Paypal phone hotline. PayPal hotline. Alternative methods of communication

PayPal is a popular payment service provider around the world. Allows you to pay for purchases on the Internet using a Visa, Mastercard, Maestro bank card, manage funds stored in your internal account. If you have any questions regarding the operation of the PayPal service, then call the support phone in Russia 8 800 333 26 76.

How to contact?

In Russia, you can call the technical support service on weekdays from 10:00 am to 20:30 pm Moscow time. Keep this in mind if you are in a different time zone. If you are outside the Russian Federation, for international calls, please contact the hotline +353 1 536 4800. Charges may apply, so check with your mobile operator for rates.

Paypal support will help if:

need urgent advice on the services provided by the company;
the funds sent were not credited to the recipient's account;
unable to issue an invoice, pay a payment;
there were problems with opening or closing an account, sending funds;
there were questions about commission fees for transfers, currency conversion;
you cannot access your account, you are worried about the safety of your data;
you want to link or unlink a bank card, there were problems during the operation;
the account has been blocked;
any other claims.

To get answers to most of the questions, it is not necessary to call technical support. All information, other contacts for contacting support agents are in the appropriate section on the official website. There is a quick search for answers to the most popular requests. Please note that the support service only resolves urgent issues. Additionally, you can get advice on the work of the service via the hotline.

For difficult questions

To quickly contact the operator from the call center, it is recommended to go to the official website of PayPal in Russia, log in to your personal account using your email address and password. If this is not possible, then by phone the operator will have to provide additional information that will confirm that you are the owner of the account for which the questions arose. Therefore, prepare documents in advance that will help confirm your identity.

If you are faced with a problem that requires a detailed answer, then it is better to use a special online form on the site for this, send an email. Describe your question in detail, if necessary, attach screenshots, photos of payment documents to the message. The answer from technical support will be available on the site, a notification will be sent to the e-mail address specified during registration.

Send official complaints and documents to the Paypal office, which is located in Moscow (the address is on the website). Written questions will be answered at the sender's address within no more than 60 days from the date the complaint is received and processed by PayPal.

Using the PayPal payment system, the user may encounter many issues and situations, the solution of which requires the intervention of an employee of the company. Therefore, it is important to know what PayPal's support phone number is in Russia. Also, the client can consult through e-mail, the company's website, a group in the social network. Contacting PayPal support is free and available 24/7. Employees of the company are always ready to answer customer questions or solve problems.

Communication methods

There are several options for contacting PayPal support. The user will be able to contact by phone, mail, through an account in social networks. The fastest and most convenient method is to call PayPal support. However, do not neglect the other options.

Communication methods:

A call to the number 8800332676. One phone for all users located in Russia. The company also provides the number +35318998210, which is used for international calls. Telephone assistance not only speeds up the process of solving the problem, but also simplifies communication. The consultation is conducted in Russian. However, to communicate with the operator, you must obtain a temporary or permanent code.
Email. The customer can contact technical support via . Sending occurs using an account. The user needs to go to the "Contact us" section, select e-mail as a method of communication. The letter is delivered to a specific specialist, depending on the chosen topic and subsection. Questions are processed in order of priority, sometimes it takes more than a day to wait for an answer. Despite the fact that the letter can be written in Russian, the answer is provided in English. This complicates the solution of the problem. Sometimes customers receive information copied from the "FAQ".
Social media. If there are minor difficulties, you can write to a PayPal employee through " Facebook”, “Vkontakte” or in “Twitter”. PayPal, like many modern companies, has official pages on social networks. Of course, communication here is not very lively, but you can get an answer to the question. The person responsible for the page often duplicates information from the FAQ, but sometimes adds useful information.

Contacting the branch

PayPal is a huge payment system that operates all over the world. Basically, registration in this service is associated with purchases on eBay, however, the wallet can be used for other purposes. Most issues are resolved electronically through a personal account, but there is also a hotline.

PayPal hotline number

For users from Russia, questions regarding the wallet are resolved by phone number:

This number is open only on weekdays from 10 am to 20:30 Moscow time. Calls from Russia are not charged, the consultation is conducted in Russian. Residents of other countries should use the relevant hotlines in their country. The call can be made directly from the user's personal account.

If you need to contact the central office, please call:

+35315364800.

This phone number belongs to Ireland, so when dialing, you may be charged the same amount as when calling abroad. This number can be used to contact technical support when leaving Russia.

What issues are resolved by the hotline number?

How to register;
How to use the system;
How to restore access to your personal account;
Payment commissions.

The main part of the questions is asked by the current owners of the wallet. To ensure security, it is not distributed to third parties, therefore, when calling, you must confirm your involvement in the account, and then ask questions and solve problems of a specific profile. In this case, the standard advisory questions are added:

Why did the payment fail?
Is it possible to make a refund?
Purchase refunds;
Attaching a bank account or bank card.

You can also leave a complaint on the hotline about the service as a whole or about another technical support employee. Both individuals and legal entities can call. However, despite the presence of a hotline, the service relies on self-service for customers who can independently find answers to their questions through the official website.

Alternative methods of communication

Communication by e-mail and through the feedback form is a priority type of communication with employees, as the system works all over the world. There are separate forms for feedback on individuals and legal entities. The link to the feedback form is located in the user's personal account, therefore it is available only after authorization.

Please note that the personal account for ordinary and corporate clients is different, so the feedback chat in the account will also have differences. The question is initially sent to different departments. The answer comes within a few minutes.

So, a certain situation has arisen and you want to contact the Paypal support service. Technically, this is completely easy. Please note that despite the Russian interface, Paypal provides support only in English. Both by e-mail and by phone. There is no Russian-speaking support and asking to find an employee who understands Russian is useless.

Paypal Communication Algorithm

Helpful information

I don’t want to disappoint, but judging by the reviews appearing on our and other forums: you usually have to deal with the problems that have arisen on your own, because. getting an intelligible answer from the English-speaking Paypal support service is often simply unrealistic. It seems that the operators simply copy it from the "help" section. The answer is usually very broad. Therefore, to the question: “Why is my payment card not working?”, be prepared to receive an answer: “Wait or use another card.”

But don't blame PayPal. The company operates in many countries, each with its own characteristics, a huge number of all sorts of things that it is simply unrealistic for one person, in this case, a support service operator, to know.

The only way out would be, of course, the creation of a help center in Russia, where, knowing all the subtleties and details, they would probably answer why a payment card of such and such a bank, of such and such a type does not want to be tied to Paypal. Or where did the commission suddenly come from when debiting funds, etc.

Here we are dealing with a support service that is located in the United States, and it also speaks exclusively in English. Therefore, often, it is not even possible to clearly state one's problem. And if you can compose an intelligent text, then the answer will most likely be a banal reply.

The system works in automatic mode, and in many cases they would not be able to answer, for example, the question “why the payment from the card does not go through” in Paypal, even if they really wanted to. How can they know what restrictions on transactions on the Internet have been set by your bank - the issuer of the card, or what is your limit on transactions, etc.

Therefore, before wasting time writing multi-page letters to the support service and correspondence, which can take many days to no avail, I would like to recommend that you make every effort to solve the problem yourself.

What questions do our compatriots ask the Paypal support service? Based on what we see on our forum - there are not so many of them, if you look at it.

The exception is purchases on eBay sites, there will be no problems here, because. The delivery address is taken from the user's eBay account and any country can be specified there.

Problems with a payment card. Here, first of all, you need to answer the question yourself: “Is this card suitable for payments on the Internet?”. Not all types of cards are designed for these purposes, some banks put restrictions on online transactions in order to avoid fraud, etc. If your question is about a card, please read our article carefully: If eBay, Paypal, online stores do not accept a payment card.
Payment not going through. If the problem is not in the card and all doubts about this have been removed, then first of all check the delivery address. Perhaps you are trying to pay for the goods in an online store, indicating when placing an order a delivery address in a country other than your country of residence, for example, the address of a forwarding or intermediary company. Then everything is correct - here you will have to pay with a payment card directly, bypassing Paypal, because. this payment system, for security reasons, prohibits the use of a delivery address in another country.
Paypal only accepted from US accounts. Some sellers and stores set certain restrictions on accepting Paypal. Often this applies only to buyers from countries where the level of online fraud is high, and often they accept payments via Paypal exclusively from compatriots. This issue can be resolved in one way: if it is not possible to pay by card directly, find another store / seller with more loyal conditions.
Other categories of questions. Here our articles about Paypal will help you, where all the experience that has been accumulated by users of the forum of our site over the past years is collected. By the way, you can turn to the forum if you still do not find the answer.

PayPal entered the Russian market in 2013 and has established itself as a reliable payment service provider. And the PayPal hotline in Russia is available for calls to a toll-free number from any, even the most remote, point in the country. The Russian Federation is one of the few states that have an official representation of the RR on its territory, which greatly facilitates user service.

When to Contact Technical Support

PayPal technical support in Russia is open from 10:00 to 20:30 Moscow time, you can contact there:

For advice on the types of services provided by the company: types of accounts, commission fees, etc.
With claims (issues of account security and customer protection, account blocking and restrictions).
For access to the account: , unlocking the account.
In case and making payments.
For advice on the company's proposals for business representatives.

Contacts PP in Russia

The free PayPal support phone in Russia is 8-800-333-2676, and for international calls, the number is +353-1-536-4800. If the user's question requires a detailed answer, it is better to send a written request on the technical support page https://www.paypal.com/ru/selfhelp/home.

How to contact PayPal

In the process of choosing one of the two ways to contact the hotline, the company should be guided by the urgency of resolving the issue. If the problem is urgent, the best option would be a phone call. If there is a certain margin of time, you can contact by e-mail and get a detailed answer.

call

Only registered users can call PayPal's free phone number. To do this, you need a special code that must be called to a technical support specialist. So, to get the password you need:

To call again, the entire procedure must be repeated.

By email

Sending a message to PayPal email is carried out from the support page:

PayPal Support places all sent and received messages in the Message Center tab to ensure privacy.

We provide answers to frequently asked questions

Technical support is approached with various questions, but some of them are repeated. Consider the most common topics of appeals:

Cancellation of a completed payment transaction. Only unclaimed payments are subject to cancellation. These are transfers to accounts with an unconfirmed email address. Cancellation of an expense operation is made in the "History" section in the user's account, where you need to click "Cancel" in the status of the operation. If this button is not available, it means that the payment has already been credited to the recipient's account and the reverse process is not possible.
Editing personal account information. You can change your phone number, home or email address, access passwords in the "Profile" section, which is easy to get to by clicking the gear-shaped button at the top of the main account page.
How to receive a transfer or payment. The sender indicates the recipient's email address, which will receive a notification of the receipt of money. If the recipient does not yet have an account in the system, in order to carry out the transaction, it must be created using an email address.
Withdrawal of money from the account. Withdrawal of funds from the PP account is made to. To do this, go to the "Account" section, click "Withdraw Funds", specify the information requested by the system and click "Submit".
Access password recovery. On the PayPal.com website, you need to find "Login", click "Unable to sign in to the account" and select one of the recovery methods offered by the system.
Attaching a bank card. In the "Account" section, you need to select "Add a bank account", specify its details and click "Continue". There must be at least 2 US dollars on the bank card, which will be debited to verify the account.
Commission fees when sending transfers. There is no fee for transferring funds between PayPal members. It is charged for debit transactions on bank cards and when making purchases in the amount of 2.9 - 3.9% + 10 rubles.