1. “Favorite number” service allows subscribers to make calls to a number in velcom network at special rates.
2. As a "favorite" number, the number of the company's subscriber can be selected.
3. The number of "favorite" numbers and the payment procedure is determined by the subscriber's tariff plan.
4. Adding / changing "favorite" numbers is made by the subscriber independently from his mobile phone
4.1. via USSD:

*141*3*3# call (for velcom subscribers)
*126*7# call (for PRIVET subscribers)

4.2. using CCIS, if the subscriber has this service.
5. Adding "favorite" numbers in the amount corresponding to the subscriber's tariff plan is free of charge.
6. Any change in the subscriber number selected as "favorite" is paid in accordance with the subscriber's tariff plan.
7. When changing the tariff plan (available to velcom subscribers), "favorite" numbers are automatically deleted. Further assignment / change of the "favorite" number by the subscriber is carried out independently in accordance with the new tariff plan.
8. velcom/PRIVET numbers transferred to another network cannot be selected as "favorite". When transferring a subscriber number to another network, it is automatically removed from the lists of "favorite" numbers of the company's subscribers.
9. If the client transfers, with the written consent of the company, the right to use the subscriber number to a new client without changing the tariff plan (available to velcom subscribers), the assigned "favorite" numbers are retained.
10. If the client transfers, with the written consent of the company, the right to use a subscriber number to a new client with a change in the tariff plan to any other tariff plan of the company (available to velcom subscribers), "favorite" numbers are automatically deleted. Further assignment / change of "favorite" numbers by the subscriber is carried out independently in accordance with the new tariff plan.
11. The company has the right to unilaterally change this procedure by publishing the changes on the official website of the company.
12. In everything else not regulated by this procedure, the client and the company are guided by the provisions of the agreement concluded between the client and the company.

People using the communication services of cellular companies often forget about the conditions under which their number is serviced. Getting used to regular calls to specific destinations and corresponding charges, subscribers have to work hard to find out how much this or that service will cost. For example, a call to another country, etc.

In order not to get into such situations, it is enough to find out what rates for the selected tariff plan are used on the SIM card. How to find out the tariff plan for Velcom and clarify the terms of service? Is it possible to do this on my own or do I need to contact the dispatch service specialists? All these questions will be discussed in the article.

How to find out the tariff plan on Velcom: possible options

Regarding his number, the subscriber can obtain data in several ways. Conventionally, they can be divided into two categories: through self-service systems or with the help of service employees of the operator mentioned earlier.

Obtaining any data related to the account status, the list of connected services and options is free of charge. Let's take a closer look at each of the methods that can be used to view information about Velcom tariffs (corporate tariff, options for individuals).

Using an automated number management service

The Velcom service operator has developed a whole service that is intended for subscribers of this company and allows you to fully manage the number: change tariffs, activate and deactivate services, view expense data and receive other information. For people using communication services and already familiar with this service, the question of how to find out the tariff for Velcom is not relevant, because all the information is at hand. You can get it in any convenient way: via the USSD service, by calling a short number, via the Internet.

How to find out the tariff plan for Velcom through the web interface?

If you want to have full access to your number, view and at any time independently manage the services, account and change Velcom tariffs (“Everyone says”, “Smart”, etc.), then we recommend using the web interface. By going to the site of the cellular company and clicking on the link "personal account", you can find yourself on the home page.

Here, before you can access, you will need to register. It is not difficult to do this, you should carefully read the instructions located on this form. This procedure is carried out once. In the future, the subscriber will be able at any time, using the assigned password, to open his personal page. As mentioned earlier, having received the opportunity to view data by number, a person who is a client of Velcom will be able to perform any action “on click”.

Voice information system

For people using a yellow SIM card, those who better absorb the information received by voice, a voice information system has been developed. By dialing the combination 411 (+ dial key) from your number, you can get to the multifunctional service. It is enough to select the appropriate items to obtain the necessary data. Please note that here you can also perform any operations with the number. In addition, you can always press the connect button with the operator if some actions cause difficulties and you need to clarify some nuances.

Short Service (USSD) requests

If you are interested, on "Velkom", use the method of SMS informing. You can send a USSD request from the SIM card for which you want to receive data as follows: *141*2*1# + dial key.

In response to such a question, the operator will send a text notification to the client's number containing the name of the tariff. By the way, this request is also perfect for those subscribers who do not understand their number and would like to refresh it in their memory. Indeed, in the message that is sent by the automatic service in response to the previously given combination, there is also a phone number.

Viewing Tariff Information

After the client finds out what tariff he uses on his number, you can easily clarify what conditions apply to him. In particular, we are talking about the cost of communication services, the amount of the subscription fee (if any), the number of packages that can be included in monthly or daily payments. It is more convenient to do this through the official resource of the operator; it can be easily found through a search engine. Next, you need to find the desired name in the section of the website "Tariffs" Velcom ("Smart", for example) and familiarize yourself with the conditions:

Monthly for the use of the tariff plan, you must pay 14.50 rubles.
For the specified fee, the subscriber receives six hundred free minutes, which he can use at his own discretion. It is important to take into account that this limit does not include calls to short numbers (third-party content providers) and calls to international destinations.
You can also call "favorite" numbers (of which no more than five can be assigned) for free within the established limit. If it is exhausted, then calls will still be free of charge to the numbers selected in the list of "favorite" numbers.
Use the Internet also for a subscription fee of 14.50 rubles. per month can be free within one gigabyte.

The full terms and conditions of the Smart tariff plan and other tariffs can be found on the official website or by calling the customer support service.

To clarify the parameters of their tariff plan, subscribers must first clarify its name. This will help you familiarize yourself with the number service options, for example, via the Internet. How to find out the tariff plan on Velcom if the documents issued during the registration of the SIM card were lost or the terms of service were repeatedly changed on the number? The previously indicated operator offers several options for obtaining information on the conditions under which the subscriber uses communication services. Let's consider how to find out the tariff plan on Velcom in more detail in this article.

Overview of options

Before moving on to the main topic of the article, I would like to clarify that the operator has developed several services to inform its subscribers. With their help, you can also find out the Velcom tariff plan:

USSD request(by entering a special request, you can quickly view the data of interest through the USSD service at no additional cost);
support line call(experienced consultants will answer customer questions, help you decide on the choice of tariff or additional options);
CCIS service(a popular Internet assistant, the full name is an Internet customer service service).

Method 1. Contacting the support line

Registered subscribers or potential users of the operator's communication services can contact the support line and ask how to find out which Velcom tariff plan. From the SIM card of an existing subscriber, you can contact the information service by dialing 411. As with calls to the support lines of other telecom operators, a voice information system is provided that will help the user get the data of interest without connecting to a specialist.

Method 2. How to find out the Velcom tariff plan (USSD service)

A convenient and functional way is to receive information about your number (this can be a balance, tariff name, information about connected services, etc.) via USSD. Having sent a short request, the subscriber will have to wait up to two minutes - the answer from the operator will be received immediately (via a text message). There are a number of commands that all subscribers should know. To begin with, we present the main request, which can be the answer to the question considered in the article.

*141*2*1 # - by sending such a combination, you can receive in a response message not only the name of the tariff activated on the number from which the command was dialed, but also view your number (this function can be quite convenient for new customers who have not yet managed to remember their own number );

Other USSD requests that may be useful to customers

*141*2*3*1# - this request will allow Internet users from mobile gadgets to find out what conditions are currently applied on the number when using the Internet, in case of connecting a tariff or option with a subscription fee, the date will also be indicated here, upon the occurrence of which the money will be debited.
*141*3*4# - for subscribers who have the idea to change the tariff plan, this request will allow them to realize their plans.

Method 3: Using the Internet Assistant

How to find out the tariff plan on Velcom with the Internet? The web interface of the CCIS service is available on the official resource of the Belarusian telecom operator. Previously, before gaining access to view and manage the number, you must register in the system. how this can be done is contained on the main page of the service. Here is a brief overview of the actions that the subscriber will need to perform.

Registration on the service

A subscriber who wants to access the Internet service and a functional personal account must perform the following steps:

From a mobile gadget in which a SIM card with the desired number is installed, enter the request *141*0#. This command allows you to access the service for setting a password to access the web information service.
Assign and enter a sequence of characters (password) to access the Internet Assistant. Of the basic requirements for a password, only one should be highlighted: the number of characters should not be less than five. In this case, the maximum length of the access code cannot exceed ten characters.
Wait a few minutes for the data to be updated in the system and go back to the page for entering authorization data, indicating your number and the password assigned at the previous stage.

What features are available in the online customer service?

Those clients of the operator who are already familiar with the functionality of their personal account will never face the question of how to find out the tariff plan on Velcom. After all, by visiting the personal page of the CCIS service, you can perform any operations with the number, for example:

find out the balance
view the name and parameters of the tariff plan;
change the tariff;
view a list of active options;
manage connected services: disable and enable them, etc.

Conclusion

How to find out the tariff plan "Velcom": by the number of the support line, visit the web support service for subscribers or use the services of short requests - the client of the previously mentioned operator decides. Previously, we looked at several ways to get data. It should be noted that the USSD functionality is the most effective and less costly: in order to use it, you do not need to connect to the Internet, wait for a specialist to answer on the line or bother with the voice menu, moving from point to point of the system.

"Mobile Internet" - a company's service for providing wireless access to the Internet using 2G / 3G / 3G + technologies, which allows you to transfer and receive data using a mobile device (telephone, modem, etc.) that supports these technologies.

1. "Mobile Internet" service is provided to all subscribers of velcom tariff plans

"Internet for the tariff plan" - the Internet access service is provided to all subscribers of the company when concluding an agreement, changing the tariff plan (if the "Mobile Internet" service was not connected on the old tariff plan, or "Internet for the tariff plan" was used, or in case described in clause 8.2). The service is provided without a subscription fee;
Internet packages 250, 350, 750, 1000, 1500, 3000, 3000 + voka TV, 5000 + voka TV - additional packages with the volume of traffic included in the corresponding name in megabytes (hereinafter referred to as Internet packages). The period for providing Internet packages is 30 days. If the internet package is not disabled or changed, it will automatically renew for the next period. The cost of the Internet package is deducted in full from the balance of the client's personal account at a time when connecting, renewing or changing the Internet package. Traffic is provided within 24 hours from the moment of connection, renewal or change of the Internet package.
package "Light" - a package with a monthly fee, without included traffic. The subscription fee of the package is charged daily in equal installments in proportion to the number of days in a month.
Internet traffic packages 500 MB and 1 GB - one-time packages of additional Internet traffic. The validity of the packages is limited by the current period of provision of tariff plans. The cost of packages is deducted as a one-time payment, traffic is provided in full when purchasing packages.
package "Unlimited Internet for a day" - a one-time package with an unlimited amount of Internet traffic. The package is valid for 1 day. The cost of the package is charged at a time in full, traffic is provided from the moment of connection.

2. Internet packages and the "Light" package are available on the following tariff plans:

Tariff plan	Package
Tariff plan	250	350	750	1000	1500	3000	3000 + voka	5000 + voka	Easy
Smart Premiere/ "Corporate Smart Premiere"
Smart 1/2/3, "Corporate Smart 1/2/3"
"Big plans"
BUSINESS PRO
BUSINESS.PRO.WEB
Other tariff plans (except those listed in clause 3)

3. Internet packages and the "Easy" package are not provided on the tariff plans: Smart Endless, "Business Class", BUSINESS.PRO. Platinum, "In your rhythm", "Comfort" tariff line, Internet tariff lines: "Super WEB", WEB and "Non-stop". These tariff plans also do not provide the ability to connect / disconnect mobile Internet.
4. One-time Internet traffic packages are available on the following tariff plans:

5. Management of the service "Mobile Internet" is carried out by subscribers independently:

via USSD *135*1# - activation/deactivation of Internet packages, "Mobile Internet" services;
via USSD *135*7# - connection of one-time packages of additional Internet traffic;
in ACCA, at number 411.

6. Changing the Internet package, connecting / disconnecting the Mobile Internet service (on tariff plans where this option is provided) is carried out within 24 hours from the moment the application is formed.
7. Applications for operations with the Mobile Internet service will not be processed if:

the subscriber's service has been partially or completely suspended in accordance with the contract for the provision of telecommunication services;
there are not enough funds on the balance of the personal account to write off the cost of a new package (for subscribers paying for communication services on a prepaid basis).

8. Features of using internet packages:
8.1. When using a tariff plan that includes megabytes in the subscription fee, the traffic of the Internet package will be consumed first, then the traffic of the tariff plan.
8.2. When changing the tariff plan, the Internet package will be saved if it is available on the new tariff plan, otherwise the Internet package will be changed to "Internet for the tariff plan".
8.3. Traffic, in excess of that included in the Internet package, is charged according to the tariffs of the Internet package.
8.4. The unused balance of the traffic of Internet packages is reset to zero after 30 days, when changing the package, when the service is disabled.
8.5. Information about the date of the next charge-off of the cost of the Internet package and the provision of a new amount of traffic can be obtained by USSD *135*3*2#.
8.6. If at the time of the next charge-off of the cost of the Internet package, the subscriber is disconnected from outgoing and incoming communications due to untimely payment for the company's services or the use of the Pause service, the cost of the Internet package will be written off after the restoration of service in full. The traffic will be provided in full within 24 hours and is available until the end of the Internet package provision period. The period of provision of the Internet package is not extended for the period of disconnection from the communication network.
8.7. The cost of Internet packages 3000 + voka TV, 5000 + voka TV includes a subscription to a limited number of channels of the voka TV service. You can use voka TV using a special voka application or on the website www.voka.tv. The voka service is provided in accordance with the Procedure for the provision of the voka service.
9. Features of using one-time packages 500 MB or 1 GB:
9.1. One-time packages of additional Internet traffic with a volume of 500 MB or 1 GB are provided on the tariff plans WEB Start, WEB 4, WEB 8, WEB 10 + voka, WEB 16, "In your rhythm" and are valid until the date of the next traffic update included in the tariff plan .
9.2. The purchase of additional traffic packages is possible after the full consumption of the included traffic of the tariff plan or a previously purchased one-time package.
9.3. The rest of the one-time package traffic is not saved when changing the tariff plan.
9.4. You can purchase packages of additional Internet traffic using the methods described in clause 5, as well as on the special page infopage.site. Redirection to this page occurs automatically after the end of the included traffic of the tariff plan / one-time package. The page is available in the browser of a mobile device only via the HTTP protocol. When using the HTTPS protocol, page display is not guaranteed.
9.5. When redirected to a special page, HTTP traffic to other resources is blocked until the subscriber chooses how to continue working with the mobile Internet: purchasing a package or paying for traffic.
9.6. Traffic from applications, email clients, browsers with specific proxy settings, and other non-HTTP traffic is not blocked. Such traffic is charged in accordance with the subscriber's tariff plan.
9.7. If the subscriber chooses to use paid traffic, redirection to a special page is not performed until the end of the current tariff plan period.
10. Features of using a one-time package "Unlimited Internet for a day":
10.1. A one-time package "Unlimited Internet for a day" is provided on the tariff plans of the "Comfort" and "Super WEB" lines and is valid for a day from the moment of connection.
10.2. You can purchase the "Unlimited Internet for a day" package both in the process of using the included traffic of the tariff plan, and after it has been used up.
10.3. The "Unlimited Internet for a day" package, purchased before the end of the included traffic of the tariff plan, is consumed first.
10.4. The purchase of each next package "Unlimited Internet for a day" becomes possible only after the expiration of the previous one.
10.5. The package "Unlimited Internet for a day" is disabled when the tariff plan is changed to a tariff plan that is not related to the "Comfort" and "Super WEB" lines.
11. Clients of the company - legal entities, if necessary, can prohibit subscribers from independently connecting to the "Mobile Internet" service or changing it by submitting a written application to velcom sales and service centers or official attorneys of the company, as well as with the help of CCIS (CCIS administrator). The effect of the ban is not taken into account when changing the subscriber's tariff plan to the tariff plans listed in clause 3.
12. Internet traffic in velcom network is charged per 1 KB.
13. The included Internet traffic of tariff plans, Internet packages and one-time packages is not consumed in roaming. Internet traffic consumed in roaming is charged according to roaming tariffs. Roaming Internet traffic is billed at 10 KB on tariff plans of the BUSINESS.PRO, Super WEB, WEB, Non-stop, Smart, Corporate Smart, Big Plans, Telemetry, Comfort, tariff plans "Business class" and "In your rhythm" and 50 KB each - on other tariff plans.
14. The Company has the right to unilaterally change this Procedure by publishing the changes on the official website.
15. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the contract for the provision of telecommunication services concluded between the client and the company.

Telesystem Velcom provides cellular services throughout Belarus. The provider has many TPs and options in its arsenal. In addition, the mobile operator regularly updates its TP base, offering users packages with a wider range of cellular services. That is why the question of how to change the tariff plan to Velcom worries many network subscribers. In our review, you will find all the ways by which you can change the billing for Velcom.

Conditions for switching to another tariff

Before changing the tariff for Velcom, first read the rules for changing the tariff plan:

you can switch to a new TP on any day of the week, however, replacement can be done no more than once every 24 hours;
before connection, the user's account must have an amount that is a multiple of the one-time subscription fee set on the package;
free switching can be done once a month. In the future, the service will have a certain cost;
all unspent packages of minutes and SMS, after connecting a new offer, burn out. Therefore, the transition would be more expedient to carry out at the end of the paid period;
if before changing the TP, the user activated the "Mobile Internet", and the traffic package works on the number, the MB will be automatically transferred to the new product. This rule applies if the new offer supports this Internet service;
if the “Mobile Internet” option is activated on the number, it becomes impossible to connect the “Internet for Tariff” service;
if the subscriber had access to the traffic allocated as part of the promotions, he will be able to continue using it, unless of course this does not contradict the rules of the new TP;
immediately after the replacement of the TP, the user's "Favorite numbers" will disappear from the phone. It will be possible to reconnect contacts through the CCIS page, or by sending the USSD code * 141 * 3 * 3 # .

And now let's move on to ways to change the TP on Velcom.

The mobile provider has a lot of ways by which you can change the TP. So, you can switch to a new offer through:

user's personal account;
sending USSD code;
mobile operator salon;
call to the hotline of the telesystem.

For convenience, we will analyze each method in more detail.

You can change the tariff plan for Velcom on your own, through your online page. If you have not yet managed to register with the provider's personal account, you can do this as follows:

Go to the official Internet resource of the telesystem, and click the "Registration" button;
In the line that appears, enter your mobile phone number and confirm the action;
Next, an SMS with a code will be sent to the mobile phone;
Enter the service using the code (the password can be changed later), and use all the features of the personal account.

If you have forgotten the password from your page, you will need to follow these steps to restore access:

Go to the "Forgot password" section;
Next, enter all the necessary data, indicate the mobile phone number, and the method of identification (for example, via SMS), confirm your actions;
After submitting the form, an SMS with a code will be sent to the phone, enter it in the indicated field;
Next, come up with a new password, and click the "Recovery" button.

After these simple steps, you will again get access to your personal account, or as it is called on Welcom - "ISSA".

The mobile operator Velcom, operating on the territory of Belarus, gives its subscribers the opportunity to change the tariff used independently and by various methods. For example, you may need to change your tariff plan to Velcom when the company has released a new offer with an expanded range of services and favorable conditions.

In order for the operator's customers to know how to change their tariff plan, they should familiarize themselves with the information on the conditions under which it is changed, in what ways this can be done, and how the functions connected earlier will work.

Before changing the tariff plan to Velcom, you need to learn about some rules, without which it is impossible to carry out this procedure:

You can change the tariff on Velcom any day, but not more than once a day;
the procedure is paid in accordance with the rules established by the operator for a particular tariff;
For a month, you can switch the tariff for free. Further similar actions should be paid;
for those who are served by the prepaid system, a paid transition to a new tariff is possible if the subscriber has enough money on his account to pay for the service.

Ways to change the tariff plan

The mobile operator Velcom has developed different ways to switch to another tariff:

By sending the combination *141*3*4# - this option is available to individuals.
Online from the official Velcom portal.
In the Personal Account. Here you must have administrator access and be a legal entity. Change of plan to rates that are not included in the number of available, is made only after application.
At Velcom service points and communication stores, having a passport with you.

If the services connected by the subscriber are blocked during the tariff plan replacement period, the operation cannot be performed. As soon as they are restored, the application for the transition must be submitted again.

The transition to the tariffs "Pension", "Social" and "Employee" is made absolutely free of charge and an unlimited number of times a month. For other plans, prices should be obtained from the operator. On the first day after changing the offer, the subscription fee is charged according to the new cost.

The operation of a number of services after the change

Before changing the tariff, you should find out how the previously connected options will work after that:

The remaining Internet traffic from the old tariff is canceled, and another package can be used by the subscriber immediately after activation.
The "Mobile Internet" option with active traffic is not deleted if it is also available on the new tariff offer. In this situation, the rest of the traffic can be used at another tariff chosen by the client.
The activation of the "Internet for tariff" function is carried out if "Mobile Internet" was not connected on the previously applied plan, and a package was used that is not included in the new offer.
If at the previous tariff the client did not have access to MMS and his own page in the system, after the change he gets the opportunity to use them.
Whether the bonus traffic is available to the client who has changed the tariff is determined by the procedure for the promotion, in accordance with which the Internet was provided.

After changing the tariff offer, the previously existing “favorite numbers” of the subscriber are cancelled. You can activate them only if they are contained in the settings of the new plan. This is done by sending a USSD request *141*3*3# or in the Personal Account in a separate tab.

The process of changing the tariff may be limited by the conditions specified in the contract between Velcom and its client when purchasing equipment at a discount. The mobile operator reserves the right to change the conditions with subsequent coverage of the adjustments on the official portal.

What is the Velcom Personal Account for?

Users who have registered in the Personal Account on the Velcom website have the ability to remotely change tariffs, activate and delete options, as well as manage the money on their mobile phone account.

How to register

Step-by-step instruction:

Password recovery

If the password is forgotten, you can send a second request to the system by clicking on the "Forgot password" link on the Velcom website.
How to proceed:

Send request *141*0#.
Specify a different password containing five to ten characters.
Wait for the system to send confirmation.

Important! The newly entered password is considered temporary. After completing the procedure, you must enter your Personal Account and change it to a permanent one.

Features of the Personal Account

On the Velcom portal, the operator's client can perform various operations:

check the account balance;
find out the balance, name and settings of the tariff plan;
change Velcom tariff plan;
check the remaining number of points, minutes;
activate data transfer and much more.

It is possible to change the tariff plan to Velcom quite quickly and simply, and it will be possible to do it both remotely, there and during a personal visit to the office or service point. The only thing left for the client to do is to choose the most convenient option for himself.

For reference

Information technology (IT, from the English information technology, IT) is a wide class of disciplines and fields of activity related to technologies for managing and processing data, including those using computer technology.

At present, information technology is most often understood as computer technology. In particular, IT deals with the use of computers and software to store, transform, protect, process, transmit and receive information. Computer technicians and programmers are often referred to as IT professionals.

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VELCOM subscribers can change tariff plans using the USSD menu

VELCOM gave subscribers the opportunity to change their tariff plan using the USSD menu *141#. The new menu function is valid for VELCOM subscribers - individuals (except for PRIVET subscribers).

To use the USSD menu, you need to dial *141# on the phone keypad and the call key, after which a list of possible operations will appear on the display. Next, depending on the model of the mobile phone, press the "OK" or "Answer" key. Then enter the number corresponding to the menu item of interest, in this case - "3". Press the "ok" (reply) key again.

Also, subscribers can use a direct USSD request of the form *141*3*4# and a call key. Detailed information on how to do this can be found on the website www.velcom.by.

USSD requests in VELCOM network are free of charge. The cost of switching to a tariff plan with a lower subscription fee is 7,000 rubles, excluding taxes.