Troubleshooting Robot Vacuum Cleaners: Best Troubleshooting Methods. Can I return the vacuum cleaner if I don't like it? Returning a defective vacuum cleaner within the warranty period

If in 2019 you wondered whether it is possible to return the vacuum cleaner back to the seller after purchase (to the store or to an individual) and get money - read the article and find out in which cases it is possible to make a return and how to do it.

Important!

Please pay attention to the following:

The relevance of the article was checked by our lawyers as of December 21, 2019.

this article discusses the possibility of returning only a new product (vacuum cleaner) that was purchased in an offline store (from an official representative, in commercial organization or from an individual entrepreneur), if the product was purchased in an online store, then read;
a vacuum cleaner of inadequate quality (with marriage), if the breakdown was not your fault, you can almost always return it within 10 years from the date of purchase;
if the vacuum cleaner is a large-sized product, there are features when it is returned, which can be found at;
if the product is a means of navigation and communication and has touch screen, then when returning such goods of inadequate quality, the rules set forth are applied;
if the defective product is intended for cooking and is not electrical, then the rules set forth apply when returning it;
if the defective product is a photo/video accessory and has a digital control unit, then the rules set out in .

So, you have purchased, but now you want to return the vacuum cleaner and it became necessary to return it. Now you need to decide on the following.

The vacuum cleaner you bought was of poor quality for a variety of reasons, for example:

factory marriage of the vacuum cleaner (breakage as a result of factory marriage, poorly working goods);
coating marriage - the paint burst or cracked, there was a scratch;
individual parts and elements are faulty;
defects of a different nature that do not allow the use of the goods to the extent necessary, etc.

The purchased vacuum cleaner is in good condition, but you did not like it for any characteristics, For example:

did not like the color of the vacuum cleaner, its shape or dimensions;
not satisfied with its design or the design of individual elements;
its size, color or equipment did not fit, etc.

Return of defective vacuum cleaner

The following circumstances are of fundamental importance when returning a vacuum cleaner:

Does the vacuum cleaner have a warranty?
if the warranty period is set, whether it has ended;
whether the service life is set on the vacuum cleaner;
If a lifetime is set, whether it has expired.

Returning a defective vacuum cleaner within the warranty period

Important!

The type of defect and its significance in this case does not matter - you have the right to return the vacuum cleaner with any defects that arose through no fault of yours, if the warranty period has not yet expired.

The deadline for returning the vacuum cleaner in this case is within the warranty period | .

Money back period

The refund period for a vacuum cleaner of inadequate quality, for which the warranty period has not expired - 10 days from the date of presentation of the claim | .

general passport ();
contract for the sale of a vacuum cleaner (if any);
sales or cashier's check, cashless payment check, other document certifying the fact and conditions of purchase.

Important!

No cash register or sales receipt or any other document certifying the fact and conditions of the purchase of a vacuum cleaner in this case is not a basis for refusing to satisfy claims for a refund | .

if the vacuum cleaner has a warranty period, the seller (authorized person) is responsible for the shortcomings of the vacuum cleaner, unless he proves that they have arisen:

after handing over the vacuum cleaner to the consumer;
due to violation by the consumer of the rules for the use, storage or transportation of goods, actions of third parties or force majeure.

Thus, the circumstances of the occurrence of deficiencies proves the seller (authorized person) | .

In most cases, in order to return the vacuum cleaner back to the seller (authorized person), only your verbal request is required. Many sellers are customer-oriented enough to check the obvious defective goods on the spot and immediately return your money.

If it doesn't, go to Step 2.

Algorithm of actions in the case when the seller (authorized person) does not agree to an indisputable refund

Step 3 | Vacuum cleaner expertise

If, after checking the quality of the goods, the seller (authorized person) believes that the cause of the defects of the vacuum cleaner is the consumer, then he (the seller) is obliged to conduct an examination of the vacuum cleaner. Detailed information about the examination can be found on our website.

The term for the examination is 10 days from the date of presentation of the request.
The examination is carried out at the expense of the seller (another authorized person).
The consumer has the right to be present during the examination.

If the consumer disagrees with the conclusion of the examination, he has the right to challenge it in court.

Important!

if, as a result of the examination of the goods, it is established that its defects have arisen due to circumstances for which the seller (authorized person) is not responsible, the consumer is obliged to reimburse him for the costs of the examination, as well as the costs associated with its implementation for the storage and transportation of the goods | .

Step 4 | Going to court

Step 6 | Receiving the money

Step 7 | Return of defective vacuum cleaner

If you refuse to fulfill the contract for the sale of a vacuum cleaner, the seller (authorized person) has the right to demand that you return the defective vacuum cleaner if it was not provided earlier.

The cost of returning the vacuum cleaner is borne by the seller (authorized person) | .

Returning a defective vacuum cleaner after the warranty period has expired (including when the warranty has not been established), but within 2 years from the date of purchase

You can return the vacuum cleaner even if the warranty period has already expired or has not been established.

If you find any deficiencies, you have the right to:

Important!

The type of defect and its significance in this case does not matter - you have the right to return the vacuum cleaner with any defects that arose before the transfer of the goods to the consumer or for reasons that arose before that moment.

The period during which you can return the goods

The term for returning the vacuum cleaner in this case is 2 years from the date of transfer | .

Money back period

The refund period for a vacuum cleaner of inadequate quality, for which the warranty period has expired (or if the warranty has not been established) - 10 days from the date of the claim | .

Who can claim

The demand to refuse to perform the contract and return the amount paid can be presented:

seller- organizations, regardless of its organizational and legal form, as well as an individual entrepreneur selling goods to consumers under a sales contract - clause 2 of Art. 18 POZPP;
authorized organization or authorized individual entrepreneur- persons authorized by the manufacturer (seller) to accept and satisfy the requirements of consumers in relation to goods of inadequate quality - p. 2 tbsp. 18 POZPP.

In addition, you can return a vacuum cleaner of inadequate quality and demand a refund of the amount paid from:

Documents to bring with you when making a claim

Who proves the circumstances of the occurrence of deficiencies

The burden of proof lies with the consumer, he himself must prove that the defects of the vacuum cleaner arose before it was handed over to the consumer, or for reasons that arose before that moment | and .

Algorithm of actions in the case when the seller (authorized person) agrees to an indisputable refund

Step 1 | negotiations with the seller (authorized person)

First of all, it is advisable to contact the store where you purchased the vacuum cleaner or any other official representative with an explanation of the reason for the marriage and an offer to return the money.

Not very often, but it happens that the seller (authorized person) in this case agrees to return the money even after a verbal request.

Step 2 | Filing a claim (application) for cancellation of the sales contract and refund of the amount paid

Step 3 | Return of defective vacuum cleaner

If you refuse to fulfill the contract for the sale of a vacuum cleaner, the seller (authorized person) has the right to demand that you return the defective vacuum cleaner.

The cost of returning the vacuum cleaner is borne by the seller (authorized person) | .

Step 4 | Receiving money for a low-quality vacuum cleaner

When receiving money, the following should be considered:

The algorithm of actions in the case when the store does not agree to an indisputable refund

Step 1 | Filing a claim (application) for cancellation of the sales contract and refund of the amount paid

Step 2 | Checking the quality of the vacuum cleaner

seller (authorized person) entitled check the quality of the vacuum cleaner. Quality control is carried out according to the rules set out in, in which you will find more detailed information.

The deadline for the quality control is 10 days from the date of the request.
Quality control is carried out at the expense of the seller (other authorized person).
The consumer has the right to participate in the quality control of the vacuum cleaner.

if the seller (authorized person) does not want to carry out a quality check, go to Step 3.

Step 3 | Vacuum cleaner expertise

If the seller (authorized person) believes that the consumer is the cause of the defects of the vacuum cleaner, then the consumer is obliged to conduct an examination of the vacuum cleaner in order to establish that the defects of the vacuum cleaner arose before it was handed over to the consumer or for reasons that arose before that moment | .

Important!

If the examination establishes that the defects of the vacuum cleaner arose before its transfer to the consumer or for reasons that arose before that moment, the authorized person is obliged to return the money paid for the examination | .

Detailed information about the examination can be found on our website.

Step 4 | Going to court

If the seller (authorized person) did not satisfy your requirements in a pre-trial order, you must go to court. Appeal to the court requires legal qualifications, therefore, to conduct a case in court, we advise you to contact professionals.

Step 5 | Enforcement of a court decision

If the seller (authorized person) does not wish to voluntarily comply with the court decision, you have the right to:

apply to the federal bailiff service of the Russian Federation, which is entrusted with the functions of enforcement of judicial acts;
send the executive document to the bank where the seller (authorized person) has an account.

Step 6 | Return of defective vacuum cleaner

If you refuse to fulfill the contract for the sale of a vacuum cleaner, the seller (authorized person) has the right to demand that you return the defective vacuum cleaner.

The cost of returning the vacuum cleaner is borne by the seller (authorized person) | .

Step 7 | Receiving the money

When receiving money out of court, the following should be considered:

In the event of a refund of the amount paid for the vacuum cleaner in court:

the amount of the penalty is established in the court decision;
the term and procedure for the return is regulated by the legislation on enforcement proceedings.

Return of the vacuum cleaner after 2 years from the date of purchase

You can return the vacuum cleaner after 2 years from the date of purchase, subject to the following conditions.

The period during which you can return the goods

The deadline for returning the vacuum cleaner in this case | :

during the service life established on the vacuum cleaner;
within 10 years from the date of transfer of the goods - If the service life is not established.

Money back period

The refund period for a vacuum cleaner of inadequate quality after 2 years from the date of purchase - 10 days from the date of the claim | .

Who can claim

You can apply for a refund:

Documents to bring with you when making a claim

Who proves the circumstances of the occurrence of deficiencies

Nowadays, robotic vacuum cleaners are used more and more to help housewives in maintaining cleanliness in the house. However, almost every owner at least once encountered a situation where the robot vacuum cleaner suddenly started to make noise, creaks during operation, does not turn on, does not charge, does not connect to Wi-Fi (if we are talking about high-tech models controlled from a smartphone), as well as with other breakdowns. Today we will look at the most common malfunctions of robotic vacuum cleaners, their causes and do-it-yourself solutions.

Does not work

Most often, users of this type of equipment can hear a comment that the robot vacuum cleaner does not work. This definition can mean anything. We will consider several cases when the robot does not turn on, stops working on one of the types of flooring, and also how to fix such a breakdown.

If the device does not turn on with the power button, then the reason may be hidden in a discharged battery. What to do in this case? First of all, the robot vacuum cleaner must be installed on the docking station and left until the battery is fully replenished. Make sure that the charging base is properly connected to the mains: check the connection of the power cord and plug to the socket, as well as the presence of voltage in the socket itself.

If the robot cleaner still does not turn on and the red lamp is on, then the cause is probably a malfunction of the battery.

In the case when the robot vacuum cleaner does not respond to the buttons on the remote control and does not start, then you should check the batteries inside the remote control and replace them if necessary.

It happens that when cleaning, devices designed to clean all types of flooring do not work well or bounce on the carpet. Such a malfunction is typical for iClebo robot vacuum cleaners. This indicates a malfunction of the rubber scraper due to factory defects, damage, or rubber drying out. In this case, the elimination of the breakdown consists in replacing the scraper with a new one.

In addition, a robot vacuum cleaner designed exclusively for dry cleaning may not work because it has accidentally sucked in water. In order for it not to break, you need to do the following:

turn off the power, remove the dust box, clean and wipe dry;
remove existing filters and dry;
remove, clean from wound hair, wool and dust, wipe with a dry cloth and, after complete drying, install back;
thoroughly dry the device itself, make sure that the circuit board is dry;
turn on the power.

Not charging

Often, owners note that their robot vacuum cleaner has become poorly charged, does not hold charge during the entire cleaning cycle, or does not recharge at all.

As we have already described above, if the robot vacuum cleaner suddenly stops charging from the base or does not turn on from the mains, then the battery may be malfunctioning. Even lithium-ion and lithium-polymer batteries wear out after 2-3 years, they start to hold a charge poorly, the robot quickly discharges even after being fully charged. Therefore, if your battery runs out quickly and there are other signs of its degradation, just replace the battery with a new one.

If you are sure about the battery, then the charging connector on the docking station may be broken, the charging cable itself may be faulty, or there may be a problem with the base board. Rarely, but there is also a malfunction of the control board in the robot itself. Therefore, the robot cleaner does not charge the battery. To eliminate the problem, it is necessary to carefully examine the device for mechanical damage, diagnose and repair knocked-out elements. Also, it will not be superfluous to clean the charging contacts for better docking of the robot with the base.

Can't see base

It also happens that the robot vacuum cleaner does an excellent job with all functions, cleans cleanly and efficiently, but hardly returns to charging or does not find the base from time to time.

To figure out why the robot does not go to the base on its own and finds it poorly, it is necessary to carry out a number of the following activities:

Make sure you remove protective film from the infrared panel of the docking station. Check that the sensors are not covered or dirty, and that there are no foreign objects on the bumper.
Visually inspect the docking station and cord for mechanical damage.
In some cases, the robot vacuum cleaner cannot enter the base due to the fact that the cleaning process in normal mode was started not from the base, but from another area of the room.
If the robot vacuum cleaner does not see the base, then it is not necessarily broken. It is possible that the docking station is simply not installed correctly. Make sure that there are no obstacles in the half-meter zone on either side of the base and select the most optimal location for its placement in accordance with this requirement.

Brush not spinning

The vast majority of robotic vacuum cleaners are equipped with one or two side brushes. And some models have a turbo brush. Not surprisingly, one of the types of malfunctions is precisely the breakdown of the brushes. If your side brush does not work, or the turbo brush does not rotate, then most likely they are simply clogged with dirt, dust and wrapped too much wool and hair. For the same reason, the device may fail one wheel, or both wheels at once. Therefore, panicles and wheels must be periodically carefully disconnected and thoroughly cleaned. If you notice that the device is too noisy during operation, then most likely you have incorrectly installed the brushes back.

If, after cleaning, the left brush or the right brush still does not work, then the problem is much more serious. It is possible that the side brush motor has broken, or the gearbox has broken. In this case, we recommend that you contact a specialist and do not try to fix the problem yourself.

The video below clearly shows what to do if the brushes on the iRobot Roomba do not spin:

Doesn't suck up dust

When the robot vacuum cleaner suddenly has a performance decrease, it drives but does not collect debris and does not suck up dust well, it is most likely that its dust container is too full. Remove the dust container, empty it, rinse with water if necessary and dry thoroughly. Perform the same manipulations with cleaning filters. It is important to note that not all filters can be washed with water, this is usually written in the instruction manual.

The second reason that the robot does not collect garbage in the container and does not clean the room well may be the contamination of the side brushes, as well as the central turbo brush (if it is available in your device model).

The next reason for the malfunction of the robot vacuum cleaner, due to which it does not vacuum and remove debris poorly, is that the brushes are not dirty, but broken. The problem is solved by replacing them.

The most serious reason why the robot vacuum rides on the floor and does not draw in debris is a motor malfunction. From correct operation engine depends on the efficiency of the device itself. In this case, do not try to find information on how to repair the robot's engine with your own hands, since this process is quite complicated and time-consuming. Seek help from a specialist, explain to him that there is no traction in the device and you have already ruled out other reasons.

All of the above situations can also be the reason that the robot began to work loudly. Therefore, it is always worth remembering that the robot helps you, and you must treat it with care and provide basic care.

In vacuum cleaners with a wet cleaning function and automatic wetting of the cloth, in addition to the problem that the robot vacuum cleaner does not pull, the problem that the robot does not wet the cloth when wet cleaning is common. It is likely that your gadget has clogged water supply holes, or they were initially too small. Carefully punch them and clean, then the malfunction should be eliminated.

Orientation problems

Orientation of the robot vacuum cleaner in space is based on the functioning of the navigation unit. In budget models, it usually consists of side obstacle sensors and anti-fall sensors. In more expensive models, navigation is carried out thanks to laser rangefinders and the built-in camera. These elements tend to fail, after which the robot vacuum cleaner often does not see obstacles, twitches, stops in the middle of the room, works for half an hour and leaves for the base, drives only in a circle in one place, backs up, etc.

When the device constantly travels in circles in one place and does not orient itself in space at all, this may indicate a malfunction of the side obstacle sensors.

If the device stops abruptly during operation and beeps, then the problem may be in the failure of the battery, the failure of the navigation unit, or in a simple entanglement in wires and other foreign objects on the floor.

The malfunction in the form that the robot vacuum cleaner simply rides backwards when cleaning, or rides back and turns off, can be eliminated by removing the front wheel and cleaning it from dirt. The case may also be in sensors that need to be cleaned of dust, or to replace failed LEDs. If this did not help you, and the vacuum cleaner also only goes backwards, the problem is probably in the device board.

Also, the reason may be in a poor-quality assembly. For example, some screw was not screwed at the factory, as a result of which it got into the mechanism and contributed to overheating of the motors. The video below clearly shows how to repair the iLife robot vacuum cleaner if it backs up and turns off:

The subfloor is the weak point of most automated cleaning robots. From almost every user, you can hear that their robot vacuum cleaner does not work on a black floor and does not see dark furniture, it constantly crashes into it. Also, the minimum number of products is able to navigate in the dark. This feature of smart vacuum cleaners cannot be called a breakdown; rather, it is more of a drawback of all robotic devices.

So we looked at typical malfunctions of robotic vacuum cleaners, their causes and ways to fix them yourself. If you are just going to purchase a household robot to help you clean your apartment or house, we advise you to give preference to well-known companies that have service centers and warranty support. In most cases, failure is due to a malfunction of electrical components, which are unlikely to be repaired by a person without experience. We hope you understand why the robot vacuum cleaner does not work, does not charge, or does not find the base. You can also describe your problem in the comments, our editors will try to help solve it!

Sometimes the seller can return money for a vacuum cleaner or exchange it for a similar model without litigation. But this is rather an exception to the rule. It follows from this that you can return the vacuum cleaner to the store only with a factory defect. If it was broken during operation, the store may not return the money. When main reason return of a vacuum cleaner - inappropriate color, model, etc., it will not be possible to return the goods to the store. These nuances are important to consider when buying and returning a vacuum cleaner. Our experts will help you deal with this problem. Source: http://media.nzherald.co.nz/webcontent/image/jpg/201319/dv1291042_1024x768.jpg How to return a vacuum cleaner to a store Returns are entirely dependent on the presence and origin of defects. If you are sure that the vacuum cleaner was faulty even before use, the law is on your side.

Vacuum cleaner broken under warranty

To return the vacuum cleaner to the store, you need to perform a number of actions:

Contact the store where you purchased the vacuum cleaner
Submit the faulty item
File a claim with the seller and ask for his signature

If the defect does not raise doubts with the administration, the money for the vacuum cleaner will be returned within 10 days. Our experts will help you to correctly draw up a claim and expedite the refund process.
After receiving the claim, the seller must conduct an examination, which will take up to 45 days. When he refuses to do this, it is better to involve independent experts.
If the examination found that you are right, the store is obliged to reimburse all losses. You need to show the seller a check for payment and the results of the examination.

You may be refused in the following case: according to the results of the check, there are no defects or appeared due to your fault.

Broken vacuum cleaner

The countdown of 2 weeks starts from the next day.

If the vacuum cleaner has not been used by the buyer and has retained its presentation;

There are no signs of use on the vacuum cleaner: scratches, dents, etc.;

If the buyer has kept all the accessories included with the vacuum cleaner: nozzles, labels, replaceable blocks, etc.;
If a receipt or other document is kept that can confirm that the buyer purchased the dust collector from a specific outlet, on a specific date and from a specific seller;

If all of the above conditions are met, then returning the vacuum cleaner to the store will not take much time. Return procedure

Return Procedure Pack the vacuum cleaner in the box in which it was purchased.
Find the receipt, warranty card and other documents issued upon purchase;
Decide why you are returning the vacuum cleaner.

Can I return the vacuum cleaner to the store?

Our vacuum cleaner broke down (the sock was sucked in and it does not come out) should we repair the vacuum cleaner under warranty? If it's still under warranty. read replies (1) Warranty repair household appliances The robot vacuum cleaner broke, under warranty. I turn every day for three weeks to the seller, they promise to call back, solve the problem, but silence.

What to do?read replies (1) Topic: Vacuum cleaner breakage The vacuum cleaner is 7 years old, the massage nozzle is broken, where can I fix it and will it be at my own expense or under warranty?read answers (1) Topic: Vacuum cleaner KIRBY Vacuum cleaner broke under warranty- vacuumed 2 times, buzzed on 3.

Can I return the vacuum cleaner if I don't like it?

Here, too, the condition of technical expertise works. If you damaged the vacuum cleaner in the first two years, the inspection will easily reveal your negligence and improper operation of the purchased one.

Important

Do not take risks and contact the store in this case. So, you made sure that you did not damage the vacuum cleaner with your actions, and there is a factory defect in the face.

Write a complaint to the store;
Contact the service center.

If you want to repair your vacuum cleaner, you should go to the service of your manufacturer with a guarantee, a check and a faulty unit. The advantage of this option is that if the breakdown is not your fault, you should fix it without any problems within 45 days.

Minus - the examination can last 30 days, and in case of a negative decision on your issue, you will have to pay for it out of your own pocket.

How to return the vacuum cleaner to the store?

Low-quality vacuum cleaners are subject to return in two cases:

You found a minor defect - return up to 15 days;
You have found a serious defect - return under warranty up to 2 years.

Returns up to 15 days are made when the defect does not prevent you from using the vacuum cleaner or interferes slightly. His appearance should be evaluated by an expert - in order to exclude the possibility of your guilt in this situation.
The exchange or return of any low-quality equipment is carried out using the procedure for identifying a lack of quality - examination. In this case, the return of the vacuum cleaner under warranty is subject to the conditions warranty service. Each manufacturer has the right to set its own terms and conditions. However, when this has not been done, there is still a guarantee for the product - the law limits it to two years from the date of purchase for absolutely any equipment.

Consumer rights Protection

The vacuum cleaner did not suck up dust well and was not really used, but that's not the point. In January 2015, it broke down, they gave it for repair under warranty, about a month later it was allegedly repaired.

Eldarado sellers began to show a vacuum cleaner, it turned on every other time (they changed the engine). Again for a long time made out for the second repair. We asked if it was possible to exchange for another vacuum cleaner, pay extra and take a normal one. We were told that it is possible only after the second time it breaks. And here's my question, time is running, the vacuum cleaner is being repaired, a year of warranty will soon pass, I’m sure they’ll make halam balam, and again it will break (the vacuum cleaner doesn’t suck up garbage properly), is it possible to refuse our broken vacuum cleaner and demand others, albeit with a surcharge, but a normal vacuum cleaner. Thanks in advance.

Vacuum cleaner broke a month after purchase what to do

Compensation for losses that you have suffered in connection with the repair;
Discount if the marriage is superficial and does not interfere with the operation of the equipment;
Warranty repair paid by the store.

One of these possible outcomes should be indicated in the claim that you will submit to the management of the point where you purchased the vacuum cleaner. Also, it would be useful to provide the following:

Copies of checks, waybills or other documents that can determine the date, place and cost of the purchase;
Warranty card;
The results of the test, if you already had one or you checked the vacuum cleaner from an independent expert;
Box and packaging of the vacuum cleaner with all instructions.

The latter is optional, because according to the law, you can hand over defective goods even without proper packaging, since they will not sell it again.
You can return the vacuum cleaner back to the store, even if you just don’t like it. However, this can only be done within the first 14 days from the date of purchase. In what cases can I return the vacuum cleaner to the store later than this period? What rights does the consumer protection law give the buyer at the time of returning the goods? Read the article. The content of the article:

Can the vacuum cleaner be returned? good quality?
Return procedure
Other cases

Can I return a good quality vacuum cleaner? According to the Law “On the Protection of Consumer Rights”, you can return a good quality vacuum cleaner that you don’t like back to the store under the following conditions:

If it did not fit the buyer in size, color, dimensions or configuration;
If no more than fourteen days have passed since the purchase of the vacuum cleaner;

The day of purchase does not count.
How to return The law establishes two options for the possible return of any purchase:

If you did not like the product;
If they were used, and it turned out to be defective.

Back to Contents Quality Usually, a quality product can be returned to the store in the first two weeks after purchase, but this rule does not work in the case of a vacuum cleaner. It's all about the notorious government decree No. 55, which lists products that cannot be returned in proper condition. The vacuum cleaner is included in this list, as it belongs to technically complex units, and even for domestic purposes. However, there is one exception here. In the event that you prove that the store or manufacturer withheld from you all necessary information prior to purchase, you have the right to cancel the operation of this transaction.

The Law of the Russian Federation “On Protection of Consumer Rights” states that: “The consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased if the specified product did not fit in shape, size, style, color, size or configuration ." However, this right does not apply to the list of technically complex goods. Since the vacuum cleaner belongs to this category, it is almost impossible to return it to the store without good reason.

Refunds will only be made in the event of a defect.

2. To return the vacuum cleaner to the store, you must follow the proper operating rules.
If the damage was not caused at work, but during use, it will not be possible to return the vacuum cleaner to the store. To conduct a quality check, in most cases, an examination is carried out.
3. Often there are additional promotions and services in stores.

Complex carries out repair of the iRobot Roomba board of all models. If you bring your iRobot Roomba with a defective main board, we have a 90% chance of repairing it.

The price of repairing the board of the iRobot Roomba vacuum cleaner depends on the model and damage on the board. In other words, how many parts burned out and how. In addition, the price depends on the complexity of the board. For example, the iRobot Roomba 980 board is much more complicated than the Roomba 550 board. The price range is from 3000 rubles. for an inexpensive vacuum cleaner up to 10,000 rubles. for top models with multiple faults.

iRobot 780 main board repair

The robot vacuum cleaner iRobot Roomba 780, filled with water, was handed over for repair. Turned on only for charging, did not work.

After disassembly, traces of smudges were found on the main board.

The iRobot Roomba 780 motherboard also showed signs of flooding and slight corrosion. After cleaning from corrosion, the robot vacuum cleaner began to turn on, but the right wheel did not move. The check showed that the block of the right wheel is working, the malfunction lay in the motherboard.

The dialing showed that the assembly of complementary transistors failed, then the 0.2 Ohm resistor connected to it. After replacing these elements, the wheel began to rotate, but continuously. The search revealed a transistor malfunction.

After replacing the transistor, the faults were fixed and the 780 was completed. The price of repairing the iRobot 780 board is from 5,000 rubles to 10,000 rubles.

Repair Roomba 561

Another example of repair motherboard iRobot 561, which was brought after being flooded with water. Most iRobot motherboard failures occur after they have been flooded with water or the vacuum cleaner has cleaned a wet floor.

In the red circles are burnt elements and large traces of corrosion after the grandmother washed the robot vacuum cleaner.

Below is a burnt chip.

A broken element in a red circle.

Repair is that we find all the faulty elements, replace them and thoroughly wash the traces of corrosion with alcohol.

Here is what the same iRobot Roomba board looks like after the repair.

Repair of the iRobot Roomba 561, 521, 530, 532, 551, 550, 560, 555, 595, 552, 620, 630, 650, 660 from 3000 to 6000 rubles.

iRobot Roomba 880 board repair

Here is an example of a complex repair of the iRobot 880 motherboard

Repair of the main board costs from 6 to 10 thousand rubles.

Circled in red are the burnt-out elements of the board of the flooded vacuum cleaner robot. On the other side of the board, the burnt tracks were restored.

Repair of electronic boards iRobot Roomba 980

We have already completed the repair of several boards iRobot vacuum cleaners Roomba 980. All these robotic vacuum cleaners were flooded with water.

The repair of the iRobot Roomba 980 boards cost 15,000 rubles when two boards burned out - the main and the control board. But this was a rare case - a bucket of water was thrown over the vacuum cleaner.

In any case, repairing the mother robot vacuum cleaner is more profitable than buying a new one or replacing a burned-out one with a new one at an official service center. The fact is that the “new” robot vacuum cleaner issued by service center on the stock, is recovered. We found this out by analyzing the board of such a vacuum cleaner. The soldering of individual components was very different from the soldering of the automatic machine produced at the factory, and the soldering of some elements was completely done by hand.

Board replacement

There are times when the board cannot be repaired. For example, a scarce processor burned out, contact pads for soldering microcircuits rotted, part of the board burned out. So that the repair does not turn out to be expensive, we will try to pick up a not very expensive used board with a guarantee for replacement. In any case, we will offer options.

Ask a question here.

You can return the vacuum cleaner back to the store, even if you just don’t like it. However, this can only be done within the first 14 days from the date of purchase. In what cases can I return the vacuum cleaner to the store later than this period? What rights does the consumer protection law give the buyer at the time of returning the goods? Read the article.

According to the Law “On the Protection of Consumer Rights”, you can return a good quality vacuum cleaner that you don’t like back to the store under the following conditions:

If it did not fit the buyer in size, color, dimensions or configuration;
If no more than fourteen days have passed since the purchase of the vacuum cleaner;

The day of purchase does not count. The countdown of 2 weeks starts from the next day.

If the vacuum cleaner has not been used by the buyer and has retained its presentation;

There are no signs of use on the vacuum cleaner: scratches, dents, etc.;

If the buyer has kept all the accessories included with the vacuum cleaner: nozzles, labels, replaceable blocks, etc.;
If a receipt or other document is kept that can confirm that the buyer purchased the dust collector from a specific outlet, on a specific date and from a specific seller;

If all of the above conditions are met, then returning the vacuum cleaner to the store will not take much time.

Return procedure

Pack the vacuum cleaner in the box in which it would be purchased. Find the receipt, warranty card and other documents issued upon purchase;
Decide why you are returning the vacuum cleaner. According to the Law, it is possible to return a vacuum cleaner of good quality only if it does not fit in shape, size, dimensions, colors, equipment;
Come to the store and state the reason for the return;
The seller asked to fill out a special application for the return of goods of good quality;

In it, you will have to write down what characteristics the vacuum cleaner did not suit you.

After completing the application, the seller may offer you:

Exchange the vacuum cleaner for a similar one (according to the price policy), but with a characteristic that suits you;

For example, in the application you indicated that the vacuum cleaner did not fit (too bulky). The seller can pick up a smaller device, similar in price to the returned one;

Return the money;
Exchange for a vacuum cleaner of another brand with recalculation of the purchase price;

Other cases

If the vacuum cleaner turned out to be defective, then you can return it:

At any time later than 14 days, if it has defective elements;
If there is a warranty period, you can return the vacuum cleaner only within this period;