encountered theft from the package. My situation is symptomatically very similar to that of a girl. In early September, I bought 100ml eau de toilette, 33 pounds on ebay. Somewhere around the fifth, I received the package together

When selling on eBay, users receive the money received for the goods in Paypal, from where they are usually transferred to a bank card. But even those who do not use the Paypal system as a seller may periodically need to withdraw money from it, for example, after a refund of the cost of the goods. Let's look at the features of the withdrawal using the example of the largest Russian bank.

Transfer (withdrawal) of money from PayPal to a Sberbank card

From the point of view of the Paypal service, users cannot transfer money directly to the card of any bank. To withdraw funds, you need not just a card, but a card account with full-fledged bank details.

In the case of Sberbank, the necessary details can be found either at the nearest branch of the bank (the employee will print them to you), or in the Sberbank Online service, which is much more convenient. In your personal account, you need to open detailed information about the card, and click "Details of transfer to the account." This method works only for registered debit cards - details for instant and credit cards cannot be found out this way.

From these details, we will need a BIC and an Account Number. We add these details according to the instructions described in the article "", after which you will need to go through the standard procedure for confirming the account. In the same "Sberbank-Online", within a couple of days after the linking, information about two small (a few kopecks) transfers to your account will appear. In the Paypal bank account confirmation section, you will need to enter the amounts of these "top-ups", after which the account will be officially confirmed.

Now you can withdraw money from the paypal to your card account, as a rule, money is credited to the card in a maximum of 5 banking days, but much more often in a day or two. The service does not charge a commission for such a withdrawal, and for citizens of the Russian Federation, only rubles are available to withdraw to ruble accounts.

Paypal exchange for Sberbank. Everything about exchangers.

On the network, you can find many different "exchangers" that accept payments from users and send money back to a bank card. And if such services may still be relevant for citizens of those countries in which direct withdrawal of funds from Paypal is not available, then for Russians they are absolutely useless, since they receive huge commissions on these "transfers", while direct withdrawal of money through the service itself no commission is charged. And the reliability of such exchangers, as a rule, leaves much to be desired.

PayPal's Refundable Returns service wasn't nearly as fabulous as we'd like it to be.

To use this free service, you first need to activate it for free. The service is provided not by Paypal itself, but by CallPoint New Europe AD.

Paypal Free Returns Terms and Conditions many:

You are registered with PayPal as a PayPal account holder located in the Russian Federation, and your PayPal account is not suspended or restricted.

You have made an online purchase using the above PayPal account as your only means of payment for the full purchase amount.

You have activated the Free Return Service.

You initiated the return of the aforementioned purchased item during the return period and in accordance with the return conditions confirmed by the seller (an individual or legal entity selling goods through a trading platform (for example, an eBay seller), or other individuals or legal entities selling goods outside of trading sites (for example, electronic stores); hereinafter referred to as the "Seller").

You have sent the relevant item back to the Seller by regular mail (“Russian Post”), courier or any other standard shipping option or service.

You have submitted a shipping refund request (“Refund Request”) in connection with the return of an item within 30 calendar days of mailing such item to Seller in accordance with these Terms of Use and the procedures posted from time to time by PayPal.

PayPal has approved your Refund Request.

Purchases must be made no more than one hundred and fifty (150) days prior to making a claim for reimbursement.

The maximum amount of reimbursement per one Request for reimbursement is RUB 1,500. If you are returning multiple units of the same product separately, there will be multiple refunds as well. A maximum of three reimbursements per transaction are allowed.

You can receive refunds under the PayPal Refunded Returns Service up to 12 times per person in one year.

There is no charge for using this Service. However, the fulfillment of your obligations (including the fulfillment of the above requirements for obtaining the right to a refund under the Service) is carried out entirely at your expense.

If your application is approved, you will receive a refund on your PayPal account balance within ten (10) calendar days.

You will be required to provide missing documents within fourteen (14) calendar days of your initial Request for Reimbursement of Costs.

If you paid for return shipping at the post office or courier service, please provide the following documents:
- a receipt from the post office or courier service; and
- a document confirming that the purchased item has been returned to the seller. If this information is not included on your receipt, please provide a photo of the package with a well-read seller's address.

Notice of approval or rejection of the Request for Reimbursement: 5 working days from the date of receipt of a complete set of documents from you.

Unfortunately, when I returned, I missed the need to apply within 30 days of sending. It turns out that a generally dishonest customer can simply put garbage in the parcel, and then send a request for a refund. I thought that the seller should receive the goods, approve its receipt safe and sound. Moreover, I decided to wait until the ordered tablet is delivered to me. In addition, the return of 1,500 rubles would not please in any case, tk. even a lightweight tablet was sent to Germany for almost 2,000 rubles.

The main advantage of the payment system is the refund for defective goods or not delivered at all. Today, many users have experienced budget savings from their own experience, making purchases on the electronic platforms eBay and Aliexpress, where consumer protection is guaranteed. The service really works thanks to cooperation with PayPal. Therefore, before returning the money through PayPal, you need to find out what the basis should be so that the decision on the refund is in the buyer's favor.

Canceling a payment when shopping online

Situations are different, sometimes you have to refuse the product. In this case, the user expects to cancel the transaction. To find mutual understanding between the buyer and the seller, marketplaces such as Ebey and AliExpress provide an option to "Open a Dispute". Most often, the second goes towards the first and both parties remain satisfied. The order of treatment is as follows:

We authorize an account on the website of the online store.
We contact the seller, describing the essence of the problem.
If he does not want to compromise, then the buyer disputes his actions in the Resolution Center, following the link https://www.paypal.com/ru/selfhelp. In this case, the payment system is connected.

Each trading platform has its own subtleties in the procedure for returning funds. So, for example, if a seller from Aliexpress offers to close the dispute, then this should not be done. Otherwise, no refund will follow.

Time is allotted for consumer protection - 4 days. Until the dispute is open or there is no confirmation from the buyer about the delivered goods, the seller will not receive money.

Ebey has a similar procedure. You can initiate a dispute by submitting an appeal to the Problem Resolution Center no later than 6 months from the date of payment for the order. The term for consideration of the application is 20 days, after which it is automatically closed by the service. Therefore, it is better to rename the dispute to a claim, then the chance of a refund for the purchase will increase.

Who is right and who is wrong

Most often, the consumer is right. Reimbursement can be counted on if:

the goods arrived of inadequate quality;
the product photo on the website page does not correspond to the real image;
the product was damaged during shipping.

The translated dispute into a claim gives more advantages and then PayPal will cancel the financial transaction if:

the buyer had to wait a long time for the track number;
the seller ignores messages;
the goods are not on their way;
the consumer was able to provide evidence of non-conformity of the goods.

In this case, the payment system will return the money from the reserve fund, and after that it will be deducted from the seller's accounts.

Sometimes there are unscrupulous buyers who are looking for moves in order to stay in the black. If the seller has undeniable arguments confirming the fact of an unreasonable presentation of a claim on the part of the consumer, then the latter has no chance of a refund.

How to translate a dispute into a claim

Initially, you should familiarize yourself with the opponent's answer, of course, for this you will need to log in to the site initially. Then open an existing dispute in the Resolution Center. In the event that the interlocutor eliminated the comments indicated by the buyer, then the dispute is closed, and no help from PayPal is required. To do this, select the active field "My concerns" have been resolved, I want to close this dispute "and confirm the action by clicking the" Continue "button.

Completed dispute cannot be resumed

If both parties could not agree on the shore, then a third party, PayPal, is involved in the dialogue. In this case, a check mark is placed in the box "I would to end communication and escalate this dispute to a claim with PayPal".

How to cancel an erroneous payment

It is easy to choose and buy a product, but it is difficult to part with money. Practice shows that some people first pay for orders, and then they realize that the decision was wrong. You can undo the transaction without any problems until the moment of its execution. If the operation is completed, then it would be logical to contact the recipient of the funds.

PayPal makes a refund if:

the payment was made to an address unrelated to the account;
the transfer was made to an unconfirmed address.

You can cancel a payment order using the following algorithm of actions:

Log in to the system.
Go to the "History" section.
Find the required operation in the "Incomplete payments".
Click the "Cancel" icon.

Here the user may face a small nuisance. If the item "Order status / Actions" does not imply such a function, then in order to resolve the financial issue, you will have to contact the recipient of funds directly.

Also, to get an answer to questions related to money, it is recommended to read the "Help" section on the official website https://www.paypal.com

If you often receive payments to your PayPal account, then the question will quickly arise - how to withdraw money from PayPal? In my opinion, it is most convenient to withdraw funds to a bank card.

Consider withdrawing money to a Sberbank card, as the most popular bank in the Russian Federation.

Linking card details to PayPal

Go to your personal account on the PayPal website and open the tab Check:

Then we choose “ Add bank account"(The item" Add card "is intended for replenishing your PayPal account, not for withdrawing money. Therefore, we do not touch it).

In the window that opens, select " Private person»And fill in the lines with your full name:

Next, we will need to specify BIK and Bank account number... An important point: it is the bank (20-digit) account of your card that is used, and not the 16 numbers that are drawn on the face of your card. You can find out the BIC and account number of your card through the Sberbank Online service or by receiving a statement at any Sberbank ATM.

We find out the payment details of the Sberbank card

In Sberbank Online, this card can be obtained as follows - select the card we need, click on the tab “ Map info" , and then " Details of the transfer to the card account»:

This is where the data we need is located:

Important: do not confuse "Account number" and "Correspondent account". We need exactly the "Account Number".

Now all that remains is to confirm the bank account.

Confirming bank account

After entering all the necessary information, PayPal sends this letter:

Within a few days, PayPal will send 2 transfers to your card in the amount of 0.01 to 0.99 rubles:

As soon as these transfers are received, go to PayPal on the "My Accounts" tab and confirm the receipt of these transfers - enter their amounts:

Ready! Now you can withdraw money from PayPal to your card.

To check, let's try to withdraw 200 rubles from PayPal to a bank card:

Withdrawing money from PayPal is easy!

This can be done either from the main page of the service, or from the "Account" tab by clicking "Withdraw funds". Having received money on the card, you can withdraw it through any Sberbank ATM or use it through Sberbank Online.

Also some information:

You can add several accounts, but only one can be specified as the main one.
The approximate time for transferring funds from a PayPal account to a Sberbank card is 3-5 days.
Transfer fees are not charged.
In the same way, you can transfer money from PayPal not only to Sberbank cards, but also to any other bank cards or regular accounts by adding them through your PayPal account.