Technically complex devices have an appropriate warranty period - a period of time during which the manufacturer is obliged to correct the deficiencies found in the equipment, if they appeared through no fault of the user himself.
In this case, the warranty can be established by both the manufacturer and the store selling laptops.
Terms of warranty repair of laptops
Repair is carried out at the expense of the seller or manufacturer in the service center (popular companies have customer service points in many cities of Russia).
It is worth noting that the store cannot refuse the buyer to accept the defective product, if the manufacturer's warranty still applies to it. This rule is fixed in part 7 of article 5 of the Law of the Russian Federation No. 2300-I of February 7, 1992.
The following warranty periods are distinguished:
- during the period specified in the warranty card and documentation supplementing the equipment;
- within 24 months if no warranty is established.
The warranty period starts from the moment the laptop is purchased and the warranty card is issued. Sometimes the warranty comes into effect after the registration of the purchase on the site. If it is impossible to determine the date of purchase of the gadget, the countdown starts from the moment of production of the equipment.
The parties independently determine the period required to correct defects by concluding a written agreement.
If the document was not drawn up, repair work should be done immediately. In total, the correction of deficiencies cannot last longer than 45 days (this period does not include diagnostics or examination).
Laptop parts warranty
The law provides for an increase in the warranty period established for the device, if the manufacturer gives a longer warranty for individual components of the laptop.
For example, if the warranty period for a given type of equipment is only one year, and for rechargeable batteries- 1.5 years, you can return a faulty gadget to a store or service center within a year and a half from the date of purchase.
The following are parts of the laptop that the manufacturer may provide a separate warranty for:
- battery;
- touchpad;
- keyboard;
- HDD;
- etc.
As a rule, the warranty cannot be provided for cables, driver discs, laptop bags and some other accessories (for example, a computer mouse).
What does the worldwide guarantee mean?
In this case, we are talking about the possibility of carrying out free warranty repair of a laptop at the manufacturer's service center located in any country in the world.
To hand over the device, you will need to have a warranty card with you (however, it may not be shown in some situations, for example, if you have a laptop from HP).
HP Notebook Laptop Warranty Repair
HP offers its potential customers thin and multifunctional notebooks for affordable prices... The equipment is made of high quality materials, so the warranty for the devices is given from 1 to 3 years (the period depends on the type of laptop).
There are two ways to confirm that the gadget is under warranty at HP:
- with the help of documentation certifying the fact of purchase of the device (warranty card, cash or sales receipt, consignment note);
- using the company's internal system (just go to the official HP website (https://support.hp.com/ru-ru) and specify in the search field serial number equipment, after which the system will determine the presence or absence of a guarantee).
It is worth noting that in the latter case, documentary confirmation of the laptop being under the warranty period is not required.
The company offers a service to extend the standard warranty up to five years - HP Care Pack. To activate the Post-Warranty Package, you must purchase it before or within one month of the laptop's standard warranty period. The service will start operating after the end of support for the device.
Asus laptop warranty repair
The company provides a warranty for laptops manufactured by it for up to two years inclusive, while batteries are covered by a separate warranty period equal to a calendar year.
To know necessary information you can use a special sticker on the back of the device.
In order for the service center to accept a faulty laptop, you must present a warranty card (if available, the warranty period starts from the date of purchase, and if not, from the date of manufacture of the gadget).
Lenovo laptop warranty repair
The standard warranty period for equipment manufactured by this company is one year. At the same time, users can extend the warranty period up to five years inclusive for a fee or upgrade it to meet basic needs.
On the Lenovo official website (http://pcsupport.lenovo.com/en/ru/warrantylookup), you can check if your laptop is still under warranty.
Acer laptop warranty repair
Mobile PCs from this manufacturer are covered by an international warranty equal to one year (in some cases, the period can be up to two years). The laptop battery also has a separate warranty period of one year.
The calculation of the period starts from the date of sale indicated in the warranty card. To transfer the device to a service center, it is mandatory to provide this document.
How to get a laptop taken over for warranty repair?
Correction of malfunctions of the gadget at the expense of the store or the manufacturing company is possible only if the warranty period has not yet expired, and the defect is associated with the manufacture of the device. The user must follow the instructions and rules for using the laptop.
The request must be supplemented with a warranty card, a copy of the buyer's passport and documents related to the purchase (for example, branded packaging, a receipt confirming the purchase of the device, etc.).
The laptop, accessories and all the necessary documents are sealed in the presence of the applicant and sent to a specialist who preliminarily conducts an appropriate examination to determine the cause of the breakdown. If the defect appeared through no fault of the user, the repair will be carried out free of charge.
Non-warranty cases
Each manufacturer of such equipment provides for situations upon the occurrence of which the warranty ceases to be valid:
- getting into the laptop of third-party objects or liquids;
- violation of the rules for operating the device;
- repairs carried out by incompetent craftsmen;
- interference with the internal structure of the device;
- etc.
In these situations, the user cannot count on a free warranty repair of a failed laptop, but he has the right to contact the service center and receive this service for a fee.
- How to turn on the camera on the EePC in Windows XP?
1. Install the driver on the camera by downloading it from the support page of the ASUS official website:
http://support.asus.com.tw/download/download.aspx?SLanguage=en-ru
it is called the Advanced Configuration and Power Interface Driver. After downloading, unpack and install.
2. In the tray next to the clock (lower right corner of the screen) there is an icon for the "EeePC Tray Utility" program, where you need to turn on the camera.
3. A "USB video device" will appear in the "My Computer" folder, launching which you can turn on the camera.
Laptops
You can also read information on caring for the battery and extending its life on our forum:
http://forum.asus.ru/viewtopic.php?t=12535
The warranty replacement of the battery is performed at the service center when the battery capacity drops below 80% of the standard level. Diagnostics is performed by engineers using special equipment.
The battery is warranted for 1 year from the date of purchase of the laptop (if a completed warranty card is available), but no more than 18 months from the date of manufacture of the laptop.
http://www.asus.ru/ftp/warranty/nbwarranty.pdf
In recent years, notebook sales have increased significantly, prices have dropped. Has the quality improved? There is no unequivocal answer, even in a large company that sells laptops and has the status of an "official representative" of many brands, they will not tell you which laptop is more reliable. The manager's answer does not depend on the statistics of their own service center, it depends more on the need to sell a hot product. It's about the same in electronics stores. Sell, sell, and sell again.
Useful information:
RoHS (Restriction of Hazardous Substances) Is a European Union directive restricting the use of six substances in new electrical and electronic equipment after July 1, 2006. Including the use of lead-containing solders. Bridges and chips in laptops manufactured to these standards are increasingly falling off. Lead is more viscous and tolerates changes in temperature and, as a result, deformation of the board. Where there is no lead, there is silver and other elements, thanks to which the connection is more fragile and when overheated and cooled, the contact simply cracks. If you have a "bridge blade", then pressing it to the motherboard of the laptop, it is possible to temporarily turn on and work.
Standard history:
You bought a laptop, no matter what the cost. He worked for a year, half a year, and began to fail or stopped working altogether. Come to the store, you will be sent to the SC authorized for this brand of laptops. You hand over a laptop for repair, describe problems in work, the laptop is accepted for repair. The maximum repair period established by law is 14 days. You call for 2-3 days, they tell you that they are repairing. Then they call you on the 5-6th day, they say that they ordered spare parts, they are waiting. 14 days pass, the notebook is not ready. Come to the SC, they describe the situation to you - there are no spare parts for repairs, but they have already been ordered, and you need to wait a few more days, and then just install the part and you are again with a laptop. You agree, sign a paperwork to extend the repair, wait. These few days pass, you call the SC, and there is still waiting for a detail. Then everything is repeated. The term grows to 20, and then to 30 days. Finally, the laptop is ready. You rejoice, although the delay in the repair is overshadowing ...
What can be done to expedite the repair or to resolve the situation in your favor?
When handing over for repair, if possible, rewrite the entire important information... To avoid loss of information, make copies regularly on DVD or external hard drive all the information you need. In case of failure hard disk laptop data recovery is not covered by the warranty repair. It will cost extra money. And since hard drives now on average 250-320 GB, then it will be very expensive, or you will have to abandon the restoration.
Service centers enter into an agreement with laptop manufacturers. This agreement may contain a condition for the creation of a replacement fund in the SC. What does this mean? At your request (in writing), you are obliged to issue a similar product for the duration of your repair. If you are refused, then for this you are required to pay 1% of the value of the goods. Another nuance - the law allows not to have a replacement fund in the SC. Those. at the discretion of the SC and the manufacturer. But if you hand over the goods to the store, then they are obliged to give you a substitute.
If you do not want to get into the red tape with the repair, in no case sign the papers with your consent to extend the repair. This will give the SC the right to delay the repair for more than 30 days.
All verbal promises and your angry requests have no legal force and guarantee you absolutely nothing.
After the expiration of 14 days, write a statement addressed to the director of the SC. Bring two copies with your signature and date. You may not accept such a statement, i.e. not log or sign your copy. Threaten that you have drawn up an application to the consumer protection center and attach an unaccepted statement to the SC to it. Second option - send by registered mail... The courier will bring a letter and they will be required to sign. In case of refusal to sign for the letter, it will be considered a violation of the law.
The application must contain your contact information - name, address. Also, the date and place of purchase and the date of delivery of the notebook for warranty repair. Remind the director that, by law, the warranty period for repairs is no more than 14 calendar days. Indicate that you need a conclusion on technical condition laptop.
We receive a conclusion on the technical condition of the laptop, take the laptop from the SC, draw up an application addressed to the director of the store where the product was purchased, with a request to give you a similar new laptop- we go to the store. We hand the papers to the director, ask to sign the copies. If not accepted, we send it by registered mail.
Instead of a faulty laptop, you can demand either a laptop with a similar parameters (no surcharge), or money. The money should be given to you in full, if you bought an additional guarantee, for example, for 499 hryvnia for two years - this money should also be returned.
I faced all this personally, and at the first delay in terms of repairs, I began to read the legislation. As it turned out, it protects the consumer, you just need to clearly act within its framework.
The above tips can be applied when handing over any equipment for repair.
Nokia announces its first mini laptop
This year will be the year that phone makers will start producing computer hardware. It is planned to appear and desktop PCs, if you can call it devices embedded in TVs, keyboards or players, and mobile computers. The most desperate will rely on processors from mobile - the ARM architecture - mastering the niche of smartbooks invented by Qualcomm. Moderate and cautious bets on netbooks, since Intel's unspoken monopoly in this niche has led to the platform being ideal for cloning. The vast majority of systems are known to consist of the same components. Therefore, in order to release an exclusive, all you need is to choose the color and shape of the case, which is available to any more or less competent designer.
The last path was chosen by the Finnish company Nokia. For reliability, the company even enlisted the support of Intel, in return transferring the last license for the production of HSPA / 3G modems. The partners have promised to release something more than a laptop, netbook or smartphone. Indeed, in the official Nokia press release released yesterday on the company's website, there is no mention of any of the above devices. The Nokia Booklet 3G mobile computer is called ... a mini-laptop. Thus, presumably, the company distances itself from the term "netbook", as from something cheap, and from the definition of a laptop, because it still produces miniature devices.
Detailed specifications for the Nokia Booklet 3G mini-laptop will be released on September 2. In a nutshell, the company talks about Intel platform Atom, 10 '' HD LCD (up to 720 lines), built-in WEB-camera, external HDMI port, A-GPS support, weight 1.25 kg, 12 hours of battery life and integration into 3G / HSPA and Wi-Fi networks. The last two points are key for the Nokia Booklet 3G. Netbook of a renowned manufacturer mobile phones it is simply obliged to work for a relatively long time offline and be able to constantly be online.
PNY Introduces Lifetime Warranty on Top-End Graphics Cards
Buying a top-end graphics card is a serious investment in computer hardware. Therefore, such a simple trick as a lifetime warranty can add to the popularity of a particular graphics adapter model. No one will argue with the fact that, all other things being equal, the buyer will give preference to a product with a "lifetime warranty"? In practice, however, the entire "lifespan" often ends after the withdrawal of the model from production, which happens a year later, or at best, one and a half years after the start of the release of a new model. But the magic of the word "forever" is useless to resist.
At the end of last week, PNY Technologies ( see the PDF of the press release). The honor of "eternal support" went to the PNY XLR8 GTX graphics cards, including the GTX 295, GTX 285, GTX 275 and GTX 260 models. he himself will no longer be needed by anyone.
TSMC on plans to implement 28nm process technology
Chinese sources have already reported on the success of Taiwan Semiconductor Manufacturing Company (TSMC) in developing a 28nm process technology. Such in its simplest form in the form of semiconductors based on silicon oxynetride (SiON) will be introduced at the factories of the world's largest contract chip manufacturer by the end of the first quarter of 2010. This process is suitable for the release of energy-efficient and cheap chips for the market. mobile communications and primitive consumer electronics.
More powerful 28nm process technology - using high-k dielectrics and metal gate transistors (HKMG) - the company will commission at the end of the second quarter of 2010. Based on this process technology, it will be possible to produce a full range of chips for consumer electronics, as well as processors, chipsets and graphics chips. IBM alliance, which also includes AMD subsidiary company Globalfoundries, similar technical process plans to introduce in the third-fourth quarter of 2010. The success of Chinese engineers is evident.
However, the pride of TSMC - a low-power version of the 28nm technical process using HKMG - the company will implement the latest, which will happen in the third quarter of 2010. The cost-effective HKMG process is designed to produce ARM processors for smartbooks (see Qualcomm), phones, chips for wireless communications, and handheld electronics. It should be noted that thus TSMC seriously hopes for a new niche of mobile computers based on processors for mobile phones.
As for the alliance of TSMC with Intel, then for the release of Atom processors in SoC-performance, the technical process starting in the second quarter of 2010 is suitable. In other words, by the fall of next year Intel may attack the niche of smartphones with very attractive x86-compatible processors.
Alexander, good evening.
Regarding the question of whether
What is the minimum warranty period for laptops in the Russian Federation?
Alexander
I note that the current legislation does not provide for any terms (neither minimum nor maximum). Establishing a warranty period for a product, including a laptop, as well as determining its duration is a right. and not the obligation of the seller (manufacturer).
By virtue of Art. 5 of the Law of the Russian Federation "On Protection of Consumer Rights"
6. Manufacturer (performer) is entitled to establish a warranty period for the product (work) - the period during which, in the event of a deficiency in the product (work), the manufacturer (executor), seller, authorized organization or authorized individual entrepreneur, importer are obliged to satisfy the consumer's requirements established by Articles 18 and 29 of this Law ...
7. Seller is entitled to establish a warranty period on the product, if it is not specified by the manufacturer.
Thus, the law does not compel these persons to set a warranty period.
Many service centres for laptop repair write the following: "according to the current legislation of the Russian Federation, if you have a cash register receipt and a significant malfunction of your device, you can apply for warranty service within 2 years from the date of purchase of the device."
Alexander
The service center, acting on behalf of and on behalf of the seller, also exercises the right of the latter to accept the goods for warranty service after the expiration of the specified warranty period.
All in the same Art. 5 of the Law stipulates that
Salesman has the right to commit in respect of defects in the goods discovered after the expiration of the warranty period, established by the manufacturer(additional commitment).
The only right of the buyer, which makes it possible to apply for warranty service after the expiration of the warranty period, the duration of which was set at 1 year, is established in Art. 19 of the Law, mentioned above
5. In cases where the warranty period stipulated by the contract is less than two years and the defects of the goods are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present the seller (manufacturer) with the requirements provided for in Article 18 of this Law, if he proves that the defects of the goods arose before it was handed over to the consumer or for reasons that arose up to that moment.
But there is one nuance, you must prove the reasons for the deficiency. In this case, it is not assumed that the defect arose through the fault of the seller or the manufacturer before the laptop was handed over to the consumer or for reasons that occurred before that moment.
Here the legislation proceeds from that. that the consumer, through examination or otherwise, must prove that there was a manufacturing defect (in other words, a manufacturing defect). Accordingly, if the seller refuses to accept the goods for warranty service after a year of warranty, the buyer is recommended to carry out examinations and already contact the seller with a request for warranty service and the results of the examination.
Otherwise, the seller has legal grounds for refusing to accept the goods for post-warranty service after the expiration of the one-year warranty period.
