We have tried to collect the most frequently asked questions of our subscribers and the answers to them. If you have a question, the answer to which you did not find in the list, you can ask it using a special form.
- click "Save" - the file will start downloading to your computer
- run the file with the software and click "Start"
During the update (it will last about 5 minutes), do not turn off or restart the computer, do not remove the modem from the USB port.
- After the process is finished, click "Finish".
a) Install the modem in another USB port (If this is a desktop computer, then install the modem on the back of the computer).
b) In the 3G Internet program, check the network signal strength;
follow the suggestions below and try again:
a) Install the modem in another USB port (If this is a desktop computer, then install the modem on the back of the computer);
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
c) In the 3G Internet program, select the profile corresponding to your tariff plan or "Mobile Internet" service package. If it doesn't exist, create it manually using the instructions above.
d) In the 3G Internet program, check the network signal strength;
e) Manually specify the network in the 3G Internet program (Tools - Options - Network - Registration mode - Manual search and registration, then the Refresh button. After the program finds the velcom network, select this network and click the "Register" button);
f) Test the modem on another computer.
follow the suggestions below and try again:
a) In the 3G Internet program, you need to check the Internet profile and select the appropriate one for your tariff plan or "Mobile Internet" service package;
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS).
c) Test the modem on another computer.
follow the suggestions below and try again:
a) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
c) Test the Internet through another web browser;
d) Check the modem on another computer;
e) Try temporarily disabling the anti-virus program (anti-virus may block the connection);
follow the suggestions below and try again:
a) Install the modem in a different USB port (If this is a desktop computer, install the modem on the back of the computer).
b) Test the modem on another computer.
follow the suggestions below and try again:
a) Check your balance for cash;
b) In the 3G Internet program, select the profile corresponding to your tariff plan or "Mobile Internet" service package. If there is none, create it manually using the instructions above;
c) Remove the SIM card from the modem and put it back into the modem;
d) Reinstall the 3G Internet program;
e) Test the modem on another computer.
follow the suggestions below and try again:
a) Restart your computer;
b) Install the modem in another USB port (If this is a desktop computer, then install the modem on the back of the computer);
c) Test the modem on another computer.
If the error “Dialing through an operator or manually” appears during connection, then follow the recommendations below and try again:
a) It is necessary to uncheck the box "Dialing through the operator" on the Advanced tab in the Network connections folder
- FOR Windows XP: START - Control Panel (Settings - Control Panel) - Network Connections;
- FOR Windows 7 (Vista): START - Control Panel - Network and Sharing Center - Change adapter settings);
- FOR Windows 8: Keyboard shortcut WIN+X - Control Panel - Network and Sharing Center - Change adapter settings)
This error may occur after changing the network protocol during a software update, please follow the guidelines below and try again:
a) Try to perform System Restore if it has not been disabled;
b) Try to find ways to resolve this error on the Internet yourself;.
c) Try reinstalling the operating system.
D-Link DWM-157
- in the dialog box, select the location on your computer where you would like to save the file with the software
- click "Save" - the file will be downloaded to your computer
- unzip it and run from the folder “ZTE MF180” the file “setup.exe”
During installation (it will take about 5 minutes), do not turn off or restart the computer, do not remove the modem from the USB port.
How can I add a subscriber's number to the "Black List"?
If this function is provided by your telephone, you can use it by referring to the phone manual. Company A1 does not have the Black List service.
How can I check if my Personal Account is connected?
You can check the availability of the service by dialing USSD *141*3*6# call
How can I connect my Personal Account?
Subscribers who signed contracts after December 21, 2010 are granted access to the Personal Account automatically. If you have disabled the service, you can enable it:
Step 1: Dial USSD from your phone *141*3*6# callStep 2: Reply with the PUK1 code of your SIM card
Step 3: register on the website https://my.a1.by
Connection is also possible by contacting the company:
- by calling the contact center 150 (you must give the access code)
- in sales and service centers (have a passport with you)
- at sales and service points of attorneys (have a passport with you)
How can I get the password for access to the Personal Account?
You can get information about the password you are using by sending USSD *141*0# call.
If you use Video Surveillance, Satellite Monitoring, WEB Easy, WEB 2.5, WEB 4.5, Non-stop 7.5 tariff plans, then the PUK1 code of the SIM card is used as a unique password.
Possibility to use PUK1 SIM-card as a password for subscribers of other tariff plans is provided at A1 sales and service centers or attorneys' sales and service points (on the basis of an application and an identity document)
I want to change my plan. When will the tariff plan change?
Changing the tariff plan happens automatically within 24 hours after you have left the application. Please note: if at the time of processing the application for changing the tariff plan, the number is disconnected from the company's communication network due to debt or as a result of using the Pause service, then such an application will not be processed. After the restoration of the service / deactivation of the “Pause” service, you can, if necessary, create a new application for changing the tariff plan.
How can I assign/change a "favorite" number?
Client served according to tariff plans A1 assign/change "favorite" number can:
1) using USSD *141*3*3# call and then follow the prompts on the mobile phone screen
2) with the help of CCIS
Client served according to tariff plans HEY(if available):
1) using USSD *126*7# call
2) with the help of CCIS
You can view the assigned “favorite” numbers, if necessary, change or add them by dialing USSD from your phone *141*3*3# call, and then follow the prompts on the mobile phone screen.
I do not want to listen to your commercials when calling 150. How can I disable this service?
For connecting the service Roaming Vacation» a one-time fee is charged, which is debited within 24 hours after service connection from the balance in a single amount according to the company's tariffs.
For using the service Roaming.Business» a monthly subscription fee is charged, which is charged within 24 hours after service activation from the balance in a single amount according to the company's tariffs. If the subscriber has not deactivated the Roaming.Business service, the subscription fee for this service will be automatically debited from the balance in a single amount no later than the 5th (fifth) day of each month and reflected in the invoice for communication services of the month in which the debiting was made.
Regardless of the day of connection / change of service, a one-time fee / subscription fee is charged in full.
Important: "Roaming.Vacation" or "Roaming.Business" service can be activated no more than once in the same month. This takes into account not only the fact of connecting the service, but also its availability in the current month.
How are roaming calls charged?
Tariffication in roaming is carried out per minute, payment is made according to roaming tariffs.
The debiting of funds in roaming is carried out as information about accruals is received from roaming partners. The final billing may take place later than the actual use of services in roaming, therefore, a sharp change in the balance is possible.
Why does the cost of services (calls/SMS) differ between countries and between operators?
A roaming agreement is concluded between two mobile operators, respectively, each of the parties lays down its own conditions in it, sets its own tariffs. In addition, the cost of services provided in roaming (calls, SMS, Internet connections) may change as a result of fluctuations in the exchange rate of foreign currencies.
How are roaming calls charged if the phone number is forwarded to another number or to a voicemail number?
Unconditional forwarding is paid according to the tariffs of A1 company, and forwarding with a given condition (for example, "Subscriber does not answer") - according to roaming tariffs: for incoming and outgoing calls.
Are the included minutes/megabytes/SMS/MMS spent in roaming?
How much will incoming SMS in roaming cost for me?
You do not pay for incoming SMS in roaming. The costs are borne by the sender of the message.
Do I need to change the SMS center number in the roaming phone settings?
No no need. The number of the SMS center both in Belarus and in roaming is the same for our subscribers: +375296009000.
How to replenish the balance abroad?
You can replenish your balance in roaming using express payment cards, SMS-banking service, various Internet payment systems.
express payment cards, you can use a USSD request by dialing *141*4# from your phone (provided that the network in which you registered supports USSD). After receiving a response to your request, you need to enter the 14-digit code indicated on the card. After activation, the balance will be automatically replenished. The express payment card can also be activated using the Personal Account on the website https://my.a1.by (menu item "Financial information/Payment by EO card"), through the a1-menu application in a mobile phone, and also by sending an SMS with the code express payment cards to 411 (or +375296000411). The cost of SMS is paid according to roaming tariffs;
- To replenish an account using SMS-banking, you should send an SMS to one of the service numbers (depending on the bank where you are served) indicating the type of operation, code for working with the service (password), payment amount, payment identifier, phone number. The cost of SMS is paid according to roaming tariffs.
Replenishment of the account is impossible for subscribers who have a barring of outgoing calls, or the provision of services has been suspended.
- You can also use internet payment systems. Detailed information about these services and the payment procedure is available, set up a modem and activate the "International roaming"/SMS roaming service.
Can I answer calls while the phone is in use for data transmission?
If you use the "Mobile Internet" service in the 2G network, you will be able to answer the call only if there is no data reception / transmission at the time of the call
If you use the "Mobile Internet" service in the 3G network, you can receive and make calls without interrupting your Internet session.
If you use the "Data Transfer" service, then you do not have such an opportunity. This is due to the peculiarities of the CSD technology itself.
What determines the speed of data transfer when working with the service "Mobile Internet"?
The speed of data transfer in the 3G network depends on: - the distance of the subscriber from the base station, - the density of urban development,
- local interference,
- speed of the subscriber,
- workload of the base station.
When working on the Internet, speed is also significantly affected by factors independent of the network A1:
- capabilities and/or limitations of the server from which data is downloaded;
- congestion of the Internet channel to the A1 network;
- the number of streams organized for downloading;
- setting the parameters of the TCP / IP protocol in the PC operating system;
- location of the subscriber: indoors or outdoors.
In addition, the speed limit is imposed by the equipment used by the subscriber.
I can't use the modem because. when establishing a connection, the modem issues: "Error 619".
The reasons for such an error when using a USB modem can be:
- a problem with the USB port on your computer (either at the hardware level or the modem drivers conflict with another application on your computer);
- errors when configuring Internet settings;
- the problem of your modem at the hardware level (faulty).
Recommended:
- make sure your computer's USB port is working properly by going to "system properties-hardware";
- connect the USB modem to another USB port on your computer;
- restart the computer and try to connect only after the operating system has fully loaded;
- disconnect the modem from all wires and reconnect, making sure that the wired connections are reliable;
- remove the modem drivers and their configuration, and then install them again; choose the right plan.
To rule out the above possibilities, try:
- connect the modem to another computer;
- connect a modem of another model to your computer.
What does "Error 678: The remote computer is not responding" mean?
This error occurs if:
a) When there are not enough funds on the balance sheet (balance is zero / there is a debt / the regular account has not been paid);
It is recommended to replenish the balance, and after the funds are credited to the account, turn off and restart the modem.
b) The modem is installed incorrectly.
It is recommended to try to reinstall the modem yourself,
In case of repeated failure, contact the sales and service center A1.
I cannot save the settings, the display shows: "Only 70 sets are allowed."
Delete all accounts in the configuration settings or update the phone software.
What does it mean: "Error 734: The PPP Link Control Protocol was terminated"?
This error can occur when there is insufficient cellular signal reception, an incorrectly entered username or password, an incorrectly written modem initialization string, or incorrect security settings. Also, the reason may be the inclusion of software data compression, data compression by the modem, error handling by the modem, and it can also be checked in the "Use IP header compression" field in the properties of the TCP / IP protocol. Also, error 734 may occur due to non-activated Internet access on the subscriber number.
Recommended:
- move the phone to another location (if possible, closer to the window),
- check the name and password in the modem properties,
- character-by-character check the modem initialization string:
AT+CGDCONT=1,"IP","web1.a1.by" for basic Internet access;
AT+CGDCONT=1,"IP","web2.a1.by" for WEB 25 package;
AT+CGDCONT=1,"IP","web3.a1.by" for WEB 250 package;
AT+CGDCONT=1,"IP","vmi.a1.by" for WEB 500, WEB 750, WEB 1500, WEB 3000, Non-stop packages;
AT+CGDCONT=1,"IP","wap.a1.by" for A1 WAP package;
AT+CGDCONT=1,"IP","web.a1.by" for A1 WEB package;
AT+CGDCONT=1,"IP","plus.a1.by" for A1 WEB PLUS package;
AT+CGDCONT=1,"IP","wap..
- in the modem properties, disable error handling by the modem and data compression by the modem, disable software data compression in the PPP settings, disable software compression of IP headers in the properties of the TCP / IP protocol.
- check the port speed for the modem in the modem properties (usually it is 57600 kbps or 115200 kbps for models of 2005 and later, higher values are possible).
- in the connection properties, in the "Security" tab, select "Normal" (recommended settings), and in the "Used during verification" field, select "Insecure password".
What is the CLICK service and what are its benefits?
CLICK is a service that allows you to automatically receive interactive infotainment messages on your mobile phone in standby mode.
CLICK makes it possible to learn about the promotions of A1 company, participate in quizzes and surveys, keep abreast of economic, business, cultural, sports news, clarify current exchange rates and weather forecasts, get acquainted with the poster of events, receive congratulations, advice from stylists.
The service is available to all subscribers of the company whose SIM-card contains STK-application CLICK and the CLICK service is activated.
How much does it cost to activate/deactivate the CLICK service?
CLICK service activation is free of charge and is provided without a subscription fee. All incoming messages are also provided free of charge.
Attention! Ordered content is paid! The cost is indicated in the menu item "More", which contains free information. Access to the WAP resource is charged separately and depends on what service is used to order media elements ("Mobile Internet" or "Data Transfer"). In roaming, provided that the "Mobile Internet" or "Data Transfer" service is used, access to the WAP resource is charged at roaming rates.
How much does it cost to change a mobile operator while keeping a phone number?
When connecting to the A1 network with his own number, the subscriber makes an advance payment according to the selected tariff plan.
Can I change operators multiple times within MNP?
The subscriber has the right to use the "Number portability" service again not earlier than 90 days from the date of the last porting.
I am 16 years old, can I, without my parents, connect to the A1 network?
Company A1 enters into contracts for the provision of telecommunication services with minors aged 14 to 18 years with the written consent of their legal representatives: parents, adoptive parents or guardians. When concluding an agreement, a prerequisite is the personal presence of a minor and his legal representative with passports and a document confirming the right of an adult to approve the conclusion of an agreement (a mark in the parent's passport, a child's birth certificate, a document of guardianship). You can conclude an agreement on the provision of PRIVET services from the age of 14 if you have a passport without the presence of legal representatives (on your own).
Why didn't they give me a printout of my driver's license calls?
Detailed information about the calls of the subscriber is provided by the company either directly to the person who has entered into an agreement on the provision of telecommunication services, or to his authorized representative in the presence of a power of attorney. It is possible to make sure that a citizen who applied to the A1 sales and service center is really a client with whom a contract for room service has been concluded, only upon presentation of an identity document. According to the Decree of the President of the Republic of Belarus No. 294 of June 3, 2008. "On Documenting the Population of the Republic of Belarus" identity documents are: a passport of a citizen of the Republic of Belarus; residence permit in the Republic of Belarus; refugee certificate. Other documents issued by the competent authorities of the Republic of Belarus, including a driver's license, do not have the status of an identity document.
If redirection goes from your number to subscriber number A1, you pay as an outgoing intranet call.
- When forwarding to a number belonging to another mobile network, you pay for the call as outgoing to other networks according to your tariff plan.
- Forwarding to voicemail number is free in A1 network.
Please note: in international roaming, in case of set forwarding (including to a voice mail number), you pay for both incoming and outgoing calls according to roaming tariffs. In the A1 network, a forwarded call is charged as an outgoing call from your number in accordance with your tariff plan and forwarding direction.
How much will a call from a landline phone to my mobile phone cost?
You can find out the cost of a call from a landline phone to a mobile phone on the website www.beltelecom.by or by dialing 164. These tariffs are formed by RUE Beltelecom.
Many mobile operators provide a service that allows subscribers to transfer money to each other from their phone accounts. Relatively recently, it became possible to transfer money from one Velcom account to another. This article will discuss ways, using which, you can not worry that the money sent will not reach the desired recipient.
How to make a transfer: two ways
Not so long ago, it was possible to transfer money between the balances of numbers served by the Velcom operator only when visiting the company's office. Today, this method also works, and in order to use it, you need to come to the office with a passport and details for the transfer.
However, there is a very easy option - to transfer money through the phone after connecting the phone to the iPay service.
Important! This method is suitable for those who want to perform all operations remotely using SMS messages. The main condition is that the balance of the sender's phone must be topped up with an amount sufficient to make the transfer.
Registering and linking a phone to iPay
A resident of Belarus, who is a Velcom subscriber, can connect to the iPay service in order to transfer funds to other numbers.
The connection is made as follows:
- You need to send an SMS message to the number 5533 (its content does not matter).
- The system will send a one-time code to the phone, using which the user can enter the site iPay.by. Also, the subscriber's telephone number must be entered into the authorization form.
- Registration in the system is automatic, and all further entries require the introduction of a new password sent via SMS.
After that, you can transfer money between Velcom numbers. It does not even require authorization on the site - transfers are carried out by sending SMS. The main thing is the correct content of these messages.
Transfer by phone: send SMS
It is possible to send money to a Velcom phone number in Belarus by sending a message to service number 533. For this, the following format is used: service code * telephone number * size of the shipment.
The first parameter in all cases is 101, and it is specified invariably. The second is the recipient's phone number. The size of the transfer is written by the sender independently. Gaps in data entry are preserved.
Transfer conditions and commission
The service is not provided free of charge - a commission fee of 3.5% of the entire transfer is charged for it. The commission is additionally debited from the sender's phone account. Sending a message is also paid, and here you need to find out the cost at your own rate.
The operation will be completed successfully if the amount of at least 0.1 Belarusian rubles remains on the phone. With a zero balance, it is impossible to receive the service.
Possible problems and their solutions
By strictly following the step-by-step instructions, it is unlikely that you will encounter any problems when transferring money from Welcom to Welcom in Belarus.
The main thing is the correct introduction of all the necessary details so that the funds go where they should.
Cancellation of an operation is not an easy procedure; contacting the support service of the payment service or directly to the operator does not always bring the desired results.
If absolutely all the actions were performed correctly, and the money was not transferred via the phone, it is possible that the sender simply does not have the required amount on the balance. You should always take into account the amount of the commission charged for the service provided and the price of sending the message. If there is a shortage of funds, there are two options: replenish the balance or transfer a smaller amount. In this case, the procedure should complete successfully.
How it works
The transfer process takes place by sending an SMS message to service number 1221 in the following format:
[operator code in the EasyPay system]#[transfer amount in rubles] #[Phone number]# [control code for payment confirmation]
Example: 1006#100#296471234#5678
- 1006 — velcom code in EasyPay,
- 100 — transfer amount in Belarusian rubles,
- 296471234 - the number of the replenished phone of the Velcom subscriber,
- 1234 - payment confirmation code. It may not be entered if this function is disabled in the wallet settings. Log in to the EasyPay website and in the "Management" section, select > "SMS Services. Enable/Disable»
Connecting EasyPay SMS service
It is worth noting that the above operation does not work without connecting to the EasyPay service.
- Register on the EasyPay website by filling in all the required data;
- After successful registration, enter your Personal Account;
- Select the tab "Management", then the item "SMS services. Enable/Disable";
- Bind your phone number and confirm the operation;
- Activate the phone number binding by entering the verification code sent in the message.
The binding process takes no more than an hour.
Commissions and limits
As in any other money transfer systems, there are certain conditions and restrictions:
- No commission is provided for the service by the EasyPay payment system
- Sending an SMS message to number 1221 is not free, the amount will be charged in accordance with your tariff plan.
