Using simple USSD requests, you can get real-time information about the balance, the rest of the traffic included in the subscription fee, the balance of the prepayment, register the payment, find out your subscriber number and tariff plan.
How it works
To use services based on USSD, it is enough to dial a combination of certain characters using the phone keypad as when making a call. The information will appear almost instantly on the display.
Peculiarities
- Messages are not stored in the phone memory.
- USSD commands are available for roaming subscribers if the roaming partner supports USSD.
- Phones from different manufacturers display the USSD menu differently and have different response principles.
- If a dialog box appears, then you must answer the USSD request using numbers.
- USSD replies can be received in transliteration (Latin), although the phone is set to receive in Cyrillic. This is due to the fact that the system automatically translates large USSD responses (more than 70 characters) into transliteration.
Who is granted
The service is provided to all subscribers of the company.
How to manage the service
Popular USSD requests:
*100#
- your balance;
*100*1#
– balance of minutes, megabytes, SMS or MMS included in the subscription fee;
*100*3#
– the amount of the monthly payment when buying in installments, the balance of the total amount and the date of completion of payments;
*100*12#
– check the remaining traffic for Roaming.Online;
*131*velcom subscriber#– “Waiting for a call” service;
*141*1#
– payment registration;
*141*2*1#
– your number and tariff plan;
*141*2*3*1#
– information about the connected tariff plan for the Internet and the date the subscription fee was charged;
*141*3*3#
– add/change/view "favorite" number;
*141*3*1*1#
– activation of the “International calls” service;
*141*3*2*1#
– activation of the “International roaming” service;
*141*3*4#
– change of the tariff plan;
*141*7#
– erroneous payment;
*147#
- Your room number is;
*135#
- connection of mobile Internet, MMS, activation of web protection, obtaining settings and information about the connected mobile Internet package, the date the package cost was charged;
*100*51#
- the ability to quickly disconnect communication services in case of debt.
Velcom is one of the most popular mobile operators in Belarus. This is due to the fact that it offers many favorable rates. Some users forget which tariff they have chosen. Today we will tell you how to view your Velcom tariff plan.
Ways to find out your Velcom tariff
There are several ways to find out your tariff plan. We have prepared a short guide for each of them. It describes step by step how to use one or another method correctly.
USSD request
Each operator provides the ability to manage the number thanks to USSD requests. These are commands, by entering which the user can find out the tariff plan, mobile number, balance, and so on.
To find out the current Velcom tariff:
- Open the keyboard on your smartphone or tablet.
- Dial a simple combination *141*2*1# .
- Click the Call button.
An SMS message will be sent to your number, which will contain the name of the tariff plan and phone number.
Call to short number
Some people are better at assimilating the information they hear. For such, the operator offers a voice service. To use it, you need to dial the short number 411 and press the Call button. The robot will answer you. Navigation through the sections of the service is carried out by buttons. You just need to listen to what the automatic system says and press the desired number. If something is not clear, right there you can contact the operator and ask him a question of interest.
Internet Assistant
Another way to find out the tariff plan is to use your personal account. This method works both from the phone and from the computer. All you need is internet. The method itself does not require much time. If you have not registered with the LC, you will have to do this.
Registration in a personal account
How to enter
To log in again, go to the main page of the LC. Then open the "Personal Account", there, in the special fields, enter the phone number and password. After that, click the "Login to your account" button.
How to view fare information
Knowing the name of the tariff plan, you can easily find out the conditions for its operation. This is done through the official website of the operator:
- Follow the link - velcom.by.
- In the top menu, select the "Tariffs" section.
- In the presented list, find your tariff plan, and study its conditions.
As you can see, it is not difficult to find out the name of your tariff. Use whichever method is more convenient for you.
The popular Belarusian telecom operator Velcom offers a whole range of tariff plans. Among them, you can find profitable options for both smartphones and tablet PCs. Often, users have to think about the question of how to find out their tariff on Velcom. By name, you can find out the terms of service, for example, the cost of the Internet or a long-distance call, by viewing them on the operator's website. Can the user deal with this situation on his own or will it be necessary to contact a technical support person? Consider all kinds of ways to obtain information by your number.
Method 1: Internet Assistant
The online customer support system is a kind of "control panel" for an account. Here the user can select tariff plans for the Velcom number, clarify the set of options and services that are activated on the SIM card, view information about expenses, etc. Before evaluating the opportunities offered by the Internet service, you should register on the portal. Detailed instructions on how to create an account can be found on the portal homepage.
Subscriber registration
At the first stage, it is necessary to dial a USSD combination from a mobile device in which a Velcom operator's SIM card is installed to assign a password. You can do this by entering the request: *141*0#. After that, the system will prompt the client to enter a sequence of characters that will be used as a password. There are no special password requirements. The main thing is that the length should be at least five and no more than ten characters.
Entering registration data on the home page of the online service
Before telling how to view your tariff on Velcom, it should be clarified that to enter the portal, which serves as a number management tool, you should use:
. SIM card number (the format in which this must be done is indicated in the corresponding field).
. Password (the sequence that was previously assigned).
After the data is accepted, the subscriber will be able to view all the data of interest to him, including understanding how to find out his tariff on Velcom.
Method 2. We turn to the voice version of the customer service service
If there is no Internet at hand or a desire to use it, then you can call 411 from the number by which you are interested in information. In the list of voice system items, you can find a section regarding the current number and listen to the information of interest. If this does not work and you are simply confused in the list of sub-items offered by the system, then wait until the contact center employee answers and ask him how to find out your tariff on Velcom. Most likely, the employee will simply tell us his name, having previously specified some information about the owner of the number.
By the way, you can also clarify about Velcom tariffs for a phone with favorable conditions in this way. Please note that user consultation is also carried out online. The official portal of the operator has the "Ask a question" function and links to a number of social networks through which you can contact the company's employees by asking questions of interest in the usual way.
Method 3. Use a short query
The USSD command service is an excellent option for obtaining information of interest in a short time and without using additional "conditions". The subscriber does not have to use the Internet, listen to the voice service of the service and wait for the operator's contact center employee to answer. The only difficulty in using the USSD service is to remember combinations of requests. A good solution would be to add frequently used commands to the contact list of the mobile device. Then at any time you can get the necessary information. How to find out your tariff on Velcom?
. *141*2*1# - by entering such a request from the device keyboard, after a couple of minutes you can get the name of the tariff plan in a text SMS sent by the operator; however, the message will include the customer number. This feature will especially please novice users who have not yet managed to remember their number.
What other commands can be useful on the Velcom number?
Tariff plans, comprehensive information about the terms of use, changing the tariff plan - all this can be done by typing a request:
*141*3*4# - as in the first case, the information will be displayed as a push or SMS message.
It will be interesting for users of the Global Network from the Velcom SIM card to find out on what conditions the mobile Internet is used, and also after what time the subscription fee will be charged (if any). To clarify this data, just dial the request: *141*2*3*1#.
*101*1# - request for balances for packages included in the tariff plan.
*100*19# - request for information about accruals for this number.
*131*<номер абонента своей сети>- sending a notification to another subscriber of the Velcom network that you are waiting for a call from him (a convenient function when there are not enough funds on the account for calls). The option is provided completely free of charge.
Conclusion
In this article, we looked at how to get information about your number. Please note that you can use any of the above methods. If you fail to register in the online customer service system or simply do not have access to the Internet, then you can always call specialists and ask a question of interest, for example, what is the cheapest tariff for Velcom. If it is not possible to get through to the contact center employee, you can order a callback or write to the company's employees in a chat.
Telesystem Velcom is very popular among subscribers of Belarus. Customers are attracted by the favorable communication conditions offered by this mobile operator. However, it is not uncommon, when using mobile communications, subscribers completely forget which tariff plan is valid on their SIM card and what set of services it includes. How to find out your tariff for Velcom and can you do it yourself?
3 ways to find out your tariff on Velcom
There are three ways by which you can find out your Velcom tariff plan. Let's start with the fact that information about the tariff plan is provided completely free of charge and is available to both corporate clients and individual network subscribers.
So, you can find out your current TP:
- by sending a USSD request;
- through an online assistant;
- by calling the service number.
And now let's look at each of the methods for identifying the Velcom tariff plan in more detail.
You can find out the Velcom tariff plan by sending a short request. By the way, with the help of USSD commands, subscribers can not only check the current TP, but can also find the answer to any mobile question. For example, how much money is left in the account, they can view the balances of packages or find out how many MB of Internet have been used. In addition, USSD requests allow you to fully manage your number, change the tariff plan, order additional services, use payment services, etc. The service is provided free of charge to all clients of the network.
So, to check your TP on Velcom, dial the digital combination * 141 * 2 * 1 # on your mobile phone and press the "Call" button. Immediately after sending the request, the subscriber's phone will receive a message with information about the name of the tariff. Also in the body of the message you will find your number. This information will also be useful to subscribers who want to know the number of their mobile device.
If you have mobile Internet access, you can view your TP through your Personal Account. A personal account on Velcom allows you not only to determine your tariff plan, but also gives subscribers the opportunity to take full control of their number. If it is important for you to independently manage all the services, options and tariffs, and besides, always be aware of new products and promotions of the telesystem, then you just need to get your personal account on Velcom.
However, in order to become the owner of your personal account, you first have to register in the system. Registration itself will not take much time. Subscriber authorization is carried out according to the standard scheme. You go to the official website of the mobile operator, click on the "Personal Account" button, then "Registration". Next, fill out the proposed form and click the "Authorize" button.
After that, you will find yourself in your Personal Account, where you can see all the information of interest on the tariff.
For subscribers who find it easier to receive information in a voice format, you can find out all the data about the current TP by calling the service center. To do this, simply call the operator at 411 and wait for the connection to ask your question. It is important to understand that an employee of the company may request personal information or a code word that you invented when registering in the system. This is done for security purposes, since any manipulations with the SIM card, as well as information, but the number can only be provided to the real owner of the card.
In addition, you can not wait for a connection with the operator, but find out the data you need from the phone yourself. To do this, simply follow the prompts of the voice menu and press the desired keys.
International roaming
Using the "International roaming" service, you can make calls, use the Internet, send messages abroad in the networks of operators with which A1 has concluded appropriate agreements. Your roaming phone number does not change.
For information about the "International roaming" service for PRIVET subscribers, see the special page of the website www.privet.by.
How to activate roaming
The service "International roaming" is activated free of charge if there is a sufficient amount of prepayment (according to the subscriber's tariff plan).
Subscribers of A1 tariff plans - individuals can activate "International roaming":
- by USSD *141*3*2#
- in the personal account at my.a1.by (after registration);
- by calling the Automatic Caller Service 411-3-2-2 (in the zone of reliable reception of the network A1);
- by access code when calling the reference and information service (if the service is available);
- upon application at A1 branded centers and official attorneys' offices upon presentation of an identity document.
*velcom subscribers who do not have a permanent residence in Belarus can activate the International Roaming service only at velcom branded centers or at the company's official attorneys (dealers) upon presentation of an identity document.
What to do when crossing the border
We recommend that you turn off your mobile phone before crossing the border with another state and turn on the phone upon arrival in the territory of another country. After crossing the border, you must select the network of the partner operator.
- Network selection can occur both automatically and manually. We recommend that you switch your phone to manual network selection mode and, after crossing the border, select the operator that suits you.
- If the network is not found after manual selection, try again or contact your local operator for advice.
Please note that minutes, SMS, MMS, MB included in the subscription fee of your tariff plan, as well as minutes, SMS, MMS, MB included in additional packages in roaming are not consumed. Any traffic is paid at roaming rates. You can familiarize yourself with the rates of partner operators in different countries.
Packages "Roaming 500 MB", "Roaming 1GB", with included Internet traffic, will help to reduce the cost of Internet in roaming. Read more.
Roaming 30 min. +20 SMS”, “Roaming 60 min. +30 SMS” and “Roaming 120 min. +60 SMS” with minutes and SMS included. Read more.
It should be remembered!
If you have automatic network selection configured, you will be able to register in the network of A1 partner operator for roaming while in Belarus. This can happen if the signal of the foreign operator's base station is strong enough to receive and make calls. As a result, all such calls will be calculated at roaming rates.
If your phone has conditional forwarding, including to voice mail, then you will pay twice for the forwarded call: both for incoming and outgoing calls at roaming rates.
How to check balance
Subscribers of A1 tariff plans - individuals can check the balance of their personal account:
- by USSD *100#(if the foreign operator's network supports USSD);
- in the personal account at my.a1.by (provided that the "Personal Account" service is activated);
- via SMS*(send an SMS with the word Balance or balances to number 411);
- on call* to the help desk at the contact center.
How to replenish the balance
Subscribers of A1 tariff plans - individuals can top up the balance using:
- A1banking for Android and iOS (provided that the application is installed);
- Personal account at my.a1.by (menu item "Personal information", to receive a login and password, you must register in advance);
- Internet banking;
- Internet payment systems by the address ;
- Services *(the cost of SMS is paid according to roaming tariffs)
- Express payment cards(available at A1 offices):
- using the Personal Account (provided that the service is connected);
- via SMS* with 14/17-digit card code to the number 411 .
* cost of outgoing SMS/call is charged according to roaming tariffs.
It should be remembered!
While in roaming, an SMS confirmation of account replenishment is not guaranteed.
Write-offs of funds for communication services rendered to a subscriber in roaming are made by the company as information is received from a foreign operator. In connection with this circumstance, the final amount for payment may be billed some time after the subscriber actually used these services (up to 30 days). In this case, there may be a sharp change in the balance of the client's personal account. A similar principle of debiting money for roaming connections is used by most telecom operators.
Internet in roaming
The service "International Internet roaming" is provided automatically to all subscribers of the company in the presence of connected services:
- "International roaming" + "Mobile Internet" and/or MMS;
- SMS roaming + "Mobile Internet" and/or MMS.
To optimize Internet costs in roaming, use the services Roaming 500 MB or Roaming 1 GB with internet package 500 MB behind 29 rubles or 1GB behind 49 rubles. Read more about the service.
It should be remembered!
If "International roaming" and MMS services are available, subscribers in roaming can receive/send MMS ("International Internet roaming" is not provided).
If you planning to use Internet/MMS while roaming, before traveling outside of Belarus make sure of the following:
- when accessing Internet resources, as well as receiving / sending MMS, your phone uses access points corresponding to the connected services;
- applications that work in automatic mode (for example, an E-mail client) have been switched to the “on demand” mode. In order to avoid automatic software updates, we recommend disabling the option "Data roaming" in telephone sets, the operating system of which allows it;
- Quit apps and browser gracefully.
- in the MMS settings, "Automatic reception" or "Reception always" is disabled and "Manual reception" or "Reception on demand" is set. In this case, before downloading the MMS, the phone will make a request to receive the MMS and only after your confirmation will download it;
If you do not plan use Internet/MMS in roaming, before traveling outside of Belarus:
- In order to avoid automatic software updates, we recommend disabling the "Data roaming" option in telephone sets, the operating system of which allows it. In the MMS settings, in the options, select "Do not accept", then incoming MMS will not be downloaded by the phone.
Outgoing calls in roaming
To make a call while roaming, dial:
- + – country code – city code – subscriber number;
- + – country code – mobile network code – subscriber number
For example, to call Belarus, you need to dial:
- +375 – area code – subscriber number;
- +375 - mobile network code - subscriber number.
To make a call from Belarus to A1 number in roaming, dial:
- from a fixed network telephone number in the national format, for example, 8 029 ххххххх;
- from numbers of other mobile operators in Belarus number in international or national format, for example, +375 29 ххххххх or 8 029 ххххххх;
- number in 7-digit format from velcom network (calls to numbers transferred to velcom network from other operators must be made in national or international format).
Contact the service department from roaming
You can contact the service department from roaming:
1) by phone +375 29 6 000 150
(the cost of an outgoing call is paid according to the tariffs of the "International roaming" service);
2) order a call by filling in on the company's website (the cost of an incoming call is paid according to the tariffs of the "International roaming" service);
3) through the interactive form of the company's website;
4) ask a question through the feedback form in the Personal Account;
5) contacting consultants in social networks
