The Hong Kong Post Department (Hongkong Post) is not an independent organization, but a structural unit of the Chinese postal operator China Post. Such a hierarchy was formed in 1997, when the former British colony of Hong Kong became part of the People's Republic of China, while maintaining autonomy in legislation and monetary matters, as well as its own representation in international organizations.
Rules dictated by Hongkong Post
Since China Post is part of the Universal Postal Union, its Hongkong Post department, in turn, is subject to the uniform requirements of the UPU. There is a list of restrictive and prohibitive rules that must be observed when using Hongkong Post services. In particular, international postal items accepted for shipment by Hongkong Post have restrictions on weight and dimensions, as well as content.
Weight restrictions. The weight of a small package should not exceed 2 kg, the weight of a parcel - 10 kg.
Size restrictions. For small packages: the minimum size of the item is 90x140 mm, the maximum size is no more than 900 mm in terms of the sum of length, width and height, no more than 600 mm for each of the dimensions. For parcels: no more than 1500 mm in length, no more than 3000 mm in terms of the sum of length and girth.
Content restrictions. A list of restricted or completely prohibited items for shipment is published on the official website of Hongkong Post. You should get acquainted with it immediately before the formation of the departure, because. the list may change.
Shipment tracking
Hong Kong Post is a modern service that sends parcels around the world. Tracking Hong Kong mail by number or receipt is done in a matter of seconds - no longer need to be in the dark waiting for a package. Hong Kong Post is committed to connecting people around the world. The organization is recognized as a leader in the express delivery industry, as it cares about its customers, developing and improving the quality of its work every year. Hong Kong Post implements modern technologies in order to make work even smoother and more efficient. The company aims to expand its already large network - thousands of post offices, sorting centers, courier services around the world.
The organization has more than 30 branches in Hong Kong, about a hundred more branches on other islands and several mobile branches for remote areas. Hong Kong Post specializes not only in the provision of conventional postal services, but also provides money transfer, logistics operations and retail. This service is very popular with online sellers, as the competitor company China Post has high downloads, due to which the delivery of the parcel may be significantly delayed. This is especially important during calendar holidays, when you want to please your loved ones, but gifts do not arrive on time.
In two counts
Using the Hong Kong Post Internet resource, you can quickly and conveniently check the tracking of postal items by ID. will make delivery even more convenient - now the customer will always be aware of the location of the parcel. The sender or recipient can track the ordered product or package from any country. Hong Kong Post provides postal parcel delivery services and is in high demand on marketplaces such as Aliexpress and TaoBao. Tracking a Hong Kong Post parcel by number is not difficult - you only need a unique postal number that is assigned to each shipment - it is indicated on the sales receipt, reported by the seller or placed on the page of the ordered product. The track code consists of several characters - this is the number of the postal item and the code, the code of the sending country. If the seller sends an identifier for tracking that ends in Latin letters HK, then your package was sent by Hong Kong Post.
Tracking Hong Kong Post by Postal ID number online will save you time and money. To be sure that the parcel will arrive safe and sound, you can use the services of Hong Kong Post. Register on the official website if you often order goods from foreign websites or use the services of logistics companies. For people who are not strong in English, there is a Russian-language resource.
Always at hand
The Hong Kong Post mobile app for iPhone and Android will allow you to track postal items by track number without the hassle. You can also use it to calculate shipping costs and get other mail information anytime, anywhere using your mobile device. It has a user-friendly design, quick access to key functions, tracking mail by ID. You can also calculate shipping costs for local and international letters and find out about postage costs for various services.
To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.
If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
The resource site makes tracking mail convenient and fast. You can track your parcel from any country at any time. Tracking of Hong Kong Post parcels is available on the site. Hong Kong Post provides postal delivery services and is in high demand on the Aliexpress and TaoBao marketplaces.
Nowadays, more and more sellers prefer to work with Hong Kong Post and not with a competitor. Hong Kong Post is less busy than China Post, which means shorter delivery time. This is especially true on the eve of major international holidays, such as New Year or Christmas.
Tracking your parcel on the site is very simple, all you need is to know a unique identifier code. This is the so-called tracking number, which is assigned to each package. For Hong Kong Post shipments with the ability to track, the tracking number looks like this: the first two letters are RX or CX, depending on the weight of the parcel, then nine digits are the number of the postal item and the code, the code of the sender country ends the sequence - HK. If the seller sends you a tracking number that ends in Latin letters HK for tracking, then your package was sent by Hong Kong Post, which may positively affect the delivery time.
For very inexpensive and small items, sellers often offer free shipping without tracking. You can trust the seller and issue a package without tracking, or you can choose a more expensive delivery method to be more confident in the safety of your shipment.
How to use the Hong Kong Post International Parcel Tracking Service
- specify the identifier of the Hong Kong Post postal item;
- enter this number in the search bar on the site;
- if you want to save information about your parcels of Hong Kong Post or other postal operators, register in your personal account;
- you can subscribe to automatic notification of changes in the status of the mailing.
Hongkong Post is an independent division of China Post. Among the sellers on AliExpress, this carrier is very popular because it works much faster than the main Chinese carrier China Post. Sometimes it acts as the main free shipping option, and in some cases it is offered as an alternative method for an additional fee.
Depending on the type of cargo, all shipments are divided into 3 categories, each of which is sent by a separate division of Hongkong Post:
- Hongkong Post Air Mail accepts small packages weighing up to 2 kg.
- Hongkong Post Air Parcel is responsible for parcels weighing up to 10 kg.
- If you need to send a parcel with a larger weight (up to 31 kg), then you should choose the Hongkong SpeedPost method.
In addition to weight criteria, there are also size restrictions for international mail (IGO). So, for a small package, it is necessary that its two dimensions (two sides) exceed 9 and 14 cm, but none of the sides should exceed 60 cm. In this case, the total value of all three dimensions (H + W + D) should not exceed 90 cm
For parcels, a limit of 1.5 m is set for any of the dimensions, as well as the total value of all dimensions of 3 m.
When registering an IGO in Hongkong Post Air Mail or Parcel, the sender may, at his discretion, register it (in this case, tracking of the parcel along the entire route will be available) or refuse to register in order to save on delivery.
In the Hongkong Post service, all registered MGOs receive a special 13-digit track number, by inserting it in a special field on the website or (if the recipient is from the Russian Federation), as well as in the tracking form on, you can get information about the current status of the expected parcel.
The track numbers of registered shipments issued by Hong Kong Post have the following structure:
- R*987654321HK - tracking number template for a small package weighing up to 2 kg.
- C*987654321HK - tracking number template for a parcel weighing from 2 to 10 kg.
- E*987654321HK - Hongkong SpeedPost EMS parcel tracking number template.
The symbol "*" replaces the English letter (A-Z), which is part of the unique IGO number - the letter of the Latin alphabet, which ensures the uniqueness of the number, taking into account the next 9 digits. A pair of final letters "HK" - the international code of the country, in our case, Hong Kong.
Parcel tracking statuses
All IGOs made through Hongkong Post receive the following statuses during the delivery process:
- The item (С*xxxxxxxxxHK) was posted on 05-02-2016 and beign processed for delivery to the addressee
- Destination - "country of the recipient". The item (С*xxxxxxxxxHK) left Hongkong for its destination on 09-02-2016 The package left Hong Kong for its destination on 09-02-2016].
Subsequent statuses are not displayed on the Hongkong Post website, and you can find them out on the website of the "recipient's country" or using the form.
On Aliexpress, it is indicated that the delivery of orders sent by Hongkong Post Air Mail or Parcel services takes from 15 to 50 days. During major holidays and other significant events, during which transport companies are overloaded, delivery times may increase.
Features of SpeedPost shipments
The SpeedPost division was established in 1973 and is part of the parent company Hongkong Post. His area of responsibility includes international courier delivery. SpeedPost has almost 2000 points in Eurasia and more than two hundred delivery points located throughout the rest of the world. The company's services are used by many small and medium-sized businesses and individuals. Trust is earned by years of reliable work and high quality of services provided.
Especially popular with this company is express delivery to major countries and cities, which is carried out by a team of professional couriers. The SpeedPost network is constantly growing, covering more and more territory. To make the work more efficient, the company cooperates with the official postal companies of nine countries: Correos Post, La Poste, United States Postal Service, Australia Post, British Royal Mail, Korea Post, Singapore Post, China Post and Japan Post.
Hong Kong Post's Speed Post division is part of the international EMS express mail network.
SpeedPost services for orders from AliExpress are offered by sellers solely as a paid primary or alternative shipping method. This is due to the very high cost of such shipments. In order not to be unfounded, here are a few examples of the cost of shipments to the Russian Federation:
- Sending a weight of 1 kg will cost the customer $ 287
- A package weighing 10 kg will cost $1200 for a multipack and $1430 for a standard package.
- A package with a maximum weight of 30 kg will cost 3216/3630$ for multipack/standard.
As you can see, this delivery is not affordable for everyone. But the company can justify such a high cost with very fast delivery. Such shipments are guaranteed to be delivered within 1 to 5 days. At the same time, all parcels receive an international track number, which, of course, tracks without any problems.
