Vodafone in Ukraine: was there an SMS or how not to "get" on a daily payment. Out of Vodafone package? Connect your own new Vodafone minutes to other operators

Everyone knows the bright and memorable logo of the company, and even those who do not use its services. The abundance of information about tariff plans, changes in customer service conditions, billing novelties or hot promotional offers can confuse those who want to make the best choice of Vodafone service. The company pursues an active information policy, posting information not only on its official website, but also in the form of outdoor advertising in large settlements. With the help of this article, it will be easier for you to understand what services the company provides, what new tariffs it offers, fresh promotions, great deals, and the like.

Vodafone Ukraine: company details, basic information

Vodafone is a British technology services brand that dates back to 1984. Since its inception, the company had a different name, had a different legal status and shareholder structure. We will not delve into the specific details of the company's transformations, we will only note that in 2015 the company entered the Ukrainian market of mobile operators.

To date, the legal name of the company operating in Ukraine is PrJSC "VF Ukraine", it is registered in Kiev and entered in the register of telecommunication service operators under No. 47. The company's activities are carried out in the legal field of the current legislation of Ukraine, including the Law "On consumer protection".

In two years, Vodafone's popularity has reached high levels. The company has won a multi-million audience of users and strengthened its position in the market. As of today, the company's total capitalization is estimated at $21.7 billion, which makes the brand the most valuable in the UK. Vodafone services in Ukraine are used by 20.9 million subscribers.

The official website of Vodafone www.vodafone.ua contains complete information about the company's activities. In particular, in the section "About the company" you can find a detailed description of:

• Company history
• Composition of leaders
• Terms and conditions of service (service provision)
• Licenses on the basis of which activities are carried out
• Contacts

Vodafone Ukraine main services

Vodafone service is extensive and diverse and has several directions. In particular, services are divided according to consumer specifics into services for individuals (private clients) and corporate clients. Our review focuses on services for ordinary users who use mobile communications on a daily basis and need access to mobile Internet. Vodafone services for individuals include:

• Voice communication through mobile calls
• Data transfer and access to the Internet using 3G, 4G technologies
• Sending and receiving sms/mms
• Roaming and calls abroad
• Fixed Internet access
• Money transactions (account replenishment, money transfer, Vodafone Pay)
• Entertainment (Vodafone TV, -Books, -Music, GOOD "OK)

Vodafone Ukraine tariffs: basic plans for prepaid customers

The tariffs of a telecommunications operator depend on market conditions, the state of the economy, the current exchange rate and many other factors of influence.

Vodafone Ukraine does not act as a monopolist in the telecommunications market in Ukraine, therefore the new Vodafone tariffs are not a way to dictate their terms, but a common practice of all large companies that are providers of various services.

Vodafone Ukraine provides a high level of service and modern technical capabilities for the smooth operation of mobile communications in all corners of Ukraine. A report on the quality of the company's telecommunications services is posted on the official website in the section "About Vodafone" - Quality Standards.

The geographical coverage of Vodafone Ukraine services covers the entire territory of Ukraine. Almost all major cities and towns have Vodafone Ukraine network coverage.

Billing of Vodafone Ukraine telecommunications services occurs from the first second, the price includes the duration of the call per second. The tariffs include VAT and a pension fee of 7.5%.

When choosing a certain type of tariff plan, its duration is at least 28 days. The service is not available for a shorter period. Detailed information about the Vodafone tariff (calls, mobile Internet, etc.) is publicly available on the company's website in the "Tariffs" - "Prepayment" section.

The presentation of information is made so that the client can intuitively find the information of interest to him. If assistance is required, the subscriber can contact the company's operator through an interactive online messenger.

The client receives information about Vodafone tariffs online or by contacting the phones listed on the site.

For private clients, the following plans are currently in effect:

• supernet;
• family;
• device.

Vodafone SuperNet has special tariff lines that are similar in terms of types of services, but differ in volume: the more minutes of calls or access to online services, the higher the price of such a tariff plan. What is included in these packages, what are the favorable Vodafone tariffs - in the next section.

Vodafone SuperNet: modern tariffs for active people

A feature of Vodafone SuperNet tariff plans is complete freedom of communication for subscribers using mobile communications and high-quality Internet. Depending on your needs, you can choose the best price for your tariff plan. Please note that the term of all plans is 4 weeks or 28 days. Please refer to the table below for terms and conditions.

Vodafone FAMILY Plus: affordable communication for everyone

This tariff plan was created for people who do not need a lot of Internet and other additional services. Its target audience is older people from 50 and above.

Vodafone Device: plan for smart device users

The Vodafone Device tariff plan was developed by the company with an emphasis on broad access to the Internet. This service package includes:

• Internet access 2G | 3g | 4G
• Providing access to the most popular social networks
• Phone calls within Vodafone Ukraine network
• Outgoing offline to other phones
• Outgoing outside Ukraine
• Messages (including abroad)

Vodafone Device has three packages, the cost of which depends on the completeness and duration of the service. Vodafone Device (S, M, L) will cost users 45, 50 or 90 UAH.

Vodafone Device package subscribers have the opportunity to use the "Year without monthly fees" service. By paying in advance for the service for a year, the client wins in price savings and eliminates the need for monthly replenishment of the account. For each of the tariff packages mentioned above, the cost of the annual service will be UAH 450, 500 and 900, respectively.

Obviously, the customer thus saves about 17% of the total annual cost of the package. To switch to a new tariff, call *365#. Check the correctness of the transition and the status of the service *365*1#. You can connect to the Device tariff plan using the same methods as indicated above for other tariff plans. Go to number *500*7#.

Archived rates Vodafone Ukraine

Here are tariff plans, migration to which is not available, but they can function with old subscribers.

Vodafone Light+: terms and conditions of connection

Simple and transparent tariffs, the minimum set of the most popular services - these are the features of this tariff plan, which will appeal to young subscribers, students and schoolchildren. The price of such a tariff package is 40 UAH.

If within seven days the subscriber decides to switch to RED EXTRA S, M, L, then it is enough for him to pay the difference in cost. Starting from the eighth day, the standard transfer payment rule applies.

For Light+ users, there is also the action "Rik without subscription fees", which was mentioned above. The advance payment for the year of using the service will be UAH 350. Connect by number *365#, check the validity of the status *365*1#.

Vodafone Unlim 3G Plus: new popular service package

Tariff package worth UAH 90 (for 4 weeks) provides unlimited calls within the network, 1 hour 40 minutes to other phones, non lim Internet and calls abroad costing UAH 1 per minute.

To become a user of such a Vodafone service package, you must purchase a full starter package for a month or (if you are already a user of another tariff plan) pay the full price of the package.

Since 02/01/2018, Vodafone Ukraine has revised tariff plans in the direction of increasing their cost. Now the cost of Unlim 3G Plus tariff plan is UAH 90. for 28 days instead of the monthly fee of 75 UAH, which was earlier.

To update the service, you need to restart the phone by turning it off and on again. In such a simple way, information about the demanded tariff plan is updated.

Vodafone Red Extra: base price of tariff packages

Vodafone Red Extra has several subspecies of tariff plans, which differ from each other in the amount of traffic on the Internet, calls abroad or to phones of other mobile operators. Calls in the network are unchanged for all tariff plans and are unlimited. As you can see in the table below, the cost fork ranges from 55 to 170 UAH.

Vodafone Red Extra S: billing conditions

• Internet (100 MB) - 5 UAH, for daily tariffs, the maximum number of packages of 100 MB before the end of the day should not exceed 20.
• Price 1 min. conversation with a subscriber of another network - 50 kop/min
• Every month you need to replenish the account by 70 UAH
• For use (for daily tariffs), a fee for calls in the Vodafone network in the amount of UAH 2 is charged, regardless of whether they were in demand or not.

Vodafone Red Extra M

• Calls to phones of other operators - 50 kop/min
• For daily tariffs, unlimited outgoing calls in the network will cost 2 UAH per day. The fee is charged regardless of the use of the service.
• Number of calls to other networks 2 hours 30 minutes. Monthly package costs 105 UAH

Vodafone Red Extra L

To activate the Vodafone Red package, the customer either purchases a new package or upgrades to a new plan according to the conditions. You can switch to a new tariff plan yourself by calling *101*444#. The client can check the correct connection by dialing *101*4#.

It is important for the correct calculation in a new way to complete all open sessions of Internet surfing or other online operations. If this is not done, the system will calculate according to the old algorithm.

How to check your SIM card and phone for 4G LTE readiness?

Vodafone Ukraine subscribers can check their mobile phone and SIM card for fourth generation network support. To do this, you just need to enter the USSD command: *222#

How to call a Vodafone operator?

Vodafone in Ukraine has introduced the separation of numbers by which you can reach the support service. To find out how to call a Vodafone operator, you need to remember what type of service is assigned to the client.

Subscribers who have not signed a contract and use prepaid communications, as well as customers who have signed a contract, can contact the support service in the following ways:

1. By calling 111. Calls from the numbers of this mobile operator are not charged. It is not recommended to use this method from numbers of other operators - the call will cost too much. If you do not want to listen to a large amount of unnecessary information, then before calling the operator on Vodafone, you can do the following:
   • After dialing the number, an answering machine starts. You should not spend more than 1 second listening to it.
   • Next, press button 3. Sounding of the information in this section begins. Also, do not listen to it for more than 1 second.
   • After that, you need to press the 0 button and wait until the connection with the operator occurs.
2. Those who do not know how to call the Vodafone operator from a landline number and not pay will need to remember the number 044-24-0000. This will be especially convenient for residents of the capital, who do not have to pay for long-distance calls.
3. Via the Internet on the official resource of the company.

If you are a corporate client, then you can call the Vodafone operator using one of the following methods:

• Call 044-24-0000-1. This number is intended for key clients of the company. These are corporations that have more than 20 numbers.
• By dialing 044-24-0000-4. This number should be used by customers who have up to 20 numbers of this operator.
• Using the online chat on the official website of the mobile operator, available to key customers.

How do I check my bill and plan package?

With the help of USSD requests, Vodafone subscribers can get a lot of useful information, such as, for example: the balance on the main and bonus accounts, the name of the tariff and the scope of services included in it, etc.

USSD codes for prepaid tariffs differ from contract ones.

Roaming Vodafone Ukraine: tariffs for Europe, Russia, Egypt and the UAE

The company offers several tariff plans for profitable roaming for individuals at a price of 60 to 150 UAH per month.

• "Visa-free weekend" - profitable roaming in European countries for 3 days
• "Roaming like at home" - profitable roaming in 16 European countries for 7 days
• "Poland, like at home" - roaming in Poland at competitive rates for 1 day or 1 month
• "Ukraine online" - roaming in Russia for 7 days
• "Hot vacation" - Roaming in Egypt and UAE for 7 days

These plans include incoming and outgoing calls to Vodafone Ukraine networks and to other mobile operators, calls to telephone numbers of the country where the subscriber is located, and calls to other countries. In addition, mobile Internet and SMS messages.

Vodafone Ukraine: quality of service, social initiatives

Vodafone Ukraine is a modern mobile operator. The quality of services is controlled by state bodies, in particular, the National Commission for State Regulation in the Sphere of Communications and Informatization (NCRSI).

The company implements charitable social projects, providing assistance to children from low-income families, supporting a blood donor hotline in Ukraine. The company has developed the Smart Routers program, which includes walking routes (including excursions) in various cities of Ukraine.

Vodafone Ukraine operates through a team of professionals, considers human resources as one of the most important factors in achieving success in the market. For those wishing to start or continue a career in Vodafone Ukraine, vacancies are offered, a list of which is published on the website in the "Vacancies" section.

Vodafone Ukraine: contacts, customer feedback

Vodafone Ukraine has its own pages on social networks, which contributes to closer communication with subscribers, solving problems or publishing company news. A broad and open presence on social media is also indicative of business transparency and customer focus.

The Vodafone operator is constantly working on creating new unified tariff plans that could meet the needs of most users. But all clients are individual, so the number of services included in the tariff, for especially active ones, may not be enough. How to stay in touch and not incur financial losses?

To keep in touch without additional expenses, you just need to independently activate a new package of services from Vodafone. How to do it - we'll tell you!

Reactivation of the service package

All users of the Vodafone operator know that as soon as the paid product package ends, communication continues under the new conditions.

If there are not enough funds on the account, then outgoing calls and Internet traffic become more expensive, since daily billing is connected. Thanks to a sound Vodafone policy, this can be avoided if you know how to activate a new set of services and options for a month.

Activate the service package using the USSD service. It allows you to connect the service from Vodafone instantly and without charging a service fee. You only need:

• dial the package activation combination, which is the same for all tariffs: *101*444#;
• press the call key.

As soon as the activation code is sent, you should check the status of the Vodafone tariff plan by sending a request *101*4#.

In order for the service to be activated by MTS, before sending a command, it costs an amount at least equal to the cost of the tariff plan for a month.

For which tariffs is available

Vodafone currently offers several telecom products where this option is available:

• line SuperNet and;

Service cost

Those Vodafone subscribers who have activated a monthly package at least once know that the cost of the service is equal to the cost of the standard top-up amount. Since to independently update the set of services included in the tariff plan, you need to have exactly as much money on your account as is required to pay the basic cost of the set for a month in Vodafone.

For example, when updating a package with an independent connection of a new package, there should be 65 UAH on the account.

Today, almost every client of the Vodafone mobile operator has a unique opportunity to receive bonuses for using various services. These can be mobile communication services, including payment for the mobile communication itself.

Unique opportunity to get 1000 bonuses

There are a lot of unique offers that make it possible to get bonuses. But besides the standard methods, there are a number of additional and special offers to get bonuses. One of these is the opportunity to make a joint card of the mobile operator Vodafone and Alfa Bank.

The main advantages of this special offer:

• after a person has received a card, he will automatically receive 500 bonuses;
• if the user uses his card very actively, he will also receive 500 bonuses;
• when making each purchase for 100 UAH. it will be possible to receive 20 additional bonuses;
• a unique opportunity to arrange an installment plan for any possible purchase that will exceed one thousand hryvnias;
• all applications for obtaining a card can be very easily processed over the phone;
• the card will be delivered to absolutely any city in the country;
• such a unique offer will also be available to residents.
• You can start using the unique bonus program right now.

All users who use a prepaid tariff will be able to activate such a unique opportunity by sending an SMS message to the short number 820. The text of the message must contain the number 5. After activating this function, the subscriber will use the mobile network in the usual mode for him. But at the same time, he will be able to receive additional bonuses for expenses from his account.

If a subscriber spent 1 hryvnia to pay for mobile communications, then he will receive 1 bonus to his account. You can get an additional 5 bonuses if the subscriber uses the Internet at midnight. Many customers who already have an activated bonus program do not need to do anything else, since the bonus program will work automatically. No additional action needs to be taken.

Important! Only prepaid users can receive bonuses for using mobile internet.

If the subscriber has a tariff on a contract basis, the bonus accrual service is installed automatically. You don't need to activate anything else.

Checking the number of Vodafone operator bonuses

There are several ways to check the amount of bonuses already accumulated.

1. If the customer uses a prepaid rate:
   1. request to the number *777*1#;
   2. send a free SMS to 20172.
2. If the subscriber uses a tariff on a contract basis:
   1. send a request to *110*14#.

Where can I spend all the accumulated bonuses

All bonuses that users can receive in the Vodafone or MTS network, they can spend on the purchase of goods and services from all partners of this mobile operator.

What you can use the accumulated bonuses for:

• booking different rooms in hotels;
• for the purchase of chemicals, perfumes and cosmetics;
• payment for services in different cafes and restaurants;
• payment for purchases of equipment for houses and summer cottages;
• services from travel agencies;
• purchase of different clothes and shoes, both for adults and children;
• refueling vehicles;
• buying tickets for various concerts and events;
• home delivery of food;
• buying books;
• purchase and subscription to various newspapers and magazines;
• the ability to play games online.

If the subscriber does not want to use bonuses to buy things or services, then you can pay your mobile bill with bonuses or order additional services. All this can be done in the mobile application from Vodafone or simply send a special request.

You can order the following services, which are paid for with the help of accumulated bonuses:

• free one hundred minutes in the Vodafone network;
• free twenty minutes to other operators;
• five free minutes for calls to other countries;
• free ten minutes for international calls;
• the possibility of a 10% discount on mobile communications;
• receiving ten hryvnia.

Given the particularly difficult economic situation in the eastern regions of the country, MTS offered all subscribers in the Donetsk and Luhansk regions the Vodafone Standard tariff. Residents of other regions can also use this. The tariff plan is particularly fair, because the subscriber will pay for services only on the days when they are used.

In order for the tariff from Vodafone "Standard" to work, it is not enough just to transfer to such a one, a prerequisite is to replenish the account. The subscriber has the opportunity to top up once a month (60 UAH), or every day or on those days when you need to order a package of services. In the latter case, the account must have at least 3 hryvnia.

After that, the user will be able to communicate within the network as much as he wants. You can call representatives of other mobile operators, as well as landline numbers across the country, at a price of 1.5 hryvnia per minute. A little more expensive - in hryvnia - will have to pay for every minute of conversation for those who call landline numbers and MTS subscribers in the Russian Federation.

Text and multimedia messages in Ukraine are charged at 1 hryvnia per message. As for SMS messages abroad, for each such message, as Vodafone Standard suggests, the user will have to pay 3 hryvnias.

In the case of a monthly subscription, the service package will be provided for 30 calendar days.

Internet

When ordering a service package, the user will also be able to count on 50 MB per day (in the case of a daily order of services), or 500 MB for 30 days for using the Internet. Vodafone "Standard" allows you to watch movies online, listen to your favorite music, download books, play online games and all this at a special speed - 42 Mbps / s. This version of the Internet is called 3G. The user does not have to check his limit often, because after the end of the "issued" megabytes, a cm-notification about this will come. If the subscriber continues to use the Internet, 5 hryvnias are debited from his account, but an additional 100 megabytes will be issued for using 3G. It is allowed to order 20 such packages per month. You can check how many more available megabytes are left thanks to the combination: 101 501 #. The subscriber can refuse such a service by dialing on his phone: 101 502 #. After the refusal, the subscriber will no longer have access to the 3G option, o he will be able to freely use 2G Internet, that is, with a maximum speed of up to 32 Kbps.

Subscribers who decide to order the "Standard" package from Vodafone can use the "Beep" service. Such validity period is 7 days after the monthly replenishment (60 hryvnias in one payment). All subsequent days will be paid. So, on the 8th day after replenishment, 3.19 hryvnias are withdrawn from the subscriber's account. For this relatively small amount, Gudok will work for another 7 days. After that, 3.19 hryvnias will be withdrawn again, etc. It is worth considering that funds are withdrawn in advance. The melody is chosen by the user himself.

If such a service is not of interest to the subscriber, he can independently refuse it. To do this, send a message to number 700. In the text of the SMS, write "OFF".

The "Standard" tariff from Vodafone allows you to use the "Smart Messenger" service. This means that the subscriber can use services and applications completely free of charge and unlimited, such as:

• whatsapp;
• ICQ;
• viber;
• Google Talk;
• Voxer;
• skype;
• Message;
• facetime;
• imo.

In addition, "Smart Messenger" allows you to send 150 SMS messages to subscribers of any network. For using the service, the subscriber must pay 2 hryvnia per day. Users should be aware that Smart Messenger connection does not allow sending free messages abroad.

The advantage of the "Standard" tariff plan is that it allows you to activate the "0 abroad" service. Its peculiarity lies in the fact that the user does not have to pay for the first 10 minutes of the conversation. Starting from the first second of the eleventh minute, each minute of the conversation will cost the subscriber 5 hryvnias. Connection fee is 2 hryvnia.

When the “0 abroad” service is activated, other tariffs for calls outside the country automatically stop working, in particular: “Mobile abroad”, “Available abroad”.

It should be noted that not all numbers can be called using this tariff. So, the following UK numbers are excluded from the list: +4470, +4470. You can find out the full list of available numbers on the official website of Vodafone, MTS, as well as from representatives of this network.

In order to activate such a service and have free minutes for talking with foreign friends, you need to dial the combination: 101 61 #. To refuse "zero" you need to dial: 101 63 # . To check the status, that is, whether the service is active and how many minutes are left, you need to use the dial: 101 62 #.

Roaming

While abroad, a Vodafone subscriber who uses the "Standard" tariff plan has the opportunity to connect one of the options provided for such a case.

1. Bon Voyage. Allows you to make outgoing and receive incoming calls while in Slovakia, Russia, Ruminia, Belarus, Poland, Moldova, Hungary for 3 hryvnia per minute. If the subscriber is located in any other countries, then a minute will cost 7 hryvnias. Additionally, you will have to pay for the connection for outgoing calls - 1.99 hryvnia. After connecting the service (cost UAH 35), the subscriber will be able to use it for 7 days.
2. "Poland at home" The service was created specifically for communication in this country. After ordering, the subscriber is provided with free minutes: 20 if the service is ordered per day, and 200 if it is necessary to order it for a month. The cost of a package of minutes is 20 and 99 hryvnias, respectively.
3. "Free Weekend" Depending on where exactly the person is located, you can order advantageous packages of minutes: "Europe and CIS", "Worldwide", "Free Incoming Day".

Vodafone "Standard" is valid throughout Ukraine without exception. Users can either purchase a starter pack with this plan or "transfer to it" from their current plan.

By decision of the company's management, from February 2018, the Standard plan becomes the only one available to residents of Donetsk and Luhansk regions without fail. Such a decision, as comments on social networks, on thematic forums and evidence from the domestic press, make clear, received a particularly critical negative assessment, because in the case of a daily payment for the service, subscribers will have to pay 90 hryvnia per month for communication.

At the same time, representatives of the MTS company consider the proposed tariff plan to be fair and even profitable. The user pays for communication services only when he needs to communicate with friends, relatives.

The increase in the price of services in MTS is associated with significant costs for repair work. In a war zone, as a result of shell explosions, the optical fiber of cables is often destroyed. Accordingly, the company spends more money on resuming communications.

To switch to a tariff plan, the user must dial the following numbers and symbols: 101 901 # or call the user. You can talk unlimited within the network immediately after the subscriber receives an SMS confirmation of the transition.