Find out if the mail has arrived or. What you need to know when receiving a parcel at the Russian Post? Delivery address and recipient details

Tracking the movement of goods ordered on AliExpress from China is very simple. Many customers of the site are attracted by low prices and free shipping, only orders from China take from 15 to 60 days. There are several options for how to find out that an order from AliExpress has arrived in the mail.

Where is the parcel?

As soon as the seller informed you that he sent the order to the destination, you can start tracking the movement of the goods. In most cases, the entire path is tracked, but sometimes only in Russia. To know for sure where your order is and the day it will arrive at your post office, you must follow these steps:

Download the application "Russian Post" or "Where is the parcel" on your smartphone.
Enter the track number indicated by the seller on the order page in the special field.
Click the "Track" button.
See the location of the parcel.

For a detailed overview of the functionality of the Russian Post and Where is the package applications, see the videos:

You can see where the goods are from AliExpress in the official mobile application and on the website. But all notifications are shown there in English, so it's best to use the apps mentioned above.

If you have made an order on the AliExpress website for the first time, you will probably have questions:

What is a track number?
What to do if the parcel is not tracked?
The order has arrived, where can I get it?
There is no parcel in the post office, where to look?

You can find answers to them below.

Each paid order, when sent to the buyer, the seller assigns its own unique number, consisting of letters and numbers. If he didn't, there could be one of two reasons:

forgot to include the track number;
did not complete the sale and purchase agreement.

In this case, you must contact the seller and request that the order be assigned a unique number. Without it, it will be impossible to track the package through the application or website.

Money is credited to the seller's account within 3 days. During this time, the application on your smartphone will write "Your payment is being verified." After the transfer of funds, the seller will send the parcel to the destination, the dispatch time is different for everyone, but does not exceed 10 days. If the order was small, then, most likely, it will go by ground transport, because it is unprofitable for the seller to pay for the flight, which is more expensive than the order itself. Basically, this situation occurs with orders less than $20.

It will be impossible to track the parcel even if inexpensive postal services carry it from China. The cheapest ones are "China Post Small Packet Plus" and "Posti Finland Economy". If the seller used the services of these carriers, in the first case, the order is tracked only to the Chinese border, and in the second case, the goods can be tracked within Russia only after 3 weeks. But before sending, you can talk with the seller and convince him to send your order by regular mail, because the assignment of a track number when sending by the two postal services listed above is not provided.

The main thing when waiting for the goods is not to worry. The track number also costs money, so if the order is small, the Chinese usually save by assigning an outdated number to the parcel or not doing it at all.

But even those goods that cannot be tracked arrive anywhere in the world within 2-3 weeks, and stay longer than 60 days.

The order has arrived, where can I get it?

When ordering on the AliExpress website, at the very end, you will need to enter the recipient's address. Everything is registered: index, country, region, locality, street, house, apartment. Only if the house is private, the apartment does not need to be indicated, otherwise confusion may arise at the point of issue of the order. The index, if you have doubts about its correctness, is also better to clarify, then the parcel will not get lost between post offices.

The order can be received directly at the post office, only small things that fit in an envelope are delivered to the house.

If the application is installed on your smartphone, then upon delivery of the goods to the point of issue, a notification will pop up that the package has arrived. You can safely take your ID and go to the post office. In the event that it is not possible to track the location of the parcel, the option would be to go to the post office yourself and ask the employees about the arrival of the order. Of course, in exceptional cases, system failures may occur when a program or website writes that the parcel has not yet crossed the border, but in fact it has already been taken from the post office and taken home.

Another notification option is mail notification. When Russian post offices are busy, this option does not always work. You can wait until the postman puts a small inconspicuous piece of paper in the box with a notification that the package has arrived and you can pick it up. But even in this case, you need to carefully review the delivered correspondence, because the notification may fall between the pages of newspapers. Abroad, postmen bring parcels to your home.

On some parcels, the recipient's phone number is written so that the postal employee, having received the order, calls the client and informs about the delivery. Some branches of the Russian post office practice the service of SMS notifications from online stores.

Parcels sent outside of Russia are stored at the post office for 2 months, Russian branches keep only a month. In the event that the customer has not picked up the parcel within a month, the post office sends it back.

After receiving the order in the application, it will be necessary to confirm that the package has reached the addressee and everything suits him, this will increase the rating of both the seller and the buyer. A seller with a high rating is included in the list of reliable sellers, the number of orders from this will increase. The buyer, by increasing his own rating, reduces the risk of being ignored by AliExpress sellers.

There is no parcel in the post office, where to look?

First you need to make sure that the application shows the notification "Parcel delivered". If less than 60 days have passed, then you can wait. Surely some carrier hastened and ahead of time marked his arrival. Another option is to ask the postal workers to look again.

Remember if you entered the postcode and address of the place of delivery correctly. If everything is correct and the waiting period is already long enough, you can write to the seller that the order has not been received. In this case, the money will be returned to you. But there are times when the money is returned before the goods find their buyer, it’s up to everyone to pay or not.

China has a separate arrangement for the delivery of goods to Russia: a guarantee for delivery from 60 to 90 days, which is 30 days more than the whole world. Therefore, the main way to find out where the order is from AliExpress or whether it came to the post office is to track it through the application by the track number.

Before placing an order, carefully read all the instructions regarding the operation of the AliExpress website. There are few scammers, but they do exist. Be carefull. Always ask the seller for a track number, even if in this case you have to wait for your order a couple of days longer than expected.

There are cases when the postal service "lost" the order, and the buyer, due to the inability to track the movement of goods, made a gift to foreign neighbors without knowing it.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

0°

Many buyers who make their first purchase on a well-known trading platform are wondering how to find out that a package has arrived from Aliexpress. There are several ways to find out this information.

Aliexpress is a popular service through which buyers can purchase goods directly from Chinese sellers. A feature of the trading platform is not only low prices, but also the opportunity to take advantage of free shipping. But the purchased goods are delivered by mail for a long time (from 15 to 60 days).

After completing the checkout and making the payment, many buyers are concerned about how to find out if the package has arrived in the mail from Aliexpress. If you are one of those people, then the information below will be useful to you and help clarify your questions.

Tracking by track number

The easiest way to find out that the package has arrived is to track by the track number. It allows you to be aware of where the purchased goods are located. When the order arrives at the post office, a message appears during tracking that the order has arrived at the place of delivery.

You can find out this number on the page of the placed order. The seller indicates it immediately after the shipment of the goods. You can also contact the seller directly if he forgot to provide this data.

You can track the journey of the goods by the track number using special resources. You only need to do a few things:

Enter the specified track number in a special search form.
Click the "Track" button.
Look at the information about where the package is located.

Mobile applications

To constantly be aware of the location of the parcel and find out in a timely manner that the goods have arrived from Aliexpress, special mobile applications will help. You can install the application on your phone and track the parcel anywhere.

The undeniable advantage of using this method is that when the parcel is delivered to the post office, a notification will come. You will only have to go to the post office with a passport or other document that proves your identity, and pick up the ordered goods.

But keep in mind that you can use the mobile application only if you have a track number, since tracking is impossible without it.

If there is no track number

Sometimes the tracking number is not displayed on the page after the order is shipped. This can happen for several reasons:

the seller forgot to indicate it;
The seller did not provide this service.

If the party sending you the goods did not indicate the track number, try contacting them. Perhaps the person simply forgot to enter the necessary numbers and letters.

Sometimes sellers do not issue track numbers, because they need to pay for it. In the case when the cost of the order is small, the service will be at a loss to them. But if you do not have a tracking number, do not be upset, the package will still be delivered.

When the goods arrive in the mail, you will receive a written notification. Postmen usually throw it in the mailbox, so carefully review its contents. Don't rush to throw out the ad because you can throw out the notification along with it.

After a written notification has arrived from the post office, you can take your passport and go to the office to pick up the package. Please note that when tracking the goods by the track number and receiving a notification of delivery to the place of delivery, you can go for the parcel without waiting for a mail notification. Most importantly, do not forget the documents proving your identity.

If you are thinking about how to find out when an order will arrive from Aliexpress, if there is no track number, please note that delivery is carried out within 15 to 60 days. After two weeks from the date of sending the order, carefully review the contents of the mailbox.

If it seems to you that the goods have not arrived for a long time, go to the post office and check if the order has arrived. Sometimes a notification can get lost because it is on a small, inconspicuous piece of paper. You need to find out about the parcel in the branch whose postal code you indicated during registration.

P.S. Friends, when shopping in online stores, be sure to use. As they say, saved - it earned!

On this I want to say goodbye to you, all successful shopping!

The easiest way to track the movement of a parcel is to use a postal ID. It is a code consisting of 14 characters. If you are waiting for a parcel that was sent from the territory of Russia, then it will contain only numbers, if from abroad, then Latin letters and numbers. Information on how to find out the parcel number can be obtained here - How to find out the parcel number.

In order to track the parcel in this way, you must enter an identifier on the official website of the Russian Post. It is also necessary to enter the control code, after which all information about the movement of your parcel will be provided: did it arrive at the post office or not, and at what stage of processing is it.

Mail notification

After the parcel arrives at the specified post office, the addressee must receive a notice of arrival. The notification number must match the parcel number indicated by the postal worker on the parcel. The postal notice states:

post office number (if there are several in the city);
type of postal item (large or small parcel, package, EMS parcel);
parcel weight;
date of arrival of the parcel.

It should be remembered that the parcel can be stored free of charge at the post office for five days. For all subsequent days, the recipient may be charged.

Post office

If you checked the presence of the parcel via the Internet, but the mail notification did not arrive, you can contact the post office and check if your parcel is there. You can also get this information by phone by calling the post office.

Information for the sender

If you poisoned the package with a notification, then after the other party receives it, you will receive a written notification of receipt of the package.
The sender can also track the movement of the parcel using the Internet service. If the parcel has not yet arrived, he will receive information about where the parcel is now and what inter-exchange sorting points it has passed.
You can also contact the post office and clarify the necessary information with a Russian postal worker.

If you need to find out how much the parcel is, you can find the information here - How much is the parcel in Russia.

Is it possible to find a parcel at the post office without a track number?

Such a problem. My daughter's birthday is coming soon (1 year old). First birthday and all. On ali express I ordered very necessary and important things for her. There is very little time left, and there is still no parcel. More precisely, the tracking information breaks off in Moscow. In Russia, the number is no longer tracked. Our fucking mail of Russia! Can I come to the post office and find a parcel without a track number, for example, by address or last name?

Somehow I was also waiting for a parcel, but it was still not there, I went to the post office with a passport to find out where my parcel was (before that, the receipt had not been delivered and the parcel had gone back), to which the postal workers told me that the parcels were checked only by number and last name and their address is not checked. Now, regarding Ali Express, the parcel from there can take up to 2 months and arrive not as a parcel, but as a small package, which means that the package is without stamps and barcodes like on parcels, but like a regular letter in an envelope in this case too she won’t have a track number, but they can put it in the mailbox if the size allows or put a note that you need to come to the post office for the package. I received it several times. Apparently they save so much to pay less for shipping from China.

Free legal advice:

You can find a parcel at the post office without knowing the track code, but by giving the mailers your full name. Only, an important clarification, such a parcel can be found if it was sent, and sent specifically to you. There are cunning sellers on Aliexpress who can give the buyer someone else's tracking code for a parcel with a similar receiving address. But maybe it’s true, the package was simply lost in the bowels of Russia. Go to the post office, give your address and full name and ask if you have any parcels. If not, write to the seller from whom you bought the product and explain the situation. If the buyer protection time is running out, ask for an extension. If he refuses, or will pretend that he does not understand what you want from him, open a dispute for a full refund of the cost of the goods. But it is worth remembering that parcels can reach us for several months. First, ask the seller to extend the protection period, and you will dance from his answer.

As personal experience shows, you can get a parcel, a small package and a parcel at the post office without knowing the tracker number without much difficulty. You just need to have a document proving your identity (passport) with you and give the address of the recipient. Naturally, all this data must match what is written on the package itself. If postal employees are not very busy and harmless, then they give parcels and parcels without any problems when citizens apply. And sometimes even our postmen themselves bring small packages to the address and leave them in the mailbox, sometimes even without really putting them inside, which can be pulled out without a key. What is the track number.

Of course, you can receive your parcel without a number, if only the operator will meet you halfway. You give your address and give a document that proves your identity. He goes to the back room, where they have all the parcels and parcels at the addresses, and finds it.

Especially if it has lain for a long time, they themselves will be happy to hand it to you. She lies there for 45 days, if she is not in demand, then they send her to where she came from.

And if you just didn’t wait for the notification and want to receive the parcel, then it’s better to receive it by number.

Free legal advice:

Now in Russian post offices there is again a reduction in staff, there are few employees and long queues.

It is impossible to find a parcel without a track number in the vastness of Russia. Therefore, you will have to rely on the fact that postal workers will not be interested in the small things that are usually sent in this way. More or less valuable items are always sent with a tracking code.

At your post office, they can only look at the address to see if they have parcels for you to pick up. Two parcels from China this winter did not reach us: at the same time, one was with a track that could be tracked even on the territory of Russia (there was a telephone); and the second trackless with cheap small things.

On Aliexpress, mainly with a tracker, expensive parcels are sent to the destination. Goods worth more rubles are sent with a tracker that can only be tracked to the borders of China.

Our mail always sends notifications to the mailbox when a parcel arrives. Even if there is no tracker, postal workers at the address and surname find the right package and issue it. Some may grumble, but they themselves do not want their goods lying around in boxes.

Free legal advice:

It can only be found if the parcel still arrived at your post office.

But whether they will do it is a big question. It all depends on the load at your branch, the adequacy of postal employees and whether your parcel was accidentally lost.

They never look for anything in the mail without a track number. About 100 parcels come from Aliexpress every year and they are very rarely lost. Several in a row did not come in the summer of 2015.

With the help of the provided track number, you can track the package, find out where the package is. Without the provided track number, there is no way to find the parcel in the mail. To find out if the package has arrived at the post office, you can go to the local post office, provide a passport and ask the employees if the package arrived in your name.

In principle, it will not work to find where it is currently located if you did not receive a notification or message of receipt, since only parcels that cost more than $ 10 or if paid delivery are ordered in Russia are tracked.

Free legal advice:

In general, according to the passport, they can only search for it among other received parcels, but for example, it’s useless to come to us in this case, because they report when they receive it, and if they don’t report it, the parcel has not yet arrived.

However, of course, anything can be, which is why, if you wish, you can go in and ask about parcels in your name

If the parcel is without a track number, then it will be impossible to track it, but of course you can find it at the Russian post office. But only for this you will need to take your passport and go to the post office at your place of residence.

You can just by last name or address. Just let them look carefully)) Otherwise, we have such a mail)

Free legal advice:

how to find out by last name whether the package has arrived

Russian Post learn about the parcel

In the Other services section, to the question Can I call the post office and find out if the package has arrived? the best answer given by the author Nastya Ushakova is "48. Information about the address data of users of postal services, about postal items, postal orders, telegraph and other messages included in the scope of activities of postal operators, as well as these postal items themselves, transferred funds, telegraphic and other messages are secret communications and are issued only to senders (addressees) or their legal representatives. "(link)

That is, we are forbidden to answer such questions over the phone, because we cannot identify you in a telephone conversation. But if you know the track number of the parcel, then the operator can tell you whether it has arrived or not. But by last name.

But there is also the human factor. If I have a free minute, and the client politely asks to look on the phone, then I will look, for example. You try to call, suddenly they will look for you

If the site says that she left the sorting, it means she is already in the department. Go with a track number and a passport for your parcel, it is already waiting for you!

Original postal worker

Try it, but as a rule they don’t say it because they have hundreds of them, but you yourself understand by the last name. no one will rummage. They will answer you kindly: wait for the notice, sister

Free legal advice:

Is it possible to find out that you have received a package via the Internet?

Free legal advice:

My question is this. I should have received a package, or rather it should have arrived four days ago. I haven't received any notifications/notifications yet. Well, anything can happen, I think, maybe they just didn’t convey it. I don’t really want to go to the post office every day, although it’s not far away, but there are other things to do.

Free legal advice:

Maybe there are email sites? In general, is there any way to find out via the Internet whether the package has arrived or not?

(I won’t be surprised if it’s possible, because now you need to take a number to the doctor via the Internet. Maybe you got to the mail 🙂

Sergio guchien Master (1272) 3 years ago

Postal tracking

Modern forwarding technology involves assigning registered mail (registered or insured) a unique postal identifier. At each stage of the transfer, the information of the postal identifier is entered into a single accounting and control system, which makes it possible to track the passage of your postal item through the Internet.

Free legal advice:

Postal ID: 51384 (the whole number without brackets and spaces) .

In the case of tracking international mail and EMS, you must enter 4 letters and 9 numbers. Letters must be entered in CAPITALS and in the Latin alphabet.

Example: YFRU (whole number without spaces) .

In the same place (On the site) you can enter your number and find out everything about your package,

How can I find out where my parcel or letter is?

To find out where your parcel or letter is, enter the track number on the site. You can also use the mobile application, and you will receive notifications about the movement of your parcels.

Free legal advice:

Where to find the track number

You receive a tracking number for tracking when sending a parcel, registered letter, registered parcel post or registered postcard - it is indicated on the check.

The track number of shipments in Russia consists of 14 digits. It is entered without spaces or brackets.

If a parcel, letter or parcel was sent to you, you need to ask the sender for the tracking number (online stores usually indicate it on the order page). When placing orders, if possible, ask the seller to issue a registered shipment.

Tracking international shipments

The track number of international shipments consists of 13 characters, it uses Latin capital letters and numbers. It is also entered without spaces or brackets. Example: CARU

According to the Universal Postal Union Technical Standard, only international registered mail items with track numbers starting with the letters R, C, E, V and L can be tracked.

Free legal advice:

A simple shipment from abroad cannot be tracked in Russia - it is not registered in the postal information system.

The Russian Post tracking service accepts most international track numbers. If the service does not accept your number, try to track the sending country on the mail website.

International shipments can go through transit points (for example, a package from New York to Moscow can go through Berlin, which is displayed in the tracking system).

Tracking Issues

If there is no information on your track number, it may be that too little time has passed since sending, and the information will appear soon. Please try again later. In order to receive up-to-date information on your parcel, register on the Russian Post website and subscribe to notifications by your track number.

If you do not have a track number, you will not be able to track the parcel or letter. The address and surname of the recipient are not suitable for this. In this case, try contacting your post office: perhaps the package or letter has already been delivered.

Free legal advice:

If a lot of time has passed, and the parcel, parcel or letter has not arrived, you need to apply for a wanted list.

Communities › eBay DRIVE2.RU › Forum › Can I find out where my package is by the name of the recipient or the delivery address?

Good afternoon, comrades! Please tell me, I bought the goods on ebay, there was no parcel for a month, I contacted the seller, he said that the parcel could go up to two months, he answered my request to give me a tracking number for shipments that he does not assign a number to cheap parcels. The question is, is it possible to find out through Russian postal services where my parcel is by the name of the recipient or the delivery address? Thank you!

no impossible.

It's a pity, so I gave my goods to our mail

Free legal advice:

sent it by HongKong airmail, as I understand it, Hong Kong airlines

for a long time? these can go 2 months.

Miracles happen, but it’s very unlikely that you had to order through someone

what does "through someone" mean?

Free legal advice:

After 35 days from the date of PAYMENT, file a claim with PayPal.

Write there that they say so and so since the moment of SENDING, so many days have passed.

See what the seller has to say. Wait 3-4 days and if there is no answer, transfer the case to a dispute!

Basically, all sold out immediately answer, after the first stage, and they really don’t like it when they transfer the matter into a “dispute”.

I communicated with the seller via ebay, he answers immediately, the dialogue goes without problems, I think that the problem is in our mail

In August, 3 out of 4 parcels did not reach me.

Free legal advice:

And the most interesting came the cheapest package for $ 0.30)))

And three parcels for $ 15-25 each did not reach.

It's sad, and in the end, you left it like that?

I did as I wrote above.

Two immediately returned, within 3-4 hours, and one began to soar, like wait another day.

Free legal advice:

There, the point is that through PayPal (it belongs to Ebey), you can file a claim later than 45 days after payment! ! ! ! !

Well, I ran into that guy and we agreed to wait another 10 days. And on the 11th day, seeing that he did not issue a return, I immediately transferred the matter to the dispute and that's it. He didn't show up there anymore, but if one of the participants is silent for 10 days, then the case is automatically decided in favor of the other.

Clearly, my seller offered to return the amount to me, but this will not work, I use a virtual card from Yandex, there is a limited validity period (a month) and it has already expired. The amount is not large (about 500 rubles), so I'll wait. I just thought that it was possible to track the parcel by last name or address, but it turned out that it was not.

And what's the problem with getting a VISA Classic from Sberbank?

I got myself just such a specialist, then there is a Visa Electron from the same Sberbank, but it does not work (

Free legal advice:

No tracking number!

It costs money ... not much, but still

I did at the beginning of the year.

The first year of service - 750r.

Subsequent 450 rubles.

Free legal advice:

I quoted prices for Moscow.

For the Krasnodar Territory, the prices are the same (

I waited for one parcel from China, waited 43 days, wrote to the seller that in 2 days I would open a dispute if the parcel was not found.

The next day I went to the post office, showed my passport, the employee poked around for about 15 minutes at his place and brought me my parcel, although there was no notification.

My package still arrived, went without 3 days for two months

Most likely, the parcel will come, it's hot. Even after 3 months, the parcels reached me.

And because of the zar, I see no reason to open a dispute. Yes, the money will be returned, but the seller will no longer work in Russia. He has no reason to deceive us because of 15 bucks.

Find out if the package has arrived by last name

I used to, when I came to the post office, I just said my last name, and they drove it into their program, all my parcels were displayed there. I have a track number, no track number - FSUs. I always came to the post office before notification and picked up the parcels. here's my last order was with ali and they didn't give me a Russian track number: i.e. they gave a track that works from china to moscow (I myself live in the south of russia). Well, my parcels in Moscow were tracked for the last time and that's it. July 17 the first, the second July 19. Usually from Moscow to me the package travels 10-14 days. I come to the post office on August 1 and say, “here is my last name, give me the package,” and she told me: “come on the track number. now it doesn't work without a track number. or track number come on or wait for a notification by SMS. Here you go. It's August 8th and still no text messages. I'm thinking, maybe she just doesn't know how to use the program, but does the search by last name work? There was a post-lifehack, where they said what to do in order to send a small package through the mail. Maybe there is a lifehack that will help you check the package by last name in the new Russian mail program?

Please don't drown in the cons. The comments on this post may be helpful to you as well.

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35 comments

I recently just threw a parcel from the Russian Post over the fence, without notifications and SMS)))

Please write about this situation with your full name and address.

I ordered key chains on Ali, the parcel has been crawling for 82 days, tomorrow open a dispute. Went to the post office, asked to look at the number or last name. The girl went to meet my request and explained that small packages are not tracked in any way, neither by number, nor by last name. She just manually rummaged through the whole pile of these packages, but found nothing. With a clear conscience, I will demand a refund from the Chinese.

Hello. I am the official representative of the Russian Post in social networks. The method of delivery and the possibility of tracking / tracing depends on the type of shipment. Tracking and search are subject only to registered items that are issued at the office with an identity card. Ordinary items are accepted from the sender without issuing a receipt, forwarded without attachment to the accompanying documents and issued to recipients without receipt of receipt, through mailboxes. Operators are required to check the availability of shipments when handling a passport and a tracked track number.

Hello, help me please. A friend from Germany sent 2 letters at the same time: to me and to her father. Father received a letter on December 7 at his post office. I have already beaten off all the thresholds of the mail. Nobody knows anything. How did it get to one post office and not to another? Post offices are located in the same city.

You can’t track by last name, because at the post office they look by last name after they receive the parcels, they drive parcels with last names into their database, so they look, and you can only look at your track

Hello!! Tell me please, the seller sent the parcel to Russia. with a fight asked him for a track number. The parcel has been on the way for 10 days, but it is not tracked on the Russian Post website. It only writes that the shipment is in Russia, but the information is temporarily not available. The seller assures that this can be !! But my parcels were tracked all the time. Is it possible to find out somehow whether the parcel was sent at all or stupidly gave the left track number

You can tell the post office operator. -

In the main window of the program, select:

“Postal services” - “RPO Magazine” - click clear, in the recipient column, fill in the desired surname or organization name - search

@drkrol There are two options:

1) Your small package is not "valuable", and is delivered to the mailbox.

2) Delivery is carried out not by the Russian Post, but by another postal service. Then you need to determine which PS your number belongs to and find pickup points.

How do I know - I worked at the Russian Post, they were looking for her order from China with a client girl. Found in SDEK.

P.S. I have not worked at the post office for more than six months.

We learn materiel. Our miracle mail equated small packets with ordinary letters. That is, the fact that they are tracked only in China is the achievement of our mail. On our territory, no one fixes small packages in the mail program (neither by last name, nor by number) and now you need to look for them in the “delivery department” (in the one that manages letters). Moreover, now such items are delivered directly to the box (if it fits ), if it doesn’t fit, they can either send an SMS or a notification. But the most “pleasant” thing in this situation is that the PR does not bear any responsibility for such parcels. They are not traceable = at what stage the parcel disappeared, it is impossible to check. They are given away unlike ordinary parcels without a passport and signature. It comes to the point that postmen can simply “not deliver a small package to you by accident”, such cases have already been repeatedly written about.

Conclusion - ordering small things with Ali has become a lottery. The way out is only a return of money through disputes, which you should not be afraid and embarrassed, because. The Chinese initially include this risk in the price.

Alternatively, you can still write a complaint in your post office in the complaint book, if the problem is in the place of the office, then there is a chance for an improvement in the situation.

One amendment - it's not the mail that equated small packets with ordinary letters. And Chinese sellers. It is the sellers who pay for the delivery of small packages to our mail, as for the delivery of a simple letter. Because nothing in the world is free. Free shipping, this is a regular letter, because that's how the seller paid for it. The laws of economics in action.

Yeah, but before there was no rule to bring small packages directly into the box.

Again, it all depends on the delivery method. If the seller pays the mail for the delivery of the package, as for the delivery of a simple letter, then they will bring such a package as a regular letter. Everything is logical here. The laws of economics in action. The Chinese saves, and the mail delivers as it was paid for. Once paid for the delivery of the letter, then they will bring the package to the box, like a letter. Packages with registered delivery mail does not carry in the box. They can be received by mail, with a passport.

^^ you just have to say that throwing small packages into other people's boxes is also the economy in action, and not the sloppiness of a particular postman)

why distort? of course it's a violation.

Ah so you so actively justify mail. But here's the catch. Let's say the Chinese really paid for the delivery of a small package as for the delivery of a letter. But what does this have to do with the fact that our mail is losing these smallest packets? Actually, I don’t care if I have this package tracked or not, if it reaches me. But in fact, now it turns out that due to the irresponsibility of postal workers, everything turns into a lottery. And the fact that little was paid for this delivery does not change the fact that it was paid for! In the end, I think it would be difficult to deny that in total, the PR runs for this whole small thing is not so little.

At the moment, the situation with the work of the mail is as follows: “I want to deliver a letter / small package, but I want to throw / assign / put it in the trash on the way to someone else’s box and I won’t get anything for it” And in this case I’m not unfounded blaming the postal workers over the past few months, about five small packages disappeared when I arrived in the Russian Federation, I received one small package from someone else (returned it to the department), I received one notice by registered mail in someone else's name and address (moreover, the case was corrected with a pen), about how "promptly" bring notices, you can not even speak. But for this, the postman receives a salary and the only excuse that sounds “our salary is small.” If we multiply by the scale of our rather big country, then a generally sad picture will come out.

I am not defending or blaming anyone, this is a waste of time. I try to be objective. So, objectively, I see, using the example of my parcels, that mail began to work better at times. Thanks to the fact that they began to quickly and accurately carry parcels from China, I have the opportunity to earn a couple of cents. Therefore, I am interested in the normal operation of the mail. As for small packages with free delivery, I abandoned them a long time ago, I use only registered, tracked packages. A small package is the conscience of a Chinese seller, it is not registered and it is impossible to track it, since I do not trust third-party sources. There is no guarantee that the seller sent the goods at all, or sent the goods on time. Unfortunately, there are not enough air sellers now. And yet - the route of such packages, the Chinese determines himself, and in order to save money, sends this package through third countries, where he, too, can disappear without a trace. Or dragged for 3 months, on the road. Really - I receive all parcels with registered delivery back. Yes, I don’t feel sorry for 5 bucks, I took the goods and I want them to be delivered normally, and each work must be paid. And instead of a notification, they have been sending SMS for a long time, for a year, probably, if not more.

You just got lucky with the branch. Unfortunately, I cannot boast of the quality of my work. I received SMS only once, everything is the old fashioned way, although I live in Moscow.

Well, as for paid delivery, IMHO, it makes little sense when ordering small things. Again, due to the fact that the parcels are tracked by China Post, it means that they were sent. Yes, and when the seller has a good rating, it is doubtful that he will fool around with unsent parcels and left tracks, they have tangible disadvantages for the rating. Navno with a difference of a couple of days there were two orders from the same seller. Judging by the tracking, they came to the Russian Federation at the same time. One arrived, the other disappeared. and something I want to blame in this situation is not a Chinese, especially since he does not benefit from this.

And for relatively large goods, so registered air usually goes. With such parcels it is somehow unclear at all, usually about three weeks, but here recently it arrived in 10 days.

I have 50/50 - not very small small things with normal tracking like RESE (which tracks perfectly), and a very cheap little thing with tracking like 78 - this is only tracked in China, and in Russia it should not be tracked.

Well, that's right. What is more expensive, as a rule, in the region of 10+ bucks, the Chinese often send, like a parcel with an international track number, and a very cheap little thing in a small package.

I had to carry such small packages back to the post office a couple of times, my postman doesn’t care that the 1st building, that the fourth one, just throws it in my box. I suspect that my packages are sometimes “lost” like this

I was actually given someone else's parcel once. The surname and the first letter of the name coincided, but the fact that the house is generally different - the postmen often do not care :)

Ask the parcel for the last name and look for it.

It seems that the reorganization for the better of the Russian Post, which took place at the beginning of 2016, turned out to be just a fiction and self-promotion of the new head of this Post. When everything calmed down, the postal workers again took up the old.

Recently, many small parcels do not reach.

already 5 times opened disputes on alli for small things since then, they reach Moscow along the track and disappear.

Apparently, you have simple shipments that are not subject to tracking and search on the territory of Russia. You need to wait for delivery to the mailbox.

The goods for which I opened disputes on Alli have been in the Russian Federation for more than 3 months.

and still not delivered. during this time it is realistic to walk from Moscow to Chelyabinsk and bring it personally in your hands.

I don't even expect delivery.

Out of the 4 parcels from aliexpress ordered 2 months ago, only one came, and the rest were lost. And all because aliexpress began to send inexpensive shipments supposedly with a track, but which is tracked only in China. As a result, a gluttonous monster named Russian Post eats these parcels somewhere.

At the post office they require a tracking code, and by last name they always have the answer: “did not come”

I recommend that you choose the following shipping methods: China Post Registered Air Mail, Posti Finland or Singapore Post. They give track numbers in an international format like XXXX, starting with the letters R, C, V, E, which are tracked all the way.

And let's Russian Post will pay us for this. Why do parcels without a track reach normal in normal countries? A?

On a subject - to wait for the notification. It is not at all the fact that she has already come to your department. The parcel can get lost between sorting at the station and the train, I had this happen.

What you need to know when receiving a parcel at the Russian Post?

Today, online shopping has become extremely popular, because it is convenient and profitable. There is really one "BUT" called Russian Post. Not so long ago, we published an article that describes cases of real lawlessness on the part of its employees, including negligent attitude to work, and even real theft of the contents of parcels. You can read about it here. Today we will try to give advice on how to receive a package from China at the Russian Post, and what to do if you have problems with it.

So, parcels from China are international mail. A "small package" is considered to be a shipment up to 2 kg, and a "parcel" - more than 2 kg. For simplicity, we will call both of them in this article “premise”.

Delivery address and recipient details

It often happens that when ordering something on the same Aliexpress, the buyer simply fills in the recipient's data incorrectly. It is important not only to indicate the correct address, but also your reliable full name with a phone number. Be sure to include full initials. Otherwise, you may not be given a package and they will be right in this.

Has the package arrived?

Most people who shop on Aliexpress know what a track number is. With it, you can track the package all the way to the final post office. This can be done on the official website of the Russian Post or, for example, on Track24.ru. The trouble is that many of these packages are not tracked by our favorite mail, and all that is available to us is to find out when the shipment left China and the approximate date of arrival based on statistics.

If you are lucky and you have tracked the parcel on the Russian Post website, having seen a message that you can come and pick it up, then ... come and pick it up. Of course, you can wait for a notification, which may not come at all, but even without it, with a passport in your hands, you have the right to receive your long-awaited parcel. In addition, you indicate your phone number for a reason - some postmen do not bother and call the recipients.

In the case when you cannot track the parcel and have not received a notification, although the deadline has already come up, it is advisable to visit the nearest post office, where you can inquire about its availability. Demand will not hit in the nose! After all, it is not uncommon that the parcels did not wait for their recipient for the reason that he was simply not in the know.

Obtaining procedure

So, you have a notice in your hands, and behind you is a kilometer-long queue to the treasured window. By the way, it’s better to find out in advance how your department works: opening hours, lunch, perhaps there is time allotted only for issuing parcels, and you won’t have to wait until pensioners pay utility bills.

First of all, you must present an identity document. It can be more than just a passport. You have the right to show a foreign passport, a diplomatic passport, a sailor's passport, a military ID or a temporary identity card of a citizen of the Russian Federation.

Next, you will be asked to complete the back of the notice. But do not sign and date before the package is weighed and visually inspected for opening and damage. The weight must match the one indicated in the notice and the one that was during the tracking. This is written in the notice before the date and signature, by putting which you agree that everything is fine with the package.

Ideally, each employee of the Russian Post should wear a badge that indicates the position and last name. Remember this information whenever possible.

It is best if you unpack the package in the presence of the employee who issued it. Feel free to record the process on video. This, among other things, will protect you if the goods turn out to be of poor quality - you can prove to the seller that the package that he sent was unpacked.

The parcel is damaged, has signs of opening and does not correspond to the original weight

Upon visual inspection, did you find that the package has dents or impact marks, which could lead to damage to the contents, or it turned out that its current weight is different from the original? Don't take everything for granted! Feel free to express your grievances by refusing to sign the notice.

Well, this is clearly not a Chinese invested instead of a brand new smartphone

If you suspect an opening, the postal employee is OBLIGED to call the senior shift, in whose presence you open the parcel. If a substitution is found, then an External Inspection Act and an Investment Act are drawn up. You have no right to refuse this. True, these comrades may say that there are no forms. In this case, they can be found on the official website of the Post.

You can notice the discrepancy in the weight of the parcel already during the tracking. The shipment is weighed at each sorting point. And there are cases when suddenly 1 kg turned into 100 grams. But errors in filling out the documentation are also quite likely, so you should not panic ahead of time. Wait for the package to reach your branch, and sort it out on the spot.

Weight discrepancy may be noticed by postal employees or customs officers at the import stage in the country of the recipient. Then the parcel can come with an attached act, where all damages and comments on the weight of the parcel will be indicated. If the parcel was opened at customs, and this happens with suspicious contents, then it is subsequently sealed with a customs special seal and accompanied by a Customs Opening Certificate. If traces of an autopsy are found without any explanation, then you accept the package at your own peril and risk.

Not every branch can meet you halfway, throwing an excuse in the style of “deal with the seller” or simply send it to hell. Remember, in which case, you can always call the hotline number -5-888. There you can explain the essence of what happened. As practice shows, in many cases such a call in the shortest possible time affects the behavior of the employees of your department.

Do not forget about the complaint book, where you can also express your dissatisfaction with the work of the postal employee.

Russians constantly receive and send parcels using the services of the Russian Post. If you are sending or receiving a parcel for the first time, information on how to find out if your parcel has arrived at the post office will not be superfluous at all.

Mail ID

Mail notification

post office number (if there are several in the city);
type of postal item (large or small parcel, package, EMS parcel);
parcel weight;
date of arrival of the parcel.

It should be remembered that the parcel can be stored free of charge at the post office for five days. For all subsequent days, the recipient may be charged.

Post office

Information for the sender

If you poisoned the package with a notification, then after the other party receives it, you will receive a written notification of receipt of the package.
The sender can also track the movement of the parcel using the Internet service. If the parcel has not yet arrived, he will receive information about where the parcel is now and what inter-exchange sorting points it has passed.
You can also contact the post office and clarify the necessary information with a Russian postal worker.

If you need to know how much the parcel is, you can read the information here -