iTunes does not back up. iTunes errors when restoring, updating and syncing iPhone, iPod Touch and iPad (error codes, causes and solutions). How to fix a backup error

If you are an advanced iPhone/iPad/iPod owner, then you have probably run into the problem of backing up your gadget at least once in your life. What to do if you encounter an error, for example, such a plan: iTunes was unable to back up your iPhone. Taking into account that following the instructions in the pop-up menus usually does not resolve the problem, we suggest using the following method to create a normal backup of your device.

Step-by-step instructions for fixing a nasty error when backing up iPhone/iPad/iPod to iTunes

Of course, the first step is to update iTunes to the latest version. This action can already help with solving the problem, since the inability to write a backup may directly depend on the "incompatibility" of iTunes versions and the new iOS. You can update on the official Apple website.

It does not hurt to rename the backup file created earlier so that its name differs from the newly created copy (for example, "BACKUP_OLD"). You can find the backup folder in the following path:

For OSX:
~/Library/ApplicationSupport/MobileSync/Backup/

For Windows Vista, 7, 8:
UsersUSERNAMEAppDataRoamingApple ComputerMobileSyncBackup

By selecting the appropriate gadget in the iTunes menu and clicking on the "Backup Now" button, save a manual backup.

Another fairly common problem when creating a backup copy of the device is that the computer is simply unable to recognize your gadget.. There is only one, rather simple, explanation here: the problem must have arisen in contact via USB. To resolve the issue, you can simply use another USB port on your laptop or computer, or take another Lightning cable, as sometimes it happens that the damage lies in the wire itself.

Perhaps this method is the most reliable, but it can also require some money, since the free storage provided in the iCloud service is limited to only 5 GB. And as practice shows, often this is not enough.

When the iPhone is not backed up to iTunes or iCloud, the device gives a number of errors: “Backup Failed”, “Error creating ...”, etc. This makes it impossible to continue the operation, but there are a number of ways to deal with the problem.

Before considering options to fix the problem, users need to investigate why they most often fail to back up their iPhone:

• Outdated version of iTunes.
• The free space has run out.
• There is a problem with the cable connected from the machine to the PC.
• Unstable Internet connection, lack of necessary speed or traffic.
• A previously performed backup was interrupted, and iTunes does not allow the operation to continue, because there are already other similar files.
• Problems in the device itself.

In most cases, it is enough to reboot the system, but if the error occurs again, you should pay attention to other causes and run diagnostics.

How to understand why the operation fails:

1. Connect the device to the PC and see if it is displayed in iTunes. If this does not happen, there is a high possibility of software problems or a damaged cable.
2. If there are several computers or MACs, you can try to perform the procedure through them when this fails on one PC. If everything works out on others, then the problem is not in the iPhone.

When the device reports that the copy is damaged, it is advisable to contact the wizard, since self-recovery of files can lead to additional errors and loss of information.

Restart is one of the easiest methods to get rid of backup errors, and everything is done very easily:

1. Find the power button and hold it down for 10 seconds.
2. When the red button appears on the display, swipe to the right with your finger.
3. We are waiting for the device to turn off, then turn it on by pressing the same power button.

Internet connection check

Poor internet connection speed can also interfere with the procedure. To check it on a PC, you need to take a few steps:

1. Go to a dedicated website. For example: speedtest.net/ru
2. Select the "Start Check" option.
3. Wait one minute. At this time, the program will automatically check the connection speed, and then display the final results. It is advisable to close all windows in the browser - they can underestimate them, because with open sites, data is still received and transmitted.
4. At the end, ping will appear - the reaction time of the connection, and the smaller it is, the better. The optimal value is 40m/s. It also displays the speed of transmitting and receiving data, measured in MB or GB: it all depends on what indicators are declared by the provider.

iPhone owners can check the Internet speed directly on their gadgets. To do this, just download the Speed ​​Test application and use it according to the instructions described above. Any action depending on the situation will lead to the appearance of indicators with an accuracy of up to 99%.

If the connection is established using Wi-Fi, the fault of the router may be to blame, and you also need to pay attention to it: for example, check if other devices are connecting to the access point.

Application update

If you plan to backup using iTunes, you need to make sure that the latest version of the program is installed on the system, errors may also occur due to outdated software. How to do it:

1. Open the application, go to the "Help" section.
2. To find the latest version, go to the "Updates" menu.
3. We are waiting for iTunes to automatically search for updates. If they are found, the program will install them on its own, only confirmation is required.

This solution is effective, and after installing the updates, you will need to delete the old backups (if any), and then perform the operation again.

IOS and software update

After the release of IOS 9.2.1, all applications are updated automatically, but many still have problems with auto-update. To check the device, it is recommended to make sure that the latest firmware version matches the OS, and also check for updates:

1. Go to settings, select "Basic".
2. We move down and find the section "Software Update".
3. The system automatically scans for IOS updates. If they are available, you will be prompted to install them or perform the operation later.

Freeing up disk space

iCloud cloud storage capacity is limited, and if it's full, only buying more can solve this problem. What is needed for this:

1. Go to settings, then select iCloud, then storage.
2. Click on "Change storage plan" and select a tariff for 20, 20,200, 500 GB or 1 TB. The price will depend on the selected volume.

In rare cases, after purchasing an additional package, the disk capacity does not increase. If this problem occurs, you should contact Apple Support and describe the situation.

If copying is not done through iCloud, but directly through a PC, there is probably no free space on the computer hard drive, so you need to free it up to solve the problem. How to do everything:

1. Open "Add or Remove Programs".
2. We look at which programs are not used.
3. We perform the uninstallation.

Sign in to your Apple ID

You may get an error when signing in with your Apple ID, and here you need to do the following:

1. Go to settings, look for iCloud, click on the icon.
2. Select an account, then log out and re-login by entering your username and password.

Deleting old backup versions

Having old backups in iTunes or iCloud is the most common reason why you can't create a new one.

How to delete data from iTunes:

1. Open the program, go to the settings, then to the "Devices" tab.
2. In the window that opens, a list of all files will appear, they must be uninstalled.

To delete a backup from iCloud, a number of actions are performed:

1. Through the settings, we move to the "iCloud" tab.
2. After the information appears in the tab, we find the "Management" button.
3. Click on the "Backup" menu, delete unnecessary files.

All of the above methods are only suitable for use with a PC. To clean iCloud from iPhone, another instruction is relevant:

1. Click on "Settings", through the iCloud menu, go to "Storage and copies".
2. We go to the "Storage", look at the copies of all devices displayed in the list that opens, and select those that need to be deleted.

Sometimes there is not enough space for a backup in the Apple cloud service, and then you need to delete unnecessary files or buy a package with additional memory.

Conclusion

Errors when creating an iPhone backup through programs is a common problem. To solve it, there are several proven methods that will surely help fix problems in a matter of minutes, while the owner of the iPhone does not need much knowledge about the device and the operation of the software - just follow the instructions.

Sometimes when restoring, updating, and syncing iPhone, iPod Touch, and iPad in iTunes, unknown errors occur, and you can't complete the necessary actions with your iOS device. In our directory you will find a decoding of the error and possible solutions.

Errors that occur during the restore / update and synchronization process can be both software and hardware-related problems in the iPhone, iPod Touch and iPad: some are quite simple to fix (restarting the computer or changing the USB port), others require hardware repair.

iTunes errors occur when:

• , iPod Touch and iPad with iTunes;

iTunes Error Classification

1. Communication problems (Network errors)
   iTunes errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200.
   Notifications may also appear:
   • "An error occurred while downloading the software."
   • "The device is not supported for the requested build."

   These errors and warnings appear when there is a problem connecting the computer to the Apple update server or to the device.

2. Problems with security software settings (firewall, antivirus, firewall)
   iTunes errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844.
   These errors are caused by antivirus, Windows firewall or firewall blocking connection to Apple servers.
3. Device USB connection issues
   iTunes errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, 4016, "invalid response", repeat ny request for recovery after its completion.
4. Hardware problems
   iTunes errors:(-1), 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004 , 1011, 1012, 1014, 1667 or 1669.
   Occur in case of hardware malfunctions with the iPhone, iPad and iPod Touch: with a modem, with a Wi-Fi module, power connector, battery, and so on.

Standard iTunes Error Troubleshooting

Most errors in iTunes can be fixed by yourself:

1. Remove or end programs on your computer that may be blocking iTunes from connecting to Apple's update server.
2. Turn off security software while restoring or updating your iPhone and iPad.
3. Use the original USB cable to connect iOS devices to your computer. Otherwise it's possible. Try to replace it.
4. . On a desktop computer, you should use the USB ports located on the motherboard. It is not recommended to connect an iPhone or iPad to the USB ports on the multimedia keyboard, USB hub or on the front panel of the system unit - errors may occur when connecting the device.
5. Completely uninstall iTunes and all its components using "uninstallers", the Uninstall Tool (for Windows), for example. Then install the latest version of the program.
6. Restore/Update iPhone/iPad on another Windows or Mac computer.

The table deciphers all known iTunes error codes when restoring, updating, syncing, and downloading content from the iTunes Store and provides possible solutions.

A Guide to iTunes Errors and How to Fix Them

The impetus for writing this article was the problems that I had when creating a backup in iCloud. But if I easily coped with the lack of free space in the cloud by buying additional gigabytes, then another problem made me think. I'll probably start with her. Then I will list other popular problems with iCloud backup and how to solve them.

Failed to complete last backup

It was this error that I got when copying to iCloud. And on the computer in iTunes, a backup copy also refused to be created.

Solution. Delete old backup from iCloud. Settings->iCloud->Storage->Manage. Select the device and click the red Delete Copy button.

The screenshot shows that I have a backup of 0 bytes. This screenshot is actually taken after the first deletion 2 minutes before. You just need to wait a while for iCloud to clear the remnants of the old backup. I do not know what was done in the vault, but after a couple of hours I was able to make a backup copy.

Can't back up this iPhone because there isn't enough free space in iCloud.

The easiest way to solve the problem is to buy additional free space in iCloud. Settings->iCloud->Storage->Change storage plan. The following rates are currently in effect:

• 5 GB - free
• 20 GB - 39 rubles per month
• 200 GB - 149 rubles per month
• 500 GB - 379 rubles per month
• 1 TB - 749 rubles per month

Free 5 gigabytes in my experience is enough only in the case of 1-2 devices, but without iCloud backup. If you turn on the media library and take a picture, then 20 GB will not be enough. In general, nothing prevents you from increasing the tariff gradually. For example, with a whole zoo of gadgets, a 200 GB tariff is enough for me, where 40 gigabytes are occupied by photos. 1 backup takes an average of 2-4 gigabytes.

But where am I leading this? Everyone's situation is different and often people want to meet certain limits, for example, a 20 GB tariff. In this case, you can start saving space in iCloud. What can be done?

• Settings->iCloud->Storage->Manage. See which apps save their documents and data in iCloud. Delete unnecessary documents.
• In the same place in the settings, look and be horrified by the size of the iCloud Music Library. Maybe it makes sense to remove unnecessary photos and videos from the device?

This iPad has not been backed up for 10 weeks. Backups are created when iPad is connected to a computer, locked and connected to a Wi-Fi network

This message hints that you haven't backed up for a long time. Do not ignore it if the information on your device is important to you. I recommend that if this message appears, try creating a backup copy manually: you may have some kind of problem with automatic backup creation. This problem should be identified and fixed.

iPhone will no longer be backed up to computer automatically when syncing with iTunes

Do not be afraid of this message. It is only a warning after enabling automatic iCloud backup. On a computer, you can manually create a backup using iTunes.

This iPad has not been backed up recently because the restore process has not been completed. Do you want to finish downloading the remaining purchases and media files before backing up or delete them along with all the program data?

Now this iPad is being restored. Then a backup will be created automatically.

Both problems indicate that you have not yet completed the device recovery process. Wait for the recovery process to finish. If the problem does not go away after a long time and you are sure that the recovery is already completed, then try restarting the iDevice. And look carefully to see if all application icons are active (that is, not dimmed). If applications do not recover over time, then it may make sense to delete them and then install them again.

If you have any problems with backup and you have not found a solution, ask your questions in the comments, clearly describing the problems. Let's help as much as we can! :)

While backing up your iPhone or iPad to iCloud, there are a few common errors that may occur. The strangest of them is related to the fact that the process of creating a copy is not completed, while iOS does not give any recommendations on how to fix the problem. How to get rid of such an error is described in this manual.

Method 1: Delete the previous backup

Step 1. Go to the menu " Settings» → iCloud → « storage».

Step 2. Select " Control”, and after a backup copy of your device that was created earlier.

Step 3. On the page that opens, click " Delete copy". Note that the button appears after a short download.

Step 4: Confirm the deletion.

Immediately after that, try to create a new backup in the " Settings» → iCloud → « Backup copy».

Method 2: Back up iTunes

The error related to the inability to create a new iCloud backup is quite often solved by creating a copy through iTunes and then activating iCloud backup.

Step 1: Connect your iPhone or iPad to your computer and launch iTunes.

Step 2. In the iTunes window, select your device.

Step 3. On the tab " Review» check the box « This computer" and press " Apply».

Step 4. Click " Create a copy now” and wait for the backup process to complete.

Step 5. On your mobile device, go to the " Settings» → iCloud → « Backup copy” and activate the switch “ iCloud backup».

After enabling the backup function, the problem with the inability to create a backup should disappear.